11023012102 Kenmore Washer - Instructions

Unplug power from wall.
Disconnected water lines
Tip Unit on it's side. (Recommend turning so motor is to the top side)
Disconnect Electrical connector and Hoses from the pump and motor.
Disconnect metal straps used to retain the motor to the transmission. (screwdriver to pry)
Remove old coupling pieces from transmission/motor(used a long screw driver, rock back and forth)
used air compressor to clean up electric motor
replace new coupling on motor and transmisison (may need hammer to tap into place)
set rubber bushing on transmission side (transmission shaft should be facing up at this point)
replace electric motor into place, making sure to line up bushing and motor mounts.
replace metal strap connectors between transmission / motor (this can be tricky, as the one in the back is hard to get at.)
replace electrical connectors and hoses
connect washing machine power and water and test

I followed the online instructions to remove the shell and attempted to remove the drum, but not having the special wrench to remove the special nut, tried using a screwdriver and hammer, which failed to loosen the nut. I then started examining the the undercarriage and saw that I could replace the springs without removing the tub and did that. In the course of replacing the springs I discovered I could also access the wear pads by lifting the drum off of the undercarriage and placing a block to hold it above the pads. I was able to pop the old pads out by tapping underneath them with a hammer. The new pads were then installed and the weight of the drum popped them in. It was necessary to lift the drum assembly three times for each of the three pads.

Removed screws on top of machine to remove the control unit out of the way. Then used large regular screw driver to pry out the two clips that hold the back of the washer tight to the top frame. This allows the back to come away from the machine enough to get the water inlet valve free. Didn't have to remove the bolts at the bottom of the back of the machine (they were pretty rusty) Just removed the single screw holding the water inlet valve in place, slid it down and away from the back cover and could fish it out to the side and disconnect the hose (with plyers) and slide off electrical clips (make a note of which clip goes to which valve.) I removed the part first so I could make sure I was ordering the right one. When the part came (very promptly by the way) it went back together easy. Only question was regarding reinstalling the wires since I didn't mark which way they went. I knew which one went on the Hot and Cold but didn't know if it mattered which clips went on each terminal. Figuring it was AC guessed it didn't matter so put it together the way the connectors seemed to want to lie naturally. Put it together making sure no hoses or wires where pinched or rubbing against sharp edges. Replaced the rubber washers in the hoses and made sure the hose connectors turned freely (they had been rusted a bit and didn't turn on the hose freely and I think this was the start of the cross threading problem) This time the hoses went back on very easily, screwed them hand tight not forcing anything at any time (DIDN"T USE PLIERS!). Tried water and no more leaks. Washer filled faster also, think this was because the screens on the water valve were plugged. I'll have to remember to take the hoses off and make sure the screens are clear every couple years or so. If you are having slow fills, suggest you check this first before tearing in to the machine.

placed washer on side and installed new pads
and returned washer upright

Tilt machine on its side,snap off the two retaining straps and remove the pump and sanded the shaft on the electric drive motor to remove rust ,Install new pump and retaining straps and unit now running great.

Took the agitator out and gearbox off unhook wires from motor and take off water pump, replaced the parts and put back together. Pretty easy to fix. However, I still haven't got my problem fixed. Originally the washer wouldn't spin after the rinse. I put on a new coupler and it worked for a few loads, then something smelled hot and started stinkin the house up so I opened the washer lid and smoke rolled out. Turned it off. Took the moter off and checked it and it would barely turn at all. Replaced the motor with a new one. Still wouldn't spin. Put on a new clutch assembly. Still wouldn't spin. Bought a new capacitor thinking that would do it. Still don't SPIN!!! (The ring and washer I replaced was just a casualty, not any of the problem).

Completely dismantled washer per video , replaced gasket and spanner nut, then re-assembled washer. I’m a 58 year old female. It was tough. Main issue was that video was for dif. Model washer. Had to figure out some things myself.

Once I finally found the part I needed, the repair was very simple and took only a few minutes. Thanks to the very helpful operator to walk me through the diagram to find the corresponding number for the part. I really appreciate your help!

Removed four screws that hold the top control panel to the base and hung over the back panel in order to remove the main wrap-around body of the machine. Took off top plastic ring fastened to side of tub then removed old Balance ring. Installed new balance ring. Unfortunately, this did NOT fix the problem. This was a suggestion from Justanswer.com and failed miserably. Does anybody know how to fix this problem? And it's not the springs or the little plastic shims around the base OR the cross coupling to the motor...

The repair was fairly simple and while it made the spin operation quieter and and a bit more stable, it still gets out of balance. Disconnected power, shutoff supply lines and disconnected them from the unit.

Laid washer on its front and replaced the two more visible springs fairly easily from underneath using a little leverage with a 2 x 4 to take any residual tension off the springs.

Then I turned the washer over on its back (gently and with a little support (board or old thick towel) so the weight of the unit didn't rest entirely on the water intake connectors

Again, lifted the tub with 2 x 4 and disconnected the power and control connector to the motor to make a little more room to get to the spring.

If you do this, be sure to re-connect that connector before you put the washer back and test, otherwise it will fill and then sit.... I had to siphon the tank out, disconnect everything, flip it over and re-connect that power connector!! After that the unit ran better than before, especially on the spin cycle. Over all this washer is 15 years old and worn a bit so we are still careful not to overload it and balance the loading as much as possible. Large bedspreads and king size sheets or mattress covers will always spin out of balance but for 90% of regular washing it was an improvement.

Remove the washer case/enclosure to expose all the internal parts. Lie on the floor and with pliers and a strong arm. Remove and replace each spring one at a time. Pretty straightforward.

First, I read the previous repair stories, so I knew what step to do first. So, first I took the hose off of the drain, then I removed it from the washer. And as the previous repair story stated, some water came out and I had a towel ready to catch the water that was in the hose. I threaded the clamp onto the new hose, pushed the new hose onto the washer, used the pliers to open the clamp to better clamp the hose onto the washer. Then, placed the drain hose into the drain pipe and it was done! Thanks for such a great site!

I watched the video from the web site, decided that pulling the whole case was more work than needed. I tipped the washer back at about 45 degrees so that I could get under it and braced it so that it would not fall back fwd. Put a medium cooking bowl under the pump, used a channel locks to remove the 2 spring clamps that where around the hoses and slide the hoses off and let the water drain into the bowl. Then used a medium straight slot screw driver to release the clips from each side of the pump and slid the pump off the shaft. If you turn the clips 90 degrees they will slip out and had to remove the upper clip to get the pump out. Lined up the pump and the shaft making sure that the flat side of shaft and pump lined up and slid it on. Reinstalled the pump clips and slid the hoses back on the pump slide the clamps back in place lowered the washer and test ran it for leaks. Great Job NO leaks. Whole job took me less than 30 minutes.

just like video showed really helpfull

Turn washer on its side unscrewed clamps used pliers to slide clamps off of two hoses connected to pump then took clips off that hold pump replaced with new pump and put new clips connected hoses and clamps on new pump turned it back upright job finished