11024032301 Kenmore Washer - Instructions

Being female & never working on appliances, it was a challenge for me. I took the spinning unit apart: 1) Outer cap 2) Inner cap 3) Screw, nut & bolt popped out. Rusty & wouldn't lock into place anymore. Ordered nut & washer at about $10 + shipping. Total $17 from MayTag Rec'd right at 7 days via USPS. Used nutdriver/wrench to screw in new bolt w/washer. Wah la! That did it! Washer working great now! Now that I'm a "diy" handy person, I'm ready for my next challenge. Hopefully, none!

There are 4 tabs that come from the main agitator body through the center & lock into the centerpiece that holds the directional cogs. They have a tab similar to a cable tie that can only be put on once. They need to be clipped before it will dissassemble & reassembly is difficult because they need to be timed to reattach the round center cog plate. Maybe cut off 2 of them & taper the other 2 them for easier reassembly.

Removing top console control panel, deataching 2 clips and removiong the entire box to get access to the agitator and the direct drive, one part on the top and other on the bottom of the washer,removing top cap of the spinner got access to the agitator. Using 1/2" socked and pliers remove & rep[lace the agitator. for the direct coupling: remove the water pump (2 clips) 1/4" socked & screw driver remove the electrical Motor, remove & replace the direct coupling, put all removed parts back toguether, reasembly the box ataching clips on place, console panel Install, perform operational check, was good I have the washer running like a new machine.

snapped off the 2 springs on the water pump,took off hoses with pliers,took off the 2 little screws on the motor springs.snapped off the 2 springs on the motor,and the motor came off.took out the drive coupling,it just slides off...then reverse the procedure,and you are done...

It took me awhile to figure out how to get the shell off the washer frame. (I didn't know about flipping it on its back). Once the moving parts were revealed, the water pump was staring at me with both ports. I turned the machine on and saw that the leak was coming from the pump.
1. Cut power
2. unclipped pump with pry with screwdriver
3. detatched both hoses - flood ensued
4. gently pulled pump off transmission
5. replaced pump

I reccommend doing this repair with empty tub.

I followed the instructions in the video on the part page (part #PS11741239), which was also conveniently linked in the item shipped email. The replacement of the part was very easy ... the hard part was balancing the washer again (kitchen floor seems to have sunk in the middle). Back to normal function without having to suffer a flood first. Thanks.

This model is a compact / apartment size washer and the repair was fairly easy. The lid is held on by 2 spring clips on the front and 2 tabs on the rear. I used a screwdriver to pop the top off the clips, removed the screws on the tabs, unplugged the switch and set the top aside. Took out 2 screws (all screws are 5/16" hex head) on the left side panel (facing the front of the machine) and set it to the side. The pump is clearly visible at this point. Tipped the washer and propped it up for easier access. Removed the 2 hose clamps (set a pan underneath first) and the pump is held in place by 2 spring clips. Popped those off and the pump came right out. Put the new pump in, snapped the spring clips on, put the hose clamps back in place, the side panel and the lid. Not at all hard to do. About 30 to 45 minutes and I was doing laundry again.

Very easy and cheap repair. Hardest part was getting cabinet back on. Watched u tube video before and easy and quick to do take off cabinet, in clip motor and slide new motor coupler in. Put back together

First I removed the cover but not the back. Then I removed the water pump by useing a flat head screwdriver to remove the clips. I did not have to disconect the water hoses. Then I used a driver to remove the motor clips and pulled the motor off. You need to put something under the motor to support it until you remove the screws holding the brackets. The coupling came off with ease. I replaced it with the new one using a spark plug socket to tap it onto the motor. I did the same thing to the other half that attatched to the gear assembly. It will be easier to put the black rubber center on the gear assembly then line it up with the motor by turning the blades. Then I put everything back in reverse order. Very easy job.

Thank you for asking me how it went. the washer would not spin or pump water out, so I put it on its side and saw that the coupling was bad.
so I found you on the internet, thankyou very much, and put a order in for the part. well waiting for the part, I took the old coupling out it was easy, there was two metal bands one on each side of the motor took them off two bolts holding a plate on, and had old coupling in hand. and it was easy to put back with the new coupling. I enjoyed working on it. Dennis

Unpluged washer. Turned washer on its side, unpluged wire harness to motor. Removed hoses to pump on motor, removed screws and nuts holding motor, then pulled out motor. Popped off old couplings,intalled new, reassembled. Piece of cake!

First, disconnect from power & turning off the water. Then, accessed the part by tipping the unit back enough to work. Remove the hoses by loosening the spring clamps. Here is where things got a bit sticky. The pump motor shaft had corroded enough to make removal of the pump a wrestling match of sub-WWF levels. Once forced off, additional time was spent removing corrosion from the shaft to facilitate fitting the new unit. A little lube was used here. Re-assembly was quick & washer was righted, plugged in and returned to service. It is a simple repair which can, with a little acting ability, be portrayed as a monumental task requiring super-human strength & the wisdom of Solomon. I played the part well enough to merit a huckleberry pie for my effort & sacrifice! Thanks!

After the wife held the phone to the washer so I could hear the horrendous noise it was making. And I screaming at her "shut it off, shut it off!' I came home and took the agitator apart, and found the directional dogs worn out. Went to the computer and easily ordered new parts, which came very quickly. I took off the agitator with a long extension and socket, put in the new dogs and reversed for installation. Told the wife get back to doing the laundry!

I used pliers to loosen the hose clamps and the small springs that hold the water pump to the water pump motor. The old pump then came off by simply pulling it off. The new was was the reverse. Everything worked well.
The biggest problem had been finding that the water pump was leaking. I first tried to fix it with epoxy but it is apparentlly made of nylon and the expoxy didn't stick well.
I am still annoyed that Whirlpool makes a water pum that leads so soon. The Whirlpool site showed my model number as non existent. Later, after purchasing the right one from this third party site, Whirlpool sent email that they found the model number and gave me a much higher replacement price for the pump.

Unplug washer. Place large old towel in floor at rear of washer. Turn off and disconnect water supply lines and allow to drip dry. Place towel in floor in front of washer. Tip washer forward onto face of washer. Unplug wiring clip connector from drive motor. Remove 2 1/4 inch head screws from spring clips on bottom of motor housing. Slowly rotate clips out of the was to drop motor. Knoch top coupling piece off agitator shaft with screwdriver and light hammer. replace coupling with 5/8 deep well socket as a driver which will fit the metal insert in the coupling and not interfere with the shaft. then drive the other coupling onto the motor shaft using light hammer and drive socket(5/8) deep well. place the rubber shock connector onto the agitator drive piece then slide the motor back into the mount position. rotate the clips vback into place. tighten 1/4 head screws in clips re-attach the wiring harness tip the washer back up onto "feet" re-attach water supply lines tighten appropriately. Plug unit into receptacle and enjoy....