11027982790 Kenmore Washer - Instructions

First I screamed at the ceiling, because I have a three year old and an infant, and the washing machine was dead. Then I went to youtube. It seemed like the "agitator dogs" were the issue.

In this spirit of any repair, I replaced them, and it was not the issue. I don't know what I expected.

Ceiling. YouTube. Pacing.

Then I figured it was this part - the motor coupling. I unplugged the machine and took out the drain tube. I leaned the machine back and propped it up with an empty detergent bottle, because those were abundant. Ratchet off a few bolts and the motor comes out. The coupling was indeed broken. The new one slips right in - I tapped it a few times with a mallet for good measure / vengeance. Ratcheted the bolts back on and tipped it back up.

Pros: Washer works now.
Cons: Everest-esque laundry pile to address.

But hey, it worked! I am no handyman and it wasn't too bad at all. Half hour tops.

Removed cabinet found tub spring had worn thru rear frame, spring was also almost worn thru. Checked suspension springs very very worn at mounting points.
Ordered needed parts. All in Stock. First bracket came the next day took 5 days to get the rest 1 part at a time.
Forgot to order suspension spring clips, order them next day shipping came the next day .
Just because parts are in stock doesn't mean you will receive in a timely fashion if you need parts better order next day freight.
Videos, parts diagrams and instruction are great, regular freight is not good

I had given up on repairing the machine and placed order for a $650 washer. After returning to home from this shoping, I wanted to know possible problems with the current machine and came across a story on your web site attached to the Coupling parts description. It described the repair details. Encouraged I placed order for this $15 parts and repaired in an hour, saved the replacement machine cost. Thanks a lot

We had to take the motor out and remove the coupling, when putting it back together we had some problems because the washer was on its side and the lid was open. After putting the motor and coupling back together we tried to turn it on, unknowing to us the lid was open so nothing would happen, finally we realized the lid was open. The actual repair was not complicated, just human error made it seem than way

I loosened two screws which held the knob panel in place. I undid the two clips holding the cabinet and removed it. The pump has two clips holding it on, I removed those and the pump came free. Taking advice from these forums, I did not remove the hoses attached. I disconnected the wiring harnesses from the motor. The motor has 2 clips also, these being held on with screws. I removed the screws and the clips. THE MOTOR IS HEAVY.
You will see the coupling on the "spindle" of the motor. In my case, both plastic pieces were cracked in 2 places. I removed the old coupling and cleaned the "spindles" and lightly regreased.
The replacement pieces I ordered were the "improved" ones with the metal insert. They were a tight fit on the motor but I used a socket and hammer. (lightly). Line up the coupling pieces, reattach clips, DONT FORGET THOSE SCREWS HOLDING THE MOTOR CLIPS. Pump goes on next, etc. MAKE SURE ALL WIRING IS RECONNECTED! Cabinet goes back on, large clips holding cabinet to rear of machine go back on. Knob console flipped down and reattached.
Plugged it in and I was good to go! This washer is almost ten years old and this is the second time I have been able to bring it back from the dead, the first time being the agitator "dogs" wearing out. THANKS PARTSELECT!

The hardest part was removing the machine's cabinet. 2 screws on either end of the control panel, tip the control panel back out of the way and remove 2 clips, then slide the cabinet off the front. Replacing the valve was very easy. I didn't need the mounting plate that came with it. At first it looked like the screw hole wasn't going to line up with the hole in the back of the machine, but then I noticed that the valve had a groove that allowed it to slide downward on to the back. Pretty easy overall.

leaned washer back on wall at or more than 45degree undid two screws off of motor. pulled old part off put new on reinstalled motor Done

Tipped the washer onto it's side, used pliers to loosen clamps on old hose. Removed outer drain hose from white plastic hose adapter on back of washer. Removed white hose adapter (snaps out of place) and old hose. Fed new hose through opening for white adapter, then snapped new adapter into place on back of machine. Put the new hose in place and replaced clamps. Sat washer back upright. No more leaking! It was easy and didn't take more than 15-20 minutes.

I ordered the new cogs but didn't want to wait the few days for them to arrive. So I decided to try and temporarily repair the old ones. After looking at the picture of the new ones on this site I realized that the teeth were just worn down. I took all four of them out and used a grinding disc to carve the teeth down deeper. They were not perfect. (I would recommend holding the teeth with a vise.) However, after reinstalling the cogs the machine worked perfect and that was two weeks ago. I'm not going to install the new ones until I have to.

Found leveling spring loose on bottom of washer, the sheet metal on bottom of cabinet ad rusted through. Drilled new hole in sheet metal and installed new leveling spring. Greased hole with blue marine grease so it will last another 40 years.

Watch the video

pried out old actuater with screwdriver and pushed in new one

First I removed the cover but not the back. Then I removed the water pump by useing a flat head screwdriver to remove the clips. I did not have to disconect the water hoses. Then I used a driver to remove the motor clips and pulled the motor off. You need to put something under the motor to support it until you remove the screws holding the brackets. The coupling came off with ease. I replaced it with the new one using a spark plug socket to tap it onto the motor. I did the same thing to the other half that attatched to the gear assembly. It will be easier to put the black rubber center on the gear assembly then line it up with the motor by turning the blades. Then I put everything back in reverse order. Very easy job.

Thank you for asking me how it went. the washer would not spin or pump water out, so I put it on its side and saw that the coupling was bad.
so I found you on the internet, thankyou very much, and put a order in for the part. well waiting for the part, I took the old coupling out it was easy, there was two metal bands one on each side of the motor took them off two bolts holding a plate on, and had old coupling in hand. and it was easy to put back with the new coupling. I enjoyed working on it. Dennis

Simple repair. Unplugged power cord, turned off water spigots. Removed the two screws under the control panel and rotated it up and back out of the way. Popped the two retaining clips (that's much easier now that I know to simply stick a large screwdriver straight down vertically into the front portion of the clip and lean the screwdriver back, rather than try to pry the clip out by levering under it against the washer top) holding the main body panel to the front of the washer and tilted it forward but not all the way off.

That allowed plenty of room to get at the back panel where the valve assembly is. There is some sort of plastic tray over the top of the valves that's kinda in the way so I popped it out by squeezing its plastic retaining barb with needle nose pliers and forcing it back thru the metal panel. Two screws hold the valve assembly on, and of course the water supply hoses are on one side and the fill hoses on the other. Removed and placed them on the new valve in order

The replacement part comes with a mounting plate and is not an exact duplicate. I screwed the assembly to the plate, but the holes in the plate don't line up perfectly enough to allow a second screw to be used. I could have drilled in a new one if I was willing to move the washer even farther out but a single screw holds it plenty well enough for me. Be sure to attach the correct electrical connectors and water lines to the new valves.

Reassemble in reverse order BUT TAKE CARE NOT TO PINCH THE CLEAR PLASTIC TUBE that runs from the water level switch down behind the control panel when you rotate the control panel back into position. I watched my washer fill almost to overflowing before realizing something was wrong. After 2-3 unsuccessful examinations I finally realized the tube was caught between two panels of metal and the controls were not recieving the "I'm full" signal from the wash tub. That would have been a mess if I hadn't watched a wash cycle to double-check my work.

My washer sounds brand new and fills faster. $30 shipped and an hour of work.