11027982790 Kenmore Washer - Instructions

Disassembled lower part found nothing wrong.
Started disassembly from the top. Immediately ran into trouble not knowing exactly how the tub was anchored to the drive. Once I got down to the tube and drive block there was nothing I could do to go further. I guessed it was a press fit onto the drive, but there were many instructions and I couldn't be sure. Parts Select expanded drawing was the most useful tool; it was correct omitting a few details. Anyhow, cleaning out my garage I found one of my old gear pullers that I could ring to complete the disassembly. All the sudden I was in business, pulling the washer drum off the drive block and shaft, getting down to the leaky lower seal. A that point it was just a matter of cleaning everything up and buying all the rusted out parts to reassemble. I spent $150-200 on parts, but its completely rebuilt now and runs like a charm. Probably have around 20-50 hours all told, into the repair. Most of this was reading instructions, watching videos, and trying to figure out the rest (3). Doing the actual work spread over time until my wife and sons threatened to throw the thing out. Never. Once I decide I'm gonna do something, I do it. LOL!

I followed the provided video for changing the centerpost gasket.

I successfully completed the repair. I will say that I had challenges at almost every step. Getting the inner basket off the centerpost was difficult, as was rocking the outer tub upward from the base.

If a man is somewhat handy, this is a doable repair. Be patient and take your time. The video is very helpful and I don't think I could've done the repair without it. It's a pleasure to watch an expert like Steve.

It's gratifying to successfully repair a major appliance such as a washing machine and I look forward to many more years of reliable service from this well-built appliance.

I loosened two screws which held the knob panel in place. I undid the two clips holding the cabinet and removed it. The pump has two clips holding it on, I removed those and the pump came free. Taking advice from these forums, I did not remove the hoses attached. I disconnected the wiring harnesses from the motor. The motor has 2 clips also, these being held on with screws. I removed the screws and the clips. THE MOTOR IS HEAVY.
You will see the coupling on the "spindle" of the motor. In my case, both plastic pieces were cracked in 2 places. I removed the old coupling and cleaned the "spindles" and lightly regreased.
The replacement pieces I ordered were the "improved" ones with the metal insert. They were a tight fit on the motor but I used a socket and hammer. (lightly). Line up the coupling pieces, reattach clips, DONT FORGET THOSE SCREWS HOLDING THE MOTOR CLIPS. Pump goes on next, etc. MAKE SURE ALL WIRING IS RECONNECTED! Cabinet goes back on, large clips holding cabinet to rear of machine go back on. Knob console flipped down and reattached.
Plugged it in and I was good to go! This washer is almost ten years old and this is the second time I have been able to bring it back from the dead, the first time being the agitator "dogs" wearing out. THANKS PARTSELECT!

The hardest part was removing the machine's cabinet. 2 screws on either end of the control panel, tip the control panel back out of the way and remove 2 clips, then slide the cabinet off the front. Replacing the valve was very easy. I didn't need the mounting plate that came with it. At first it looked like the screw hole wasn't going to line up with the hole in the back of the machine, but then I noticed that the valve had a groove that allowed it to slide downward on to the back. Pretty easy overall.

leaned washer back on wall at or more than 45degree undid two screws off of motor. pulled old part off put new on reinstalled motor Done

Tipped the washer onto it's side, used pliers to loosen clamps on old hose. Removed outer drain hose from white plastic hose adapter on back of washer. Removed white hose adapter (snaps out of place) and old hose. Fed new hose through opening for white adapter, then snapped new adapter into place on back of machine. Put the new hose in place and replaced clamps. Sat washer back upright. No more leaking! It was easy and didn't take more than 15-20 minutes.

I ordered the new cogs but didn't want to wait the few days for them to arrive. So I decided to try and temporarily repair the old ones. After looking at the picture of the new ones on this site I realized that the teeth were just worn down. I took all four of them out and used a grinding disc to carve the teeth down deeper. They were not perfect. (I would recommend holding the teeth with a vise.) However, after reinstalling the cogs the machine worked perfect and that was two weeks ago. I'm not going to install the new ones until I have to.

Watch the video

pried out old actuater with screwdriver and pushed in new one

Removed cabinet found tub spring had worn thru rear frame, spring was also almost worn thru. Checked suspension springs very very worn at mounting points.
Ordered needed parts. All in Stock. First bracket came the next day took 5 days to get the rest 1 part at a time.
Forgot to order suspension spring clips, order them next day shipping came the next day .
Just because parts are in stock doesn't mean you will receive in a timely fashion if you need parts better order next day freight.
Videos, parts diagrams and instruction are great, regular freight is not good

I had given up on repairing the machine and placed order for a $650 washer. After returning to home from this shoping, I wanted to know possible problems with the current machine and came across a story on your web site attached to the Coupling parts description. It described the repair details. Encouraged I placed order for this $15 parts and repaired in an hour, saved the replacement machine cost. Thanks a lot

We had to take the motor out and remove the coupling, when putting it back together we had some problems because the washer was on its side and the lid was open. After putting the motor and coupling back together we tried to turn it on, unknowing to us the lid was open so nothing would happen, finally we realized the lid was open. The actual repair was not complicated, just human error made it seem than way

It was easy, take off the cap, then loosen the nut. Take it apart, change the dog ears, put back together. It was done.

1. Need mop, bucket to catch leftover water in machine before you remove old hose. 2. Removed old hose by removing clamp. 3. Dried up any remaining water around fixture before attaching new hose. 4. Slide clamp to bottom of hose before attaching to machine. 5. Attached hose and clamp to machine where old hose was removed from. Make sure clamp is secure. (Please note that clamp that came with the new hose was too big. I used the old one. Worked perfectly). 6. Finally run a little water in you washer, then run out to test tightness and there is no leaks.

Washer was not agitating. My husband did not have a clue what to look for, but he took it apart and noticed two of the four directional cogs were stripped. Did an internet search and found the part on your website and thought we would give it a try since the part/shipping was under $20. The parts came in three days and my washer lives on. Was ready to get a new one since it is 18 years old, but I will not wait. Excellent website with all instructions and parts breakdown of the washer.