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James
June 27, 2022
Was stuck on spin cycle, would not turn off.
For model number HTW200ASK0WW
Hello James, Thank you for the question. We suggest shutting off the circuit breaker or unplug the washer for 30 seconds. Turn the timer knob on the washer around and back to any position other than final spin. Be sure that the water is turned on, and restore power to the appliance. if this does not fix the issue, you may have a faulty User Interface Control Board, Fix Number: FIX16542666. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
My hot point washer was making an awful sound while agitating. I emptied the washer then tried running it with nothing in it. Now it trips the breaker. It will fill, spin, and drain but not agitate without tripping the breaker.
For model number HTW200ASK0WW
Hi Stephanie, thank you for contacting us. Based on our understanding of the issue, we would suggest you check the drive motor, part number FIX11759153, first, as it may be drawing too much current. If it is faulty, you may need to replace it. If tripping occurs when you manually select cycles through the control panel, the wiring inside it may be the problem. If the problem persists, you may need to check the drain pump, part number FIX12723115. A washing machine drain pump assists in removing the water from the tub by forcing the water through a drain hose to a laundry tub or drain pipe. Since water may be drained from the tub multiple times during a wash cycle, a defective drain pump may interrupt operation and prevent the tub from agitating, also tripping the circuit. We hope this helps!
Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps
... Read morefrom pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
I thought it was the control board from the onset, but 'Online experts" said it was more likely the mode shifter or the lid lock. I ordered one of each, did not correct problem. Ordered the control board that was designated for this unit, it did not correct problem. Defective? Was send replacememnt, did not fix problem. Twice? Phone conve
... Read morersation with parts person, and after a little digging, it was NOT the correct board, correct board was not available. Returned all parts, refunds all around. Ordered correct board from another site, installed, programed, SUCCESS! Total repair time/installation-less than 15 minutes. Getting the correct part 30 days.
