FFFW5100QA0 Frigidaire Washer - Instructions

After some research online about my Frigidaire Washer, I pre-determined that the problem could likely be the lock mechanism. I ordered the part and it arrived within 3 business days. My son removed the screws from the back of the washer, slid the top off and removed the old part and replaced it with the new part. It took about 20 mins. The machine is now working properly again. The door catch that I ordered did not work with the door lock I ordered. However, the old door catch that was still in good working order does work with the new door lock and switch assembly that I purchased.

Watched your supplied video on how to repair. I did not want to break the washer door sealas described on the video. I removed the two screw on the back of washer that held the top and then slid the top off. I moved the two screws securing the switch at the exterior door. I changed the door lock and switch assembly through the top by moving the connectors one at a time from the old assembly to the new. Replaced the screws to complete. I then changed the door strike by removing the two screws and replacing the new strike. Job complete and washer works fine saving us $200.00. Thank you ever so much PartSelect.com.

took the top off removed the old one and put in the new one.Works great!!

Installed New shock absorbers and new door strike. The existing broken shock absorbers caused the drum to oscillate and pull wires from door lock switch.

Installation of Part # 131-763-202 door lock and switch Assy.

Note that the only reasonable access to the lock and switch Assy is by removing the front of the gasket between the drum and the cabinet. It is also the only necessary access.

This problem is unique to older models. My experience was a bit frustrating but the solution was finally found. While it took me a long time (and extra parts) to figure out the problem, the solution is actually pretty easy.

IF you have an machine with a black striker/catch on the door, the installation is not entirely straightforward, The black striker/catch on the door has an L-shaped lower prong that engages the door latch. This striker/catch will NOT work with the newer door lock. The required striker/catch is part # 134-456-600. It is white, and has a diamond-shaped upper prong.

When you remove the older-style lock (Part # 1231-269-400) that accepts the black striker/catch, you will immediately notice that there are more electrical connections on the new part than on the old. This requires some minor rewiring.

The two connections (Bl/W and w) that go to the latch solenoid are unchanged and attach to the brown solenoid on the new part.

The arrangement of the other connections on the new lock/latch is as follows (numbering is mine)

1 2 3 4 5 6

Terminals 2 and 3 are the “PTC” and must be connected to the red (double) and white wires that are on a special double plug. The plug must be cut off and replaced by regular (F) spade connectors. DO NOT be tempted to insert the double plug into the new lock. Although it fits, it does NOT work.

Connect the two door-lock switch wires (Bk and Bk/R) to terminals 5 and 6.

Note that with the new lock, the machine has to rest a while before the catch is released, the door catch is not released as soon as the door-lock light goes off.

Note also that the actuation of the switch in the door lock is NOT purely mechanical as in the older door lock. Pressing the striker/catch into the lock will NOT close the contacts between terminals 5 and 6. Some magic happens inside the door lock mechanism through the PTC that closes this switch. This same magic is probably responsible for the delay in releasing the door latch. This drove me crazy for a while as I thought the lock and switch Assy was defective.

During this repair job, I replaced the outer door cover and door hinge of this front loading washer. The outer door cover had cracked and shattered above the top hinge pin, leaving only the lower hinge pin to keep the door mounted onto the washer. The outer door cover contains the door hinge housing. Initially, I could not remove the hinge from the front of the washer, because the attaching flat-head screws were REALLY torqued onto the washer. My hand held screwdriver was unable to loosen these screws, so I bought a Black & Decker cordless 12V impact driver from Home Depot for $59. This power tool worked great, and I removed the hinge assembly and door from the washer. When you're using the impact driver, make sure you've got the correct sized bit for the Phillips head. You can buy a bit set at Home Depot. If you don't use the correct size, you'll just strip the head, and then you'll also have to buy a damaged screw extractor. Once the hinge was removed, I discovered that the lower hinge arm had been bent, due to the door hanging off just the lower arm. When I attempted to straighten out the hinge arm, it broke off. After a few choice words, I ordered a new hinge assembly from PartSelect. Once I received the new hinge, I reassembled the door, and attached the hinge to the washer. When seating the plastic hinge bushings into the outer door hinge housing, make sure the slotted tabs of both hinge bushings are fitted snugly into the hinge housing. You won’t be able to reassemble the inner and outer door covers if the bushings are not seated properly, I finally got everything back together, and now my washer works great. Using perfect hindsight, I would also recommend that my fellow handymen replace the proprietary flat-head screws which hold the hinge onto the washer. My first attempts to remove the hinge screws damaged them pretty badly. You should also consider replacing all the screws which hold the inner and outer door panels together.

The end of the door strike had broken off in the lock. The door strike itself went on in just a few minutes. The time consuming part was getting the piece that had broken off out. After trying with tweezers to get it out, we took the lock off the machine and finally got it out. So....if the door strike looks damaged or isn't shutting properly, replace it before it breaks off inside the lock. We were pleased with how quickly it came. We ordered it Sunday evening and it came Tuesday morning.

There was not a video available on your site so I went to U-Tube and found one. Instead of reaching the part from the top I took off the rubber boot from the front and it was so much easier. Once I found and watched the video the entire repair took about 15 minutes. Now the washer works like new!!

The door assembly did not fix the problem this time, it was the control panel that had to be replaced. I have replaced the door assembly in the past, and I am glad I have a spare on hand. They do go out over time from the pressure of large batches of clothes. I am "no repair man", but having someone come out to replace it for you is a $300.00 job, easily. Read the tech info for your error code and go from there.

removed top of washer then removed the screws that held the lock in place. only hard part was the lack of room to slide my hand down to get the lock from inside the washer,and put the new one in. managed to find a tech sheet in the washer to put the washer in a "service mode" that is where i could make the washer do a final spin.but it still gave me a code that the door lock was not working properly.(even though it still locked)replaced the lock with a new one and the code disappeared and did a full final spin.. thanks guys

Unable to get the door hinge off the machine after 6 years, one screw would not budge and was beginning to strip the head. If you take the door apart while still mounted to the hinge, you must have another person hold the door pieces securely, or you will likely break the tab on the front door piece that fits into the hinge bushing. Don't let that happen! Easy does it, hold it still, unscrew all the screws and gently pop the inside piece away from the outside piece, HOLDING IT SECURELY. Use gloves so you don't get cut, that glass is really sharp. Good idea to use some masking tape and cover the cut edges...I thought of this too late...wish I'd have done it. Lining up the bushings is probably the hardest part while getting the front and back pieces together with the big glass bubble secured, and again, HELD SECURELY by another person. This really was easy, but I wish someone had mentioned whether to take the hinge off or not, unfortunately, I could not. I had to get creative, and the fix was perfect, even if I did initially break the tab that lines up the bushing...I wasn't spending ANOTHER $90 for the teensy tab being broken. It works perfectly with my fix - but it won't if you can't fix that tab! I was glad I didn't have to call a repairman!!!

It took all of five minutes, two screws and done. Saved $150.00 on the service charge, while the part cost less than $15.00 for the parts including S/H.

Followed the YouTube video and was done in less than 10 minutes. This is the second time that I've purchased this part from your company and will continue to return because of the high usage of our washer, the part needs replacing every 3 years or so.

Everything went great, except replacing the rubber seal, that was a little bit harder to put back in place. But other then that, went very well and easy to repair.

first problem is the hinge get worn or broken from being leaned on. second problem is the door gets slammed trying to close it braking the striker. to fix the problem 2 screws for the striker, to permanently fix repair door hinge. and a big thank you for the people who own and or run this site. my order was lost and they got the part to me the next day.