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11087842700 Kenmore Washer Dryer Combo - Instructions

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All Instructions for the 11087842700
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Customer:
Nathaniel from Kennesaw, GA
Parts Used:
285751
Difficulty Level:
A Bit Difficult
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers, Socket set
Top half of agitator didn't agitate
First I removed the fabric softener container and set it aside. Below that, there is a plastic cover with a rubber gasket that distributes the fabric softener. I also just pulled that out and set it aside. Below that was an 11mm bolt that attached the upper and lower agitator to the drive mechanisim. The lower agitator is attached directly to the shaft and that was working properly so I knew it was't a motor or drive issue. Until it broke, the top half of the agitator sat still for a second, then it turned clockwise with the lower agitator. This helped push the clothes down to the lower part to be circulated throughout the wash cycle. Well, now the upper agitator just sat there, like it wasn't attached to anything at all. Below the aforementioned plastic cover with the rubber gasket, I found a part that had 4 plastic "teeth" that moved in and out, releasing and grabbing the inside of the upper agitator, respectively. Over time, these teeth wore down and stopped "grabbing" the ridges on the inner part of the upper agitator, causing it to stop turning with the lower agitator. I removed the 11mm bolt and tried to seperate the upper agitator from the lower agitator to replace the teeth. This part was kind of tough to get out because the plastic clips that held it in were deformed. I just had to pull hard and eventually it came apart. In the process, I broke two of the clips. I wasn't really concerned because the 11mm bolt holds everything in place anyway. After that I just swapped out the worn teeth with the new ones. I put it back together in the opposide order I took it apart and viola....good as new. And it only cost me $15 bucks.
73 of 81 people found this instruction helpful.
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Customer:
GREGORY from Wilsonville, OR
Parts Used:
279640
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Pliers, Screw drivers
Very Loud Squeaking Noise
1) Disconnected power cord from wall. 2) Disconnected vent hose from back of dryer. 3)Removed dryer rear panel. 4)Disengaged tension spring on idle wheel arm. 5) Removed worn idle wheel. 6)Installed new Idler wheel assembly. 7) Vacuumed dust from rear of dryer (optional, recommended). 8) Reinstalled rear cover, vent hose and power cord. Easy repair 15-30
60 of 71 people found this instruction helpful.
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Customer:
david from Monroe, MI
Parts Used:
3360629
Difficulty Level:
Very Difficult
Total Repair Time:
More than 2 hours
Tools:
Nutdriver, Pliers, Screw drivers, Socket set
The washer wouldn't spin or agitate.
Frist I disconnected the water lines and power cord. Then I leaned the washer back against the wall. Removed the 2 pump retainers and then the pump. Next removed the 2 screws from the motor retainers and pulled off the retainers and motor. Then removed the 3 bolts from the Gear case. Then removed the cap from the top of the agitator with a flat screw driver. Then removed the bolt from the top of the gear shaft. and removed the auger and agitator assembly. Then removed the gear case from the washer. Next removed the slip ring and then the clutch from the top of the gear case. Next removed the 1/4" screws from cover of gear case and removed the cover. Found the top gear bad. Ordered the new gear and pinion kit. Couldn't find any part #'s to match what PartSelect had. Ordered the gear that they should that fit most washers. The pics they had up looked the same as the one that was bad. Had the new gear in 3 days put it back together and it still wouldn't work right. Took it apart again and looked at it and found a small clip on the bottom side of the gear was upside down. Fliped it over put the gear back in and ran the washer with the gear case out and it worked. Put it back together again. And learned a good lesson always watch how you take things apart for when it's time to put it back together!
49 of 52 people found this instruction helpful.
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Customer:
Michelle from Richardson, TX
Parts Used:
72017
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Scratches in Surface
This product comes in a bottle with a brush like Liquid Paper. It goes on incredibly easy. A second coat might be needed. I wanted to prevent rust from setting in so I covered the scratches and dings. The paint is a little brighter since my washer is 10 years old but it still looks great.
64 of 125 people found this instruction helpful.
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Customer:
Debra from Milton - Freewater, OR
Parts Used:
W10814296
Difficulty Level:
A Bit Difficult
Total Repair Time:
More than 2 hours
Tools:
Pliers, Screw drivers, Socket set
leaking from tub
First I turned off the water and unplugged the washer from the outlet. I took the two screws off the console and turned it up to undo the clips that hold the cabinet to the back. I took out the 2 phillips screws at the top corners of the back. I was then able to pull cabinet off and not have to remove the console, but carefully slid it to the side, as ther wires were still attached.
Pried off agitator cap & reached into agitator to pry out another cap to access 7/16 bolt. Checked over the agitator parts for wear (dogs) Took agitator, top outer (white) and inner (brown) tub rings off.
Sprayed lots of liqid wrench around spanner nut and drive block and gave it time to work. Used spanner tool to get spanner nut off. Hard work. Pounded and pounded and pounded and pounded with hammer. It gave a tiny bit. Then I got an idea: I pounded it back the other way, as you would to tighten. This helped. I then pounded back the other way and did this again. It worked amazingly well.
Got to drive block and it was rusted out along the bottom and also hard to get off. The diagram showed a "lock" (horseshoe shaped thing) on top of it, but mine was all in one piece but I couldn't tell that. I sprayed and pryed and pounded from the bottom and it split in half. It needed to be replaced anyway.
The inner tub was also hard to get out and I used some dish liquid. I pushed down, (using the rags here, the edges can cut you). I twisted, I pulled. I pushed, I pulled, I cussed, and begged. I then went to bed and then next day I pushed backwards and forwards and side to side & finally it came off. Then I undid the brackets on the bottom of the outer tub along the bottom and disconnected the clear hose in back. When loosening the black hose clamp in front to the pump, water started to come out of the hose so I grabbed a cool whip container to catch it. It smelled yucky. Once I had the outer tub off I put the new seal in, using some plumber's grease to help get ithe tub over the shaft..Then I hooked up the hoses & brackets on the bottom of the outer tub. I cleaned out the outer tub, as there was crud in the bottom. Then I poured about 5 gallons of water in it to see if the seal was set in right. Make sure the drain hose hasn't fallen out! (You can leave this water in the tub, you'll find out why) I cleaned up the rust on tube of the inner tub with steel wool and inspected everything else. Something didn't look quite right about the outer shaft that goes around the spin tube. It looked like something should go there. I discovered there SHOULD have been a seal there but one was never put in. So I put one in. I used a little grease to help put the new drive block on, and tightened the spanner nut with the spanner wrench. I put everything else back on EXCEPT for the cabinet-with the console attached. Ha Ha All the other directions I read wrote to take the console off first. If I had done that I wouldn't have been able to do the most important part of the job: testing the result. I finished filling the tub to the lowest water level to watch it go thru it's cycles and checked for leaks. If the console was "flopped over" the back how can you check? (I don't play with wiring)
I turned off the water & unplugged the washer and slid the cabinet on.. I tipped the console back to access the large gold squiggly brackets that hold the cabinet to the back and reattached them to the back, by removing them, hooking them onto the back, and snapping them into place. I double-DOUBLE checked to see if anything had come loose, then slid the console first on top of the back and put the two screws back in. The screws on my machine are not covered up by the end caps, but they are at a wierd angle, so I held the console up slighly and started the screws first. As they tightened down the console slid into the holes on the cabinet.
There is a small sppliance shop in my town & the guy loaned me the spanner wrench. It was very nice of him.I guess I will have to give his & his famil
37 of 45 people found this instruction helpful.
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Customer:
Robert from Princeton, WV
Parts Used:
279640
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Nutdriver, Screw drivers
TOb stopped turning after a week or so of high pitched "squeals" coming from inside the dryer.
I recommend you order the idler pulley as soon as you start to hear the unusual noise indicating metal against metal. Replace the idler pulley before it fails and possibly causes more damage to the drive system. Simply removed the power cord at the back of the dryer and then the multiple screws holding the back panel in place as well as the clip holding the exhaust vent in place. You may need to remove the top panel to access a few of these screws. A diagram of the belt routing is in the paperwork I found behind the front lower panel of the dryer. This too is easily removed with just a few screws.
29 of 33 people found this instruction helpful.
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Customer:
Pam from San Diego, CA
Parts Used:
WP3355458
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers, Wrench (Adjustable)
Washer stopped before rinse cycle
My husband actually did the repairs all I know is he removed the lid, removed the old switch and put in the new one. My washer works now and thats all I care about. I thank you for having the part and at a reasonable cost we were able to repair our washer considering it is twin stackable and is over 10 years old.
Thanks again!!!!
74 of 180 people found this instruction helpful.
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Customer:
Brad from Boise, ID
Parts Used:
285751
Difficulty Level:
A Bit Difficult
Total Repair Time:
30 - 60 mins
Tools:
Socket set
Motor was working and rotating lower portion of agitator, but the top was not spinning.
1. Remove the fabric softener receptacle

2. Remove the plastic dome shaped separator with a rubber o-ring around it (directly beneath fabris softener receptacle)

3. There is an 11mm bolt right in the center. Use socket wrench to remove bolt.

4. Remove agitator from washign machine.

5. Separate top half of agitator from bottom half (this was the most difficult part for me; unlike others who have described this repair, mine would not simply pull apart; I spent quite a while trying to pry up the white plastic clips extending from the bottom piece through the clear plastic piece that covers the "dog teeth" that make the top piece agitate)

6. Once apart, replace worn "dog teeth" with new dog teeth.

7. Put back together in reverse order.
22 of 24 people found this instruction helpful.
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Customer:
Thomas from Pascoag, RI
Parts Used:
WP3349985
Difficulty Level:
A Bit Difficult
Total Repair Time:
1- 2 hours
Tools:
Pliers, Screw drivers, Socket set
Slipping Spin clutch due to leaking gear-case seal.
1. Unplug the machine.
2. Turn the water off.
3. Disconnect the supply and discharge hoses.
4. Open the cover and remove the cap/cover of the agitator. Use socket wrench to remove the bolt securing the agitator. Pull up on the agitator and remove it.
5. Lay washing machine down on it's front. Remove the inlet and outlet drain hoses from the discharge pump.
6. Remove the 2 "faston" connectors from the motor start capacitor (looks like a D cell flashlight battery). Rock the connectors back and forth and pull gently until they come off. Polarity doesn't matter but to be safe make note of the positions.
7. Press the release clip on the motor connector and pull to disconnect it. Move the wiring harness out of harms way.
8. Remove the 3 bolt securing the motor and transmission assembly to the bottom of the tub. Pull the drive assembly out of the machine and place it on a suitable work surface.
9. Examine the tub brake assembly (still on the bottom of the tub), the clutch assembly (on the motor/transmission assembly you just removed and everything else for wear or damage. Now if you decide to proceed with repair continue with the following steps. If not you're done.
10. Remove the inverted cup washer from the agitator shaft of the assembly. Remove the "U" clip from the shaft and remove the clutch mechanism from the drive assembly. Make a sketch of the position of each of the removed components to aid in reassembly.
11. Now you can see the gear case cover and it's seal. If it is leaking (as mine was) you will need to replace it.
12. With the assembly level remove the bolts around the cover and remove the cover. Place the cover on a flat surface and with a screwdriver or punch drive the old seal out of the cover from the outside in.
13. Clean the seal area and check for damage. Clean the cover and transmission housing surfaces of old gasket material. There is a factory sealant available for reassembly but I chose an automotive RTF @ $4 vs $24 and it worked OK.
14. Installing the seal requires some tools and experience to done successfully. The right size sockets or piece of pipe, coupled with an arbor press or vise will get the seal in. The cover is delicate so if in doubt find a machine shop.
15. Support the outside of the cover on a hard surface and with a socket or short pipe length, PRESS (don't hammer) the new seal into the gear case cover.
16. Make sure there is lubricant in the gear case. Not overflowing but maybe 1/2 full when view with cover off on a level surface.
17. Apply some RTV sealant to trhe cover and install it. Tighten bolts evenly. Light torque (1-2 ft-lb).
18. Reassemble washing machine and test for leaks and proper operation.
20 of 22 people found this instruction helpful.
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Customer:
Keith from Richmond, VA
Parts Used:
279640
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Socket set
Idler Pulley broke
I disconnect the power, then the vent pipe. I removed the back panel of the dryer to access the pulley and removed the belt. Replaced the back and put everything back together.
21 of 26 people found this instruction helpful.
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Customer:
Aaron from Lake Mills, WI
Parts Used:
3360629
Difficulty Level:
A Bit Difficult
Total Repair Time:
1- 2 hours
Tools:
Pliers, Socket set
The spin gear was striped.
I had to take the motor and transmission out. They are one piece. Removed the clutch, take off trans. cover, remove a snap ring, take the striped gear off, and put the new one on. Then put put everything back on the way it came off.
21 of 27 people found this instruction helpful.
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Customer:
Jerry Duty from Fort Walton Beach, FL
Parts Used:
279640
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
idler pully sqwieling
once the back is off remove belt from tentioner and remove v clip. smooth shaft with wd-40 and scotch brite , then install new idler replace v clip
and your done !!!
19 of 24 people found this instruction helpful.
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Customer:
Dennis from AUSTIN, TX
Parts Used:
661570, 279640
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers, Socket set
Dryer drum was not turning when started.
I moved the dryer to a location where I could get to both the front and back sides. I opened the back by first removing the top cover and then the back. It requires either a Phillips head screwdriver or a quarter inch socket. In addition, it requires removing the four power wires which connect to the computer. If you are unfamiliar with the wiring layout, take a photo with your cell phone which you can then refer to when re-assembling. Once the back was removed, I saw that the belt was still intact, but the pulley which provides tension to the belt was frozen. Take a photo of the belt route between the motor and the pulley. Try to get the spring position in the photo. Remove the belt from the pulley by reducing the tension and then sliding the belt out (this assumes the belt is not broken). The pulley arm is held in place by a single bolt which can be removed by a socket set. Remove the arm with the pulley attached. Examine the pulley to figure out why it is frozen. In my case, the pulley had been frozen for some time and the belt had actually chewed through the pulley and was sliding (polishing) on the pulley axle? I used a pair of pliers to loosen the destroyed pulley by rotating it back and forth over the axle while gripping the arm the axle is attached to. As it loosened up I worked it off the axle. I used a cloth to clean the axle of grime from the belt, pulley, and dryer lint. The new pulley comes with a washer and triangular plastic "fastener". First you put on the washer, then the pulley and then you secure it on the axle by sliding the triangular fastener over the axle so it sits in a small grove near the end of the axle. Then put the pulley arm back by replacing the bolt. Make sure you do not overtighten the arm since it is intended to rotate about the bolt. If the dryer belt breaks, the spring will pull the arm down and throw a cutoff switch. Its operation should be obvious. Once the arm is back in place, refer to your photo and replace the spring (this can be tricky and frustrating, particularly if you don't use something like needle nose pliers). Once the spring is in place, depress it and re-install the dryer belt. Refer to the photo you took earlier if you've forgotten how the belt was routed. Then re-install the dryer's back panel, re-attach the electric wires (again refer to the photo you took earlier), and re-attach the top cover. You might want to test your handiwork at this point before you reconnect the dryer vent
15 of 16 people found this instruction helpful.
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Customer:
Kim K from Hurst, TX
Parts Used:
279640
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers, Wrench (Adjustable)
Dryer would not turn
My dryer starter squeaking in December 09 and the repairman told me that it would cost between $200-$500. I did not let him fix it as this machine is only 3 years old. When the part finally broke in April 10, I was ready to junk this and just buy a used dryer. My husband went on line and quickly figured out the part he would need to do the repairs. It cost under $20.00. Now my dryer is fixed and running and there are no squeaks. Thank you
15 of 18 people found this instruction helpful.
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Customer:
Janel from Las Vegas, NV
Parts Used:
WP345670
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
Top of washer wasn't attached to base
First, let me start off by saying - this part wouldn't normally break. Because it's a stackable, and my dryer motor went out, the repair company had to move the entire unit from the cubicle. When the repairman tried moving it by using the washer lid ... lets just say he broke the clip. And then we could never get them to come fix the part they broke!

So, I finally ordered the part myself after studying schematics online. I am not a repair person. So, if I could figure this out - anyone can.

Take the middle cover between the washer and dryer off. There are 3 screws holding that panel on. Set the panel and screws aside. There are two "S" shaped clamps at the back. Lift (hard) the front of each one. They will snap free - freeing the whole top of the washing machine. The top has the lid connected. Pull the top towards the front and then rotate it counter-clockwise. It will come right off. This will free up the area the clips go on.

Take the lid completely off to get it out of the way. The clips fit in the holes on the front left and front right. The large square side goes up, and the small side snaps into the hole on the base. Make sure the groove is facing forward for the top cover to slide into. To get the clip to snap into the hole, put the front side down, and push (really hard) on the back side - the side towards the back of the washer. It should snap into place with some pressure.

Now, just put the top cover (with the lid attached) back on, rotate it clockwise, re-clamp it down and replace the middle panel and 3 screws.

Easy, right?
10 of 11 people found this instruction helpful.
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All Instructions for the 11087842700
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