4ED20ZKIFW00 Whirlpool Refrigerator - Instructions

Parts arrived at 2:30PM.

Read instructions, gathered tools, and went to work. I'd already watched an online video at your site on how to do the repair.

Removed the hinge cover covering the hinge top by using a nut driver to remove the single screw holding it in place. (The video described an older frige and it did not have a screw. I figured that out when I finally went and got a ladder. I had tried to pop it out like the video shows.) There are three screws holding the hinge top in place. I tried using the nut driver to remove the screws but they were pretty firmly in place. I resorted to using my ratchet wrench and that made it easy. (Keep track of your screws, one of mine rolled under a cereal box on top of the frige and I thought I would never find it.)

I had emptied out all the items on the door of the frige, removing the shelves. It was easy to lift the door off of the bottom hinge and lay it on its side against the ladder. At this point I had my son hold the door steady (its kind of unwieldy and 'slippery' when you are trying to remove a screw from the bottom of the door.)

I removed the screw that held the plastic Door Closer, Upper Cam using the nut driver. I used a straight bladed screw driver to pry the old part out of the door (it has an insert for the hinge pin and it had been in place a long time). I also cleaned off the bottom of the frige door (you would be surprised what gets stuck on there - obviously someone spilled oranged juice on the floor and it splashed up on the bottom of the door). The old part had a lot of particle dust that came off it when I removed it. The new part popped right into place and I screwed it back in. The video shows that the repairman had to use a drill and tap set to rethread a larger hole but I just put the old screw back and it held fine. The video also showed the repairman adjusting the Door Stop Bracket but I didn't have to do that, the new cam installation wasn't impeded by the bracket.

I moved to the frige cabinet (again, good to have a second pair of hands to keep track of the door and not let it get damaged while I turned my attention to the Door Closer, Lower Cam. I used the nut driver to remove the screw holdin it to the hinge bottom. It came off easily (it practically fell apart and turned to dust). I placed the new cam and screwed it in using the old screw. No problem.

You could put the door back on with one person but it helps to have two. One to manhandle the door and the other to place it on the lower hinge post.

I put the upper hinge back on and put in the three screws but I left them lose so that I could adjust the door. When I tighted the single screw closest to the door after positioning the door, we tested how it opened and it was hitting the side of the interior cabinet when it closed - you could feel it dragging and it made a clunk/swoosh sound. We readjusted the door using the outside upper corner as a guide and retightened the screw. This time there was no problem. We tighted the other two screws using the ratchet wrench and then put the plastic hinge cover back on with the single screw using the nut driver.

Took us about 25 minutes and made my wife very happy (biggest benefit). The door now 'locks' open and 'locks' closed just like when we bought it and the two doors are aligned (level accross the top) which should have been a dead giveaway that the door closing cams had worn down.

Done by 3:00PM.

First of all, here's a warning to all -- I took the glass shelf / pan cover out to clean it -- with a sponge wet with COLD water and the shelf literally exploded on me. This is the second such incident. Both times I have been lucky and no one was hurt.

The shelf was easily identifiable by part number based on model number. Easy to locate the model number on plate above top shelf inside refrigerator (right hand side in my case).

Only had to carefully set glass shelf in frame -- no issues. I was able to use a screwdriver to remove the shelf support stud and basically pop the replacement back in with no issue.

Thank you Parts Select for your simplified system to order replacement parts, and the speed with which it was received.

I loosen the screws with a nut driver just enough to pull old gasket away from door. This way the door panel and gasket retainer stay in place. I placed gasket from top and worked my way down one side. It took a little more time to slip gasket under retainer evenly, tighten each screw to keep gasket from pulling out while working around door.
30 minuets tops,never had to turn off refrigerator.

Removed food itmes on broken shelf. Removed old glass shelf cover. Removed broken shelf bracket. Installed new shelf bracket. Intalled new glass shelf cover. Replaced food items back on shelf

The plastic lower door closing cam was worn down. Replacing it was very simple: remove the top door hinge by unscrewing three nuts; lift the door off the lower hinge; unscrew and remove the lower door hinge; screw the new plastic lower door closing cam on to the new door hinge; screw the new lower door hinge; lift the door back on to the lower door hinge; screw the top door hinge.

I had read here from someone that fixed there shelf support stub and it was very loose, so I was trying to advoid that problem. It took me less then 5 minutes and my only tool was a pair of pliers. A short turn clock wise from the 9 on a clock to the 12 ( which is the top left corner ). then pull the broke shelf stub straight out. Put the new shelf support in the same way you took the old one out and turn counter clock wise 1/4 or from 12 back to 9 and you should have a tight fit. I hope this helped.

The design of this refrigerator door (it's a side-by-side) is somewhat unbelievable. The door is designed to hold things, yet when you do the weight of the door wears out the lower door cams. The cams are designed to "complete the door closing", i.e. when you gently push on the door the cam mechanism takes over. When the cams wear, the door fails to close. Note to others - you may mistakenly think that the failure of the door to close is related to the seal; it is not.

The repair is quite easy; remove the upper cover, using a not driver (socket), then remove the upper door bracket. Make sure you hold the door or have someone else hold it. After the fasteners are removed gently lift up on the door and remove it from the lower cam assembly. You will see two plastic cam pieces; one on the lower bracket and one on the door. Both need to be changed to effectively "renew" the door closing mechanism. Once the cams are replaced the door can be reassembled to the refrigerator.

First, I read your instructions on line about how to replace a refrigerator gasket and freezer gasket. We replaced both. The information was extremely helpful since we had never done this before. We then loosed a few screws at a time starting with the outside door corner and worked our way around, replacing the seal as we took off the old seal. Leaving the old seal on as we worked our way around gave us the clearance we needed to insert the new gasket behind the metal plate which holds the gasket to the door. Your easy to use web site made ordering easy and delivery was unbelievably fast. Thanks.

I emptied refrigerator contents and tilted the refrigerator to the right so as to access the metal panel upon which the evaporation tray was resting. The metal panel is on the left side underneath the refrigerator and the evaporation tray is resting on the panel. I removed 4 screws that were holding the metal panel, pressed down on the panel, slid out the old, cracked plastic evaporation tray, inserted the new plastic evaporation tray, raised the metal panel to its original position, replaced the 4 screws, being careful not to pinched the water line that feeds the ice-maker. VOILA! Un-tilt the frig and re-stock it. It took a day for the temperature to stabilize, due to tilting, I think. New tray $45.

I just removed a few screews and took the cover out of the ice box. Put my voltage meter to the refrigeator and realized the the unit was not defrosting...I then got the part number and entered it in on your web site. A few days later my part arrived. I put the part on and in just about 20 minutes I was up an running again...Thank you Part Select for fast and great service. I own 35 rental properties and having a online appliance parts store really saves me a lot of time and money.

Thank you
Curtis Hall

This product comes in a bottle with a brush like Liquid Paper. It goes on incredibly easy. A second coat might be needed. I wanted to prevent rust from setting in so I covered the scratches and dings. The paint is a little brighter since my washer is 10 years old but it still looks great.

Pulled out the old drawer and put in the new.

First I installed a defrost timer, (the old timer had burnt out contacts in it) It seemed to work for a few days, then went back to not comng out of defrost cycle, I then installed a defrost thermostat. It seems to be working better than before. I found out that maybe I wasn't running it cold enough. So I turned it up colder. Now it works ok for 2 - 3 days, then I check the Temp in the freezer and its up to 6o. So I manually reset the timer and it works for 2 - 3 days. Don't know what to do now to fix it.

Water leaking from under refrigerator. Initially believed leak was from filter assembly. Removed filter and shut off water supply but leak appeared at different intervals again. Large puddle of water coming out from under refrigerator. Removed back lower panel and checked for leak, but didn't find any. My wife was also checking for leak and found a crack in drip tray. Only way we could get the drip tray out was to first remove front lower panel, disconnect and remove wiring harness in front of drip tray, unbolt water filter assembly, and unbolt water solenoid unit at rear of refrigerator. Their water lines connect to filter assembly. My wife controlled the water solenoid unit to give me play as I pulled the filter assembly out as much as I could from the front. I could now wiggle the cracked drip tray out from under the filter unit. Replaced drip tray and reinstalled wiring harness, water filter unit w/new filter, and re-bolted water solenoid unit at back of refrigerator. Replaced back lower panel after turning water back on and checking for leaks. Replaced front lower panel.

The reason still had leak after initially turning off water supply was because the drip tray is used to catch the water when refrigerator goes into the defrost cycle. Since the original drip tray had cracked, water only appeared on floor after defrost cycle.

I removed the screws on the upper hinge and removed the door. I removed the lower cam in about 2 minutes and had it replaced. The upper cam was a tight fit in the door and I resorted to vise-grips to remove it. Total time to replace cams and put the door back on was 30 minutes. This saved me $100.
Thanks