BRS62CRBNA01 Whirlpool Refrigerator - Instructions

The video of the repair that was on your website was extremely helpful. It showed in detail how to replace the parts item by item. I could not have done it correctly without the video. I believe anyone could have replaced these parts with your instruction video.

We tried repairing with a new switch which was very easy to install but it didn't fix the problem.

This is an easy fix, simply remove and replace. What I was impressed with is that a how to video was provided along with my part. I wish all manufactures would offer this, the video was easy to understand and you had a good view of the operation. Thanks, a job well done.

I watched the video and thought "I can do this". Made some notes and then proceeded to remove the old switch and replace with the new one. Thank you.

I tried to remove the old light switch using a putty knife and a hammer. It was hard to compress the plastic tabs to pull it back through the hole, but all of a sudden, the lights came on. I guess banging on the switch freed-up the contacts. The new switch is now a spare part in case I need it.

I took ice bin apart to ensure what part I needed. Got Serial # & Model # from inside fridge. Online search for Whirlpool Parts to check out prices. Settled on PartSelect for best price. Quick service too!!! Before putting it all back together, I reviewed the video. It was pretty good. Just left it up & after each couple of steps, I'd look at what was next. Went together with no problem. There could have been more details given, like ensuring that certain things lined up during reassembly. There was dead time when the narrator could have given pointers.

After figuring out online what I needed I was sent the step by step video on what to do. I have never did anything like this but I learned. In the Past my husband would deal with it but he is no longer alive to do this kind of stuff. Thank goodness you sent the video along with all the instructions as i had my laptop on the table and followed stopped it and followed it again. I actually did this . I am so proud of myself.Thank you for making it so easy.

I took the ice bin and crusher down to find the problem. I needed a new auger. I did a Google search for the part and found instructions for taking the crusher mechanism apart. This went smoothly until I went to put it back together. I had to follow the instructions in reverse which was really difficult. I advise folks to use their cell phone camera to take close up pictures of the dismantling process . Use these to help you put it back together. All in all, I was very pleased and plan to return when another need arises. John (retired x 2)

It tool me a while to diagnose the problem but realized the ice dispenser motor coupling had failed. It fooled me for a while because it turned on the motor but could not turn the plastic shaft inside the icemaker. I found the instructions for an almost identical repair on your website. 1)I removed the motor. In my case the wiring harness came right off.2) I turned the coupling by hand and found that although it turned, it was actually loose on the motor shaft. I then knew it was the problem. 3) The threads were apparently cross threated. 4) As a prior user suggested on your site, I used a hacksaw to cut the old coupling off, being careful to not damage the remaining threads. 5) I ordered the new coupling which arrived very quickly 6) I screwed it on to the motor shaft (remember it is a left hand thread). 7) Presto!! My icemaker works. As the other user suggested, I did not have to use washers as spacers. The new coupling was better made than the old one and actually has ~1/8" nut or spacer already welded to the coupling. My thanks to those before me who helped make this a successful repair.

I would not have attempted the repairs without your instruction. I use a Drimel tool with a abravise blade to cut the part off the shaft. After I realized the Drimel tool would work. It took me parhaps 10 minutes to get it off the shaft. I had already ordered the new part and the job was complete. Thanks for the help. Ron Burch

My husband and I followed the instructional video on how to replace the "direct drive drum". We took note of how everything looked prior to dismantling the ice bin. We made sure we had the proper tools and a large flat surface to work on and started taking out the screws. Replaced the new drive drum part and put it all back together. The whole process took approximately 30 minutes and the ice crusher works great now. I'm a happy camper!!

watched the installation video twice and took my time to make sure all parts were put back together in the right order

Before I ordered, I followed the great video to disassemble the unit. That's when I realized I only needed to buy the drum. Five days later, I had the part. I thought I remembered how to reassemble it, but I ended up needing to watch the video again. It wasn't difficult, but you must get all the bits back in the same order!! Once that was dine, it all went together easily. Thank you! I'm so impressed with this site that I posted on Facebook about it so my friends can also save big bucks doing simple repairs themselves.

I watched a video several time to get the steps in the removal and reinstall. It really was not that hard but first time repairs can take extra time.

ordered a new auger after tearing it apart I found I needed a drum. Thought this might be too much work so I went to Lowes for a new ice maker they sold me the wrong one said the didnt have one & I needed to order, they sent the wrong part. So I ordered the drum from you. So her is a pile of parts that has been settin there for a week. The secret was the video Great Job everything works & I tell everyone how smart I am with your help. THANKS