KSSO36QTX04 KitchenAid Refrigerator - Instructions

Easy repair. Remove 2 hex bolts. And remove.Install Bracket and replace 2 hex bolts and reinstall ice maker door to bracket. 10 minute repair.

Removed the Wiring & Troubleshooting instructions from behind the front Grill and used to troubleshoot the KSCS25IN side by side refrigerator. I then removed the three screws from the Emitter assembly on the left side of the freezer. Then disconnected the four pin connector. Removed screw holding emitter PCB to housing and replaced with the new PCB and then re-installed. Similar steps for the Receiver assembly and PCB on the right side of the freezer. Unit started making ice after making some water level adjustments on the Timer assembly.

I first had a technician come out to the house and he wanted to charge nearly $300 to replace the icemaker unit. I told him he was "high" and began doing my own research of the problem. That's when I found this website (thank God!) and read the notes from other customers. I figured out the secret location of the KitchenAid icemaker troubleshooting guide (why they hide this information I have no idea -- it's ridiculous), and performed the diagnostics to determine the exact problem. That is how I discovered that the emitter and receiver control boards were bad and not the icemaker motor module as the technician had tried to tell me. Good thing I didn't pay him, because my icemaker still wouldn't be working! The electronic control boards are a piece of cake to replace -- just 3 screws on each. Be careful with the electronical connectors since they snap in - don't pull on the wires, first unhook the snaps holding the wire connector to the board and then disconnet it. Once I replaced the boards I turned my refrigerator back on and immediately I heard the water running to fill up the icemaker and not much later I heard my first piece of ice hit the bucket. Woohooo!!!! It feels nice to fix a problem myself for a reasonable price. This site rules. I'll be coming here again in the future!!!

Open the refirigerator door and push and hold the On/Off button at the top to turn off internal power. Open the freezer door and move the icemaker switch on the right side freezer wall to "off".

To get access to the icemaker, first remove a hinged plastic door that mounts to the ceiling of the freezer compartment by two hex screws. Remove the screws and the door so you can work with the icemaker without interference.

The icemaker assembly will slide out once the wireharness has been disconnected. To disconnet the wire harness, a while plastic shield has to be removed from the right side of the icemaker, just behind the water inlet.
Locate a hex screw on the bottom right rear of the icemaker and remove it with a socket wrench. Then the plastic cover can be pulled off.

Slide the icemaker out enough so you can get your fingers on the plug connector. It takes some effort to pull the plug connectors apart. Once unplugged the whole icemaker assembly can be removed.

The motor module is located on the left side and is protected by a white cover. This cover is not attached so it can be pulled off to reveal the motor module.

Remove 3 screws from the outside of the motor module and the module can be pulled out of the housing. Insert the new motor module. The module turns the shaft of the ice srapper arm. the shaft has a D shape which mates with the hole in the motor module so you may have to roatate the scrapper arm until the shaft shape matches up with the hole shape in the motor module.

Once the motor module is seated, replace the 3 screws and push the white cover back on.

Position the icemaker so you can reconnect the wireharness plug connectors. Once connected you can push the icemaker asembly back into the grooves of shelf rail. Reattach the while protector shield which covers up the wire harness plugs.

Open the refirigerator door and push and hold the power button to turn internal power back on. Move the icemaker switch on the right wall of the freezer to the "on" position and close the door.

The icemaker should start making ice within 2 hours.

I did an internet search about the problem and found the information and experience that other people had. Ordered the part and that's it. One important thing to remember is to unplug the power supply of the appliance prior to making any repair. I short circuited the original board when I tried to plug it back in after cleaning the optics. (The board might have been bad before that.) The red light stop working but the frige is making ice non stop!!

Do not try to pull out the water filter by the cap. There is a button that releases the filter so you will not have to replace the cap. The cap twists onto the filter. When replacing the filter, the cap goes onto the new one.

The repair went just as simple as the video on the web site. Parts came really fast. replaced in less than 15 minutes. i thought the icemaker unit was the bad part but after gettin info from this site it told me waht to check first and i found that the emitter boards were bad. Thanks for saving me the money on buying the wrong parts. also bought parts the folowing week to repair my wifes kitchenaid mixer.

use kitchen knife to pry out. replaced switch assemble and pressed back into place. Could not have done this with out help from previous customers. Thanks

Removed old filter and installed new filter.

unscrerwed the broke part and screwed in the new one---5 minutes

I was amazed when Fed Ex pulled up to our front door the following day after I ordered the parts, I was wondering what they were delivering and to my amazement it was the parts I had ordered from parts select the previous day , thank you so much , you are awesome. My 73 year old husband who is a 5 year cancer survivor had the part installed and we were ready to start making ice within 1 hour.He went by the installation information sent in by your customers. Thank you all, Jo Mesplay

Repair was replacing motor kit. I did not use the plastic parts - ejector arm and separator. Went same as others described. I had removed ice maker from refrigerator although this was not necessary to replace motor unit(Please unplug refrigerator whether or not you remove the entire ice maker).
Removed three screws, removed old motor unit, inserted new unit making sure the ice level wire arm end was in slot. Ejector is D shaped so can't go in wrong. Replaced screws and replaced ice maker in freezer. Note - be sure the water tube is in the trough before trying to refasten ice maker.
Added note: If for whatever reason you need to remove ice maker note that there are three mounting screws (others have mentioned this) Completely remove one under middle of ice maker. For the two at top of ice maker - just loosen a few turns. The ice maker can be lifted and pulled away from the wall without removing these screws. Also there is a tab on the electrical wire connector for ice maker at back wall of freezer. Tab must be depressed with a flat tip screw driver while pulling out to remove wire connector. Tab is on wide side of connector facing inside of freezer.

Repair worked. Have lots of ice again.

Go first to Kitchenaid web site and download their consumer services Technical diagnostics on the ice maker. Very well written and clear to follow. Instructions step you through interpretation of blinking code lights which is key to finding the real problem and leads you to repair the correct failed part. My diagnosis said to replace both emitter and receiver. I replaced the emitter first and tried it and solved the problem I didn't need to buy the receiver but I have a spare part now. Do the diagnosis and save yourself some money. PartSelect got the parts to me quickly and saved me money compared to our local parts supply companies.

Philips screwdriver
Removed screw (1)
Removed light bulb
Put in new light bulb
Closed door to bulb compartment
Returned screw.

Pro tip! Check how many bulbs you need before ordering. Mine only needed two. I got two. I suspect I’ll buy a new microwave before new bulb burns out again. Ordering/delivery was fast. No need to have spare on hand.

The ice maker would not fill with water. Water was available to in-door water dispenser. All signs pointed to the ice maker control boards. Ordered and replaced the boards. Within a couple hours it was making a new batch of ice every 30-60 minutes. The repair instruction video was a great help....made the repair a snap!