4KSRS27CHT02 KitchenAid Refrigerator - Instructions

I ordered two new ones from partselect.com. I figured if I was replacing the one for the refrigerator door I might as well do the freezer door too.
Very easy to take the old ones off, take the putty knife clean tracks out. Putting the new ones on, was a little harder to do. You have to start in the corner and push the gasket into the slot. You need strong hands to do this. Once I heard them click in, they guided themselves the rest of the way. Once they are on, check to make sure they touch the frame of the door. My freezer was perfect, but the refrigerator had an area of 25 inches that did not touch the frame. I called partselect.com and they sent out another new gasket for the refrigerator door. (I had to pay for this one but was told once I mailed in the defective one, they would credit me the cost of the returned one) I took off the bad gasket and installed the 2nd new gasket and that one was perfect.

I unplugged the fridge, removed the face plate on the front, disconnected the power feeds, unscrewed the electrical panel and moved it out of the way.
I then dismantled and removed the broken part and installed the new part. I was able to use the rest of the existing parts to get the job done.
I put everything back together, and voila! it works great.

Fit in perfectly. Slid out the old one, replaced with the new one. Very easy. Very satisfied with the transaction.

Took old one out replaced with new

The do it yourself video that was attached was great

First the small screws you sent did not fit.I had to cut and mend the old ones (2) to use them.I did purchase a connecting valve tha I used to connect the part of tubing (my name for it) from old one to new one.I was surprides it is working fine.Not bad for a nurse!

Detached the broken ice guide by expandong the opening bewteen the tabs with my hands. Installed the new ice guide and pressed into place. Took about 3 minutes.

Pulled out the ice bin and dumpted ice in the sink. Use 1/4 inch nut driver to take out all 1/2 inch screws. Be careful to watch how door spring and holder goes. Pull assembly apart and remove alger. Plastic nut on end of alger has reverse threads, remove it and then remove broken alger drum. Replace with new drum and reassemble in reverse order.

Removed old switch and installed new - but did not solve problem

Starting at the bottom, with a flat blade screwdriver pry the front cover off the opening. Unplug the wire connector from the back, remove the cover plate holding the switches and light socket by pushing out on the plastic clips on each side. Use something like a bungie cord to hold it up out of the way. Carefully unsnap the clear plastic ice shoot from the push arm, next carefully unsnap the cover door from the push arm. Clean anything that needs cleaning (CLR works great on hard water deposits)
Install everything in reverse order, the cover door first, ice shoot next, switch plate, plug in the wire connector and snap the outside cover in place.

Piece of cake. It took me longer to remove the food from the freezer, remove shelves and back panel than to do the repair. I heard the fan making some noises so I replaced both the fan and defrost thermostat. I used the instructions submitted by a another customer. My 20+ year old fridge is like new now.

We emptied out both sides, refrigerator and freezer, and followed the instructions in your video. We turned it off and disconnected the power. We took off the freezer door first. It made it much easier to get the shelves out and reach way back into the freezer. We removed the light and cover, then the ice auger motor. The back panel was easy to lift and remove. The wire assembly was a little hard to understand at first, but when we figured it out it was easy to remove and replace the bimetal defrost thermostat. We did check the video when we had the wire harness out, to make sure we got it right. We reassembled the freezer's inside parts and reattached the door. Before we turned the power back on, we scrubbed down the entire refrigerator. When we turned the power back on, the refrigerator and freezer were operating quietly - no sparks or explosions or shorting out - hooray! And the problems were solved.
The most important resource is your video. It looked like something we could do, and then ordered the parts. Our repair took a long time because we checked the video so many times. Thank you so much for the great information and the excellent parts. We could not have done it without you.

Ordered the part from your convenient diagram, watched your video, and changed the part. I flipped the breaker switch so I didn’t have to move the fridge to unplug. Thanks. Saved me a lot of money.

I could not have done it without reading the repair story about this same issue. I DID take a digital picture before taking the blades out and that was helpful. NO ONE, except in the repair story, ever mentioned the reverse screw to get the blades off. It simply made it possible for me.
I fixed it!!!! I am a 69 year old widow who loves crushed ice, so I am happy!!
The PartSelect service is great!

Removed all ice from bin and let it thaw. Removed all screws and nuts from the front to release the ice crusher and the long bit. Had already printed out all the advice from others on the on-line section about taking photos and not getting the crusher blades out of order. Removed the clip with needle nose pliers and the washer. Removed the blades laying them down in exact order and direction they came off. Put on the new auger drum and reversed everything. It was nice to know that the plastic screw that held the clip is a reverse thread, otherwise we might have broken the dang thing. Too bad there aren't instructions with the part when you get it instead of just a diagram. All-in-all, it went well.