KSSO36QTB00 KitchenAid Refrigerator - Instructions

followed the instructions on the box

My Kitchenaid side by side freezer has an ice dispenser on the door that would not dispense ice. The electronic door opened and the motor would come on with a repeated clicking noise. The Auger would turn with a few ice cubes in the bin, but not under load. After ruling out a clogged chute, I figured that the motor was stripped. The rod that turns the auger is a hexagon shaped piece, much like a screw driver you would use with your drill. After years of breaking down ice, it stripped the hexagon key in the motor, and would just spin under load. Now, PAY ATTENTION TO THIS PART. I looked online for a repair and saw a very similar motor repair that involved taking off the front panel and electronics. I did this, and ran into a solid piece of plastic with no way to get to the motor. I then looked at the inside of the freezer door more carefully. About 2/3 down I saw a small panel held in place by four 1/4 inch hex nuts. What was a 15 minute job, cost me over an hour removing and replacing the front of the freezer. Anyway, the replacement motor fixed the problem without a hitch, and now we have ice. Of note, this is the second repair of this ice maker system, after first having to replace the ice maker itself. And, this the second Kitchenaid built in refrigerator of this model as our first had ice maker issues and was returned as a recall. It is only 5 years old.

Unplugged refrigerator. Used nut driver to remove small bolt retaining wire cover on right side of ice maker. Removed wire cover, used flat head screw driver to depress side-rail clips. Ice maker slid out, unplugged. Timer module cover pops off easily. Three screws removed the timer module. Installation was reverse of removal. Had ice in less than an hour, bin was full by next morning. If you have a screw driver and know what it's for, this job should come easily.

Replaced the ice bin button by removing the ice bin, turning it upside down and dumping the ice, and replacing the pastic part that broke with the right size socket. It was very easy. Part was easy to find at PartSelect. Would have just left it broken if I could not find the part as a repair person would have charged $100 just to come to the house and I would have had to take off work. With PartSelect, it cost me $15 and I fixed it myself in under 10 minutes. Way to go PartSelect!!

removed screws that held the ice maker in place, then removed the cover (popped off) The drive element was easy to remove, three screws and it was out. I put in the new part and reinstalled the icemaker with the three screws that hold it in place. I never call Sears for any repair. They use contract help and I have heard horror stories about those guys!

ridiculous how a tiny plastic broken part required a full motor assembly replacement. that being said, i went online, found this website and easily identified the part i needed to order. i was impressed when it arrived within a couple of days. removing the old motor and replacing the new was a piece of cake...and i am NOT mechanically inclined,

tested bulb good ,replaced door switch first(least expensive)then ordered light socket and circuitboard.If clicking sound is heard replace circuitboard first to save on return shipping because the switch and socket where ok

I called the local Amana repair man, wanted $150 for a new ice maker because they could not get the part I needed. Found Partsselect.com and the part cost $17 with shipping. They saved me over $100. The repair was very easy too, just removed a couple of screws.

Thanks,
Matt

i took the cover plate off the inside of the freezer under the ice bin[two screws] then I disconnected the wiring harness, then removed the four screws to remove the motor and then put the new motor in and the ice dispenser dispensed ice. Less than 1/2 hour with only needing a nut driver,and a flashlight.

We took out the old filter and put in the new one. Ran out a few gallons of water then it was ready to use.

Remove the unit cover by unsnapping from the bottom. Remove the face plate on the switches. The ice door simply snaps off the closing mechanism. The problem I have is that the original door included a heat trace element (keeps the back of the door warm to limit condensation). The new part was simply a new seal. I clipped the leads to the het trace (turn off the fridge before you do that) and put in the new door. When the heat ids on in the house there is no problem with condensation but on warmer days its pretty bad. I cannot find a replacement part with the heating element and have contacted Whirpool. THey haven't responded as of yet.

Approximately:

1. Unplugged refrigerator.
2. Emptied Freezer.
3. Removed Ice Maker.
4. Waited a few hours for ice to melt around back panel & nuts.
5. Removed back panel and the cover over fan and fan motor.
6. Waited many more hours for ice to thaw over fins, wiring, etc.
7. Easily replaced the bi-mental defrost thermostat.
8. Replaced panel, fan cover, ice maker.
9. Plugged in refrigerator and waited a bit.

This worked! Yahoo.

p.s. I am a 65+ year old mechanically minded woman. :-)

took cover off, installed bulb.
lost the owners manual,
part select's schematics were very helpful
thanks

Ordered the parts from Parts Select and had them within two days (lightning fast shipment--and with just standard shipping). Disconnected the power to refrigerator, removed three screws from each cover panel, pulled the panels loose from the freezer wall, disconnected the wiring harness on each, removed the screws holding the two boards, replaced the boards with the new ones, attached boards to cover panel with screw, reconnected wiring harnesses, replaced the three screws on each side, restored power, and made ice! Whole job took about 15 minutes.

After receiving the replacement emitter and receiver boards from PartSelect.com, I following the troubleshooting paperwork that came with my order to ensure the parts I ordered where the problem. After which, it was very straight forward: unplug the frig, unscrew the 3 screws on the covers for each board, unplug the push-pin connection, remove the board screw, set the new board in, and plug back into the connection. It took approximately 20min.