25369959701 Kenmore Refrigerator - Instructions

Before buying the part, I watched your video and realized it was extremely simple to remove and replace. Item was to take 7-10 days and I received it in 4. Took longer than 15 minutes because I had to move the fridge forward, get my tools and a vacuum, get a cup of coffee and get to it. Very easy and the video was exactly step by step. It took longer to vacuum all of the dust bunnies than to replace the part.

Honestly, I was in the market to buy a new refrigerator but now I believe I'll wait several more years. Thank you for your support.

I initially replaced the defrost timer, and later replaced it and the defrost thermostat. The defrost thermostat was the faulty component

The parts were easily replaceable. No special instructions needed. Just identify and remove and replace. I didn't know which specific part needed to be replaced (both reported to fix my problem) but neither part was very expensive so I replaced both. No special tools needed. 1/4" nutdriver and phillips head screwdriver. Repair took about 30 minutes. I did have to make an adjustment on the defrost timer (a small dial on the unit) I just set it how the old part was set. I immediately knew it was going to work when I plugged the refrigerator back in and the fan motor inside the freezer kicked on. Easy peesy...

The knob came in the plastic package. It was the correct part. I opened the package and placed the knob on the prongs. Now it works fine.

Thanks
John S.

First I watched the video that provided - extremely helpful - thank you- when the part arrived I removed the drawer and shelf - unscrewed the screw- pushed the slide catches to one side and removed - then I screwed new slide on - pushed to lock in the catches and DONE! That simple - EASY PEESEY!! THANKS SO MUCH FOR VIDEO AND SUPER FAST NEXT DAY SERVICE - AMAZING HOW FAST!! WILL USE ANYTIME I NEED PART AND HIGHLY RECOMMEND YOUR SITE! TIME- 5 MINUTES TOPS!

I emptied freezer side of unit, turned unit off, rolled unit away from wall, unplugged unit, turned ice maker water supply off, and took out the ice maker. I then took out old light and replaced it with new light. I then plugged in the unit, turned on the water supply, rolled the unit back in place, placed the ice maker back in the unit and turned the unit back on.
After two hours I placed the frozen items back in the freezer.

Just pushed the grill on

Thawed out freezer, I recommend laying a couple old towels in freezer to soak up melted ice. Replaced old thermostat with new part. Removed 2 screws, removed back plate, unplugged 2 connectors and cut 2 wires. Crimped in new thermostat and repositioned to original part location. Reconnected plugs as I reinstalled back plate. Installed 2 screws and connected power. Works like new! Trouble shooting and part installation video is very helpful, great site!

I followed the instructions on your website, made it a simple as possible. Very tight work area sometimes fingers only, but a little patience works.
Saved at least $300. By not paying a repair person.

replaced broken one

Based on the website I decided it was most probably the defrost timer, and that was correct. I ordered it, watched the video, and two days later the part was at my door. Took the nut driver, removed 4 screws, then removed the old defrost timer, installed the new one, re-installed the whole plastic assembly with the four screws, and done!!! Couldn't have been easier.

Just slid it in. Fit perfectly. Called the Help Line just to double check that the pan would fit and they assured me it would. Pan cost $20 less than through the Sears site because of lower price, lower shipping and no taxes. Oh, and the pan came in just two days. Very happy.

Just slide glass in. Very easy.

Replaced it with one like the lower freezer door bin. Very easy, just snapped into place.

The part fit perfectly. I simply placed the ends on the holes on the side wall inside the refrigerator, and the other end of the shelf slipped right into the matching holes on the other side. That easy!