25369959701 Kenmore Refrigerator - Instructions

replaced broken one

I initially replaced the defrost timer, and later replaced it and the defrost thermostat. The defrost thermostat was the faulty component

I watched the instructional video and did what it said.

The parts were easily replaceable. No special instructions needed. Just identify and remove and replace. I didn't know which specific part needed to be replaced (both reported to fix my problem) but neither part was very expensive so I replaced both. No special tools needed. 1/4" nutdriver and phillips head screwdriver. Repair took about 30 minutes. I did have to make an adjustment on the defrost timer (a small dial on the unit) I just set it how the old part was set. I immediately knew it was going to work when I plugged the refrigerator back in and the fan motor inside the freezer kicked on. Easy peesy...

I followed the instructions on your website, made it a simple as possible. Very tight work area sometimes fingers only, but a little patience works.
Saved at least $300. By not paying a repair person.

I followed your video instructions, is very important to have this information.

Before buying the part, I watched your video and realized it was extremely simple to remove and replace. Item was to take 7-10 days and I received it in 4. Took longer than 15 minutes because I had to move the fridge forward, get my tools and a vacuum, get a cup of coffee and get to it. Very easy and the video was exactly step by step. It took longer to vacuum all of the dust bunnies than to replace the part.

Honestly, I was in the market to buy a new refrigerator but now I believe I'll wait several more years. Thank you for your support.

The knob came in the plastic package. It was the correct part. I opened the package and placed the knob on the prongs. Now it works fine.

Thanks
John S.

Just pushed the grill on

Just like the video , just pull out the crisper drawers and slide the new one in. I also made sue that I had a quilt on the floor in case I dropped the glass shelf. Also if you are not sure of the model number you can try calling the store where you bought the appliance at which I had to do. I bought it at Conns and they just needed the phone number I used when I bought it.

First I watched the video that provided - extremely helpful - thank you- when the part arrived I removed the drawer and shelf - unscrewed the screw- pushed the slide catches to one side and removed - then I screwed new slide on - pushed to lock in the catches and DONE! That simple - EASY PEESEY!! THANKS SO MUCH FOR VIDEO AND SUPER FAST NEXT DAY SERVICE - AMAZING HOW FAST!! WILL USE ANYTIME I NEED PART AND HIGHLY RECOMMEND YOUR SITE! TIME- 5 MINUTES TOPS!

Replaced it with one like the lower freezer door bin. Very easy, just snapped into place.

Based on the website I decided it was most probably the defrost timer, and that was correct. I ordered it, watched the video, and two days later the part was at my door. Took the nut driver, removed 4 screws, then removed the old defrost timer, installed the new one, re-installed the whole plastic assembly with the four screws, and done!!! Couldn't have been easier.

The part fit perfectly. I simply placed the ends on the holes on the side wall inside the refrigerator, and the other end of the shelf slipped right into the matching holes on the other side. That easy!

I just replaced the door bin. It was very easy.