25369964701 Kenmore Refrigerator - Instructions

I emptied freezer side of unit, turned unit off, rolled unit away from wall, unplugged unit, turned ice maker water supply off, and took out the ice maker. I then took out old light and replaced it with new light. I then plugged in the unit, turned on the water supply, rolled the unit back in place, placed the ice maker back in the unit and turned the unit back on.
After two hours I placed the frozen items back in the freezer.

I tried contacting this page about the item I never received but I never heard back so this is my review. I DIDNT FIX IT BECAUSE I DIDNT GET ITEM.

I watched the instructional video and did what it said.

Thawed out freezer, I recommend laying a couple old towels in freezer to soak up melted ice. Replaced old thermostat with new part. Removed 2 screws, removed back plate, unplugged 2 connectors and cut 2 wires. Crimped in new thermostat and repositioned to original part location. Reconnected plugs as I reinstalled back plate. Installed 2 screws and connected power. Works like new! Trouble shooting and part installation video is very helpful, great site!

First I watched the video that provided - extremely helpful - thank you- when the part arrived I removed the drawer and shelf - unscrewed the screw- pushed the slide catches to one side and removed - then I screwed new slide on - pushed to lock in the catches and DONE! That simple - EASY PEESEY!! THANKS SO MUCH FOR VIDEO AND SUPER FAST NEXT DAY SERVICE - AMAZING HOW FAST!! WILL USE ANYTIME I NEED PART AND HIGHLY RECOMMEND YOUR SITE! TIME- 5 MINUTES TOPS!

The knob came in the plastic package. It was the correct part. I opened the package and placed the knob on the prongs. Now it works fine.

Thanks
John S.

The parts were easily replaceable. No special instructions needed. Just identify and remove and replace. I didn't know which specific part needed to be replaced (both reported to fix my problem) but neither part was very expensive so I replaced both. No special tools needed. 1/4" nutdriver and phillips head screwdriver. Repair took about 30 minutes. I did have to make an adjustment on the defrost timer (a small dial on the unit) I just set it how the old part was set. I immediately knew it was going to work when I plugged the refrigerator back in and the fan motor inside the freezer kicked on. Easy peesy...

Before buying the part, I watched your video and realized it was extremely simple to remove and replace. Item was to take 7-10 days and I received it in 4. Took longer than 15 minutes because I had to move the fridge forward, get my tools and a vacuum, get a cup of coffee and get to it. Very easy and the video was exactly step by step. It took longer to vacuum all of the dust bunnies than to replace the part.

Honestly, I was in the market to buy a new refrigerator but now I believe I'll wait several more years. Thank you for your support.

I initially replaced the defrost timer, and later replaced it and the defrost thermostat. The defrost thermostat was the faulty component

I followed your video instructions, is very important to have this information.

I followed the instructions on your website, made it a simple as possible. Very tight work area sometimes fingers only, but a little patience works.
Saved at least $300. By not paying a repair person.

replaced broken one

Pulled off the old seal and put the new one on. No tools needed. It fit where it was supposed to and seals the door like new now! Thank you!

Took the drawer and shelf out then took the screw out and took the old one out and then put the new one on.

Just like the video , just pull out the crisper drawers and slide the new one in. I also made sue that I had a quilt on the floor in case I dropped the glass shelf. Also if you are not sure of the model number you can try calling the store where you bought the appliance at which I had to do. I bought it at Conns and they just needed the phone number I used when I bought it.