25361789011 Kenmore Refrigerator - Instructions

After waiting over 2wks for my part to arrive, I purchased the part locally and made the repair the same day as I am still waiting for the part to arrive from you guys. Your customer service really needs improving. I paid for 2 day shipping, what a joke. I will be returning the part as soon as I receive it thanks.

Twisted replacement bulb into place easily. Let there be light!

it was very simple, my husband did it. had to take the top shelf out and screw in the support rail and that was it. couldn't have been any easier. this was the easiest process from start to finish that we ever had. looked up on line, found your website, ordered the part and it arrived in a couple of days. So easy and your company was most efficient in having the part and in processing. Couldn't have been mored pleased.

With the help of your parts breakdown, illustration and videos it was real easy to replace motor.
Must take care with plastic cover
Thank you
Larry Bisson

removed the top shelve. Unscrewed the broken support rail and replaced it with the new one.Put the shelve back and I was done

I replaced the bulb using my hands to twist the bulb in the socket located at the top of the refrigerator.

I easily removed the shelf, cleaned it, removed one screw, adjusted a tab that was bent, then installed new side rail with the screw that was removed and put back the shelf and storage bin. Everything worked perfectly. I must have saved $100 by doing it myself.

Used a small screwdriver to disconnect the left side rail from and replaced with the new left side rail. Everything went smooth and from start to finish, replaced the piece in about 3 minutes. Works great now!

Most of my time was spent removing food items from the shelf that supported the rails. Once that was done, a quick removal of the screw, replace the left support rail and re-installing the screw. Done. I wish all of my repairs were so easy!

Emptied the shelf. Took out the shelf. Screwed in the one screw for the support rail. Put shelf back in. Put drawer back in. Works like a charm.

easy. took glass tray that held meat draw out. unscrewed old rail screw new one in. put glass try back in frig. put meat try back in.

The old one popped out, the new one popped in. As easy as that.

Discovered the coil was covered with 1/2 inch of ice because defrost cycle had not been working. Replacing the defrost timer and melting ice with hair dryer fixed problem. Hooray!

Turned off fridge circuit breaker
Removed all food from freezer and put in cooler.
Removed shelves from freezer
Removed ice maker
Removed 2 hex head screws
Tilted back evaporator cover and tried to unplug connection.
Found connection was iced over with a huge block of ice coming from water inlet to ice maker
Spent several hours trying to melt and chip away ice without damaging fridge.
Finally was able to break up ice with long flat head screwdriver and hammer.
Unplugged connector and was able to remove evaporator cover.
Cut wires near thermostat and removed
Stripped wire as needed and crimped new thermostat in place.
Used heat gun and lighter to melt heat shrink. This took a long time and required a lot more heat than expected.
Reconnected evaporator cover connection and reattached cover.
Reinstalled ice maker
Reinstalled shelves.
Put food back in
Turned circuit breaker back on.

After watching numerous YouTube videos I realized that my problem was either the timer or the thermostat. I purchased both for above $70 total and decided it was worth the gamble to self- repair it instead of buying a new refrigerator for $700 plus taxes and delivery charges. The videos were right on with excellent directions for replacing these 2 products. Only has one problem… the shrink wrap that came with the thermostat is very thick and will NOT shrink with a hairdryer. I hade to run to ACE Hardware to buy a heat gun and more shrink wrap