36348252891 Kenmore Refrigerator - Instructions

I stacked three 2x4's that were approximately as wide as the door in length. This required lifting the door about 1/4" but it also got the weight of the door off the cam so the bracket assembly that the cam was attached to could be removed. I drilled out the rivet that held the old cam in place and like previous DIY's had to use a small bolt and nut to secure the new cam in place. Reattached the bracket with the new cam and that was it. The only problem was that the head of the bolt I used was not flat enough to allow proper clearance for the door to swing freely without feeling some drag and the wife noticed that immediately. I told her to wait until the weekend and I would again remove the door and file down the head of the bolt to allow the required clearance. After a few days of use, the door itself ground enough material off the head of the bolt so that the door began to open and close properly. So now she's happy, I'm happy and the dog is happy.

disconnect the power to the unit. remove the retainer sctrews on the mounting bracket. remove fan motor from unit. using the rerquired tools remove the fan from the old motor and install on the new one. torque the nut until all slack is out then 1/4 turn. reinstall motor assy. and reconnect power. test the system .

This repair replaced two riser cams - one attached to the bottom fridge hinge and one attached to the bottom of the door. The two cams
mate together. So, don't just buy one cam, buy two.
1. Removed all contents off the inside of the door as well as the bins.
2. Unscrewed single screw holding plastic cover over top hinge.
3. Unscrewed 2 screws holding top hinge to the top of the door and removed the top hinge.
4. Pulled door up and off bottom hinge and layed
on floor.
5. Removed plastic grill on bottom of fridge.
6. Removed 2 screws holding bottom hinge in place.
7. Using a vice to hold the hinge, I used a hacksw to cut through the rivet holding the riser cam to the hinge plate.
8. Used a small bolt & nut to secure the new riser cam to the hinge plate.
9. Reattached hinge plate to the bottom of the fridge.
10. On bottom of the door remove two screws holding riser cam to door.
11. Position new riser cam in place and reattach to bottom of door.
NOTE: on my door, the metal SHIM that goes between the cam riser & door was also broken. I ordered the replacement SHIM but it turned out to be made of PAPER. So, I didn't bother putting it on. If the riser cam wears out again, I'll just replace it again.
12. Put door back on and secure the top hinge to the top of the fridge and you're done.

Since the cam riser was obviously broken I obtained a replacement.
It also broke. The door hinge cam needed to be replaced also.
To repair Remove the hinge cover using a #2 phillips driver. Than remove the Hinge using an 8mm socket. Turn the door upside down and, using an 8mm socket remoge the cam riser and the door hinge cam.
Replace in reverse order.
Be sure to inspect all parts and order all required.

I just slide the new one in place, using exsisting sliders. I had to remove the old grab handle from old pan and snap it into place on new pan.

I followed the directions of Steve on the installation video. He makes it easy to do the repair with his step by step description of the installation. I have repaired three different aging appliances with help of Steve and PartSelect's very helpful Customer Service.
I wish Steve a wonderful retirement and hope PartSelect can find someone as easy to follow for future videos. The videos are priceless for the repairs.

I layed several small 2x4 blocks on the floor, then raised the door up from the hinge, using the small pry bar. Then removed the the screws for the hinge. Removed the screws holding the door stop and removed the door cam. Then, I replaced the door closing cam. Replaced the hinge and screws. I Lowered the door on to the hinge and applied a little lubricant to the cam and job complete.

Remove contents of door , Remove top hinge cover - phillips screwdriver , remove top hinge screws ( 2 ) - socket wrench , lift door off lower hinge pin , lay door on edge , remove cam retention screw ( 1 ) - socket wrench , remove broken cam , install new cam , apply vasaline to cam and hinge pins , repeat above steps in reverse . Door now self closes .

First we removed the door. Then we had to hammer the old part off including the old rivot. We fould a screw that fit and put this piece on. We held the door in place and screwed the hinge on the main unit.

Did not do the repair because the unit arrived damaged. The packaging was in good condition. The plastic around the plug in shattered, and some of the plastic was inside the motor. Very good, and fast on adjusting the order.

First I took everything out of the fresh food door, then I removed the top hinge cover using a philips head screwdriver, and a nutdriver for the two screws holding the upper hinge. Lifted the door off the bottom pin, and placed it on the floor. Then took off the bottom hinge and used the Dremel tool to grind off the rivet holding the broken door cam on the bottom hinge. Used a nut and bolt to hold the new cam in place, and put the lower hinge back on. Then replaced the other cam on the bottom of the door itself, using the nutdriver. (Be sure to buy two cams, and have the bolt and nut to replace the rivet). Reinstalled the bottom hinge, put the door on, replaced the top hinge, and presto! Works great! Thanks to the others on this site for their stories - really helped make it an easy and quick repair!

Turned off water to ref , removed bottom kick plate , got a towel and disconnected the water line plastic fitting and un screwed the (2) tube clamps un screwed the coupling and ((carefully )) slid out the tube from the compression ferrels ! ( Be careful and do not break or distort them + remember exactly the order they are removed ! Slid the protector spring shroud from the plastic tube , took ogg the top hinge cover then remover the top hinge . Carefully lifted the door off feering the plastic tube through the bottom hinge with my foot ! Got the door off removed the bottom hinge + put the new on on, then removed the door cam which was broken on the bottom of the door , lifted the door up and carefully fed the water line through the new bottom hinge . Attached the top hinge and reassembled the rest same as I had dissambled it . Turned on water ( checked for leaks ) ! All working 100% a-ok ! This company is the best ! Ordered the part at 1 pm and had the part at 2 pm the following day many thanks : )

First I removed the top hinge of the refrigerator door and then lifted it off the bottom assembly. I had to turn the door on its side to work on the bottom where the broken part was located. I unscrewed the bottom assembly and replaced the broken part with the new door cam. Put it all back together and now the door closes but must be manually pushed to close. When the door was working properly it would shut automatically when released from any position. I think I need to install an additional part - maybe a shim? to make it close automatically. That will be another story.
This was a fairly simple jog to do but since I did not have the proper tools it did take me longer than usual to remove the bolts. I'm happy I did it myself and saved a big repair bill! Thanks to the people at PartSelect.com.

I was set to buy a new magnetic seal to hold the door closed, when I looked it up on PartSelect I saw the recommendation that the problem might be the door closing cam.. I check it with a mirror and sure enough the cam had broken and the door sagged about 1/4 inch. I then followed the instruction and removed the top hinge, lifted the door off and replaced the cam. I did need two and the one attached to the lower hinge had to be drilled out and a new screw and nut attached to hold the cam. It was simple to do, I would recommend selling the door closing cam be sold in pairs with a #10 1/2 inch long screw with lock nut.

After reading the stories here, I purchased one door closing cam. After getting into the problem area, I realized I needed 2 cam, so I put the door back together and ordered another cam. If you have this problem, buy 2 cams.