10664964400 Kenmore Refrigerator - Instructions

I just followed the directions on the video of my specific model. Make a note of where to locate that video of your model, as there are many other videos of other models that can have different parts located in different areas and it can be time consuming finding the exact video you want again.
Also note that you must make mental or written notes on exactly what direction any parts you remove are facing, this can save huge amounts of time when reassembling.
I was worried that I might need other parts, but decided to do one part replacement at a time since this unit is a spare and no urgency to get it back working again. I found that the evaporator fan was the only thing needed! The fridge works like new again!

First let me say that the instructional video on your website for this repair was very informative. My son and I watched that before we began the repair. We unplugged the unit first. After removing the back cover, he unplugged the old fan's electrical connection, and then proceeded to remove the fan and bracket from the unit. We then removed the old fan from the bracket, installed the new one and then he reinstalled the new fan and bracket back into the unit. He used the included electric adaptor cable to complete the electrical connection, plugged in the refrigerator briefly to confirm all was well (it was), then replaced the back cover and we were done.

In my case the defrost thermostat was not the problem. Not worth going through the hassle of checking the thermostat as I would have had to cut it out and test it in another freezer (while the food that was in the freezer was being stored elsewhere). I just ended up buying it and replacing it. So, like I said the defrost thermostat was NOT the issue. I ended up getting a drain tube heater strap, and have been keeping my eye on the fridge. It hasn't been long enough to say the strap fixed the problem, but all indications are pointing to that being the case.

I removed the flat panel inside freezer & fan blades not turning. I removed 2 1/4” screws, unplugged wires took fan motor out & put that fan blade on new fan motor. Plugged wires into new motor replaced 2 bolts, reinstalled flat panel plugged refrigerator in & reset temperature controls. The next day checked temperature and was all done.

Removed the cardboard baking on back. Unplugged the fan. Used 1/4 socket and removed the 3 nuts. Removed the fan. It is tight quarters. Take your time and the job will go fast.

****Make are you order Capacitor & Starter relay too (we ordered separtely so had to pay shipping twice)**** Super easy just open access panel on back near compressor and remove retention clip with fingers, remove & replace both capacitor & starter, put clip and access panel back on, plug in and allow 8 hours to cool! Works like new again! Hope it goes another 10 years

I just slipped the new drawer into place. So easy, even a woman can do it! ( I am female!)

use kitchen knife to pry out. replaced switch assemble and pressed back into place. Could not have done this with out help from previous customers. Thanks

PartsSelect diagrams at their website made it easy to find and order the right part at a reasonable price. I removed the lower glass shelf and frame that supports it. I removed broken track and slipped in the new track and snapped it in place with the orifice at the rear of the track over small peg in the back of the frame. If I had called a regular refrigerator repair man, i'll bet this job would have cost me at least 70 or 80 dollars,

The bent hinge caused a bad seal which let in air into the freezer, so there was a ton of frost build up. I ordered the parts, and they came in 2 days! I figured what tools I needed, got my wife to help hold things, and in 20 minutes it was like new.

Took out the old, cracked, crisper unit and removed the white trim piece on the handle so that we could re-use it on the new crisper unit (which, in spite of the $90+ price tag did not come with new trim). The whole thing took 3 minutes to do.

Order the part and just slide the pan in.

I'm so glad you asked! You sent a SUBSTITUTED part which came nowhere near fitting the refrigerator. You have, so far, ignored three emails in which I requested a refund for the part as well as the shipping both ways. Since you sent something I didn't order, and it didn't do the job, that seems only fair. Evidently you guys don't agree. I don't have any problem with the fact that you probably sent something you THOUGHT would work - my problem is that you seem to feel that it's my mistake, so shipping costs ought to be on me. I will continue trying to get this issue resolved, but I really hope you do print this on your website. I'm not certain why you have a customer service address when no customer service exists. I am very disappointed with this whole transaction.

The first part I changed was the defrost timer but it did
not solve the problem, I replaced the bi-metal defrost sensor
and I have the same problem.

I can defrost by turning the clock manually and heater works.



























problem.

I just popped out the old switch with a flat head screwdriver. Removed the connections and then installed new switch by reversing steps. Popped in back in and the light went on.