MSG20GWSBWH General Electric Refrigerator - Instructions

Removed the door and loosened the bottom bracket and scraped the old cam off. Mounted new cam and tightned the bracket. Replaced door and it was a total sucess.

The same as the vidio, very easy. Thank you

Pulled the outter cover off, removed the electronic board, replaced the flapper and put it back together again.

Removed the top cover using a Phillips screw driver to access the top 2 screws holding the bracket. Once the bracket was removed, lifted the door off the bottom hinge. Replaced the door closing cam, replaced shims and screws. Placed the door back on the bottom hinge, inserted the top bracket and secured.
This was the ultimate resolution to the problem. The problem I encountered was getting all of the correct parts. It took me 3 tries to finally identify and receive the parts needed to make the repairs. Using Part Select made it easy because they had the parts I needed. My 3 tries were partly my error and does not reflect on Part Select. I would recommend others use Part Select when choosing their replacement parts.

Buy ( 2 ) cams !!!! removed hinge cover and hinge on top of the door, ( 2 screws )...lift door off of the bottom hinge and lay door on the floor, remove broken cam on bottom of door with nut driver, ( 2 screws ) , install new cam..... remove the bottom hinge off of the front of the refrigerator with nut driver, (2 screws ).... saw rivit off and remove old cam, install new cam and secure with new bolt and nut,... reinstall hinge back on bottom front of refigerator.....replace door back onto the bottom hinge.....install top hinge back onto the top of the door....replace hinge cover......done !

Pay close attention to how you disassemble everything. You might even want to take a picture. I taped all the screws right where I unscrewed them, to make sure they were replaced in the right section. Also use the picture diagram that on the computer.

Followed step-by-step instructions in previous post. Note that there are TWO approaches, both of which work.

Option 1) Order TWO cams (PS297995), drill out the rivet holding the frame's cam, and replace it with a nut and bolt. (See post on 07/19/09.)

Option 2) Order the entire hinge assembly (PS290199), which includes the door's cam and an assembled frame hinge and cam. (See post on 10/29/08.)

We opted for Option 1 which was pretty easy. Option 2 would be even easier and take less time but costs about $9 more.

Thanks to previous posters for excellent instructions!

remove the 'pop-out " frame around the door recess, you pry the flexable seal from around the ice despenser, have someone hold the unit with the wiring, remove the one screw that holds the door recess, and replace the new one. reverse the procedure. remember to unplug thr frig. first

I removed the broken shelf that I had duct-taped in place until the replacement arrived. I simply slipped the four little notches (2 on each side of the shelf) into their appropriate slots and--voila!--my new shelf was installed!

We taped the door with 3 pieces of duct tape, then put boards under it. Used socket set to remove cam and then cut off rivet so we could just use a screw to keep in place. . . Just for your information, I ordered 2 cams, and was glad I did as I need 2 to make the repair. . . Didn't read about this online or on order recommendation. The cams go 1 up and 1 down thanks for the installation repair stories, it inspired us to "do it ourselves " and we saved about $75 to $100. 00

The disassembly and reassembly was straightforward but the parts diagram was very helpful to help you get it back together. Make sure you get the convexity of the clip that retains the clear plastic barrel to the auger pointing in the right direction. The metal plate that that comes out with the assembly seems to rust as fast as the auger, so you should just order that when you order the auger. I did not replace the plate so I cleaned it and painted it with epoxy paint before I reassembled.

there was rust inbedded in the ice cube. replaced the front plate in the ice maker bin. If you can't remember what parts you remover, take pictures of the replacement

remove ice bucket and replace broken augar

I followed the video instructions (very helpful) and used others comments for removing the control panel. For the latter I used a small allen wrench to carefully wedge the bottom two indents (look from below panel edge) slightly up and forward to release the panel. Next, after removing the four screws, the assembly (housing shield) removed fairly easily. I then had full access to the flapper and removed this carefully with the pliers so as not to damage the piece it was attached to (Dispenser Door Recess Crank?). The rubber outer flange on the otherwise plastic flapper was very irregular for approx. 1/4 of the circumference and thus did not seal. So far it's been one week and no more frost build up or frozen water dispenser line.

I followed the video instructions. They were clear and consise. I removed the trim ring and controls. Them removed the housing and flapper. I did notice a small burr in the plastic chute and foam insulation. I trimmed this off with a utility in hopes this burr caused the flapper to warp. This is the 2nd time the flapper has been replaced in 1.5 yrs. The repair was really easy thanks to the video.