GSHS9NGYBCSS General Electric Refrigerator - Instructions

The water dispenser was not working, but when I pressed the lever I could hear it attempt to disperse water. But when looking inside I could see that when I pressed the lever it was spewing water from the tank. I was not certain why it was not dispersing water, but I knew I had to replace the leaking tank. I found several YouTube videos that described in detail how to replace the tank (and I highly recommend doing that). The removal and replacement was very straight-forward and that part took only about 30 minutes. But the time-consuming part was cleaning behind the refrigerator and cleaning the inside as well (since I already had most of the shelves out). Then once I got it all back together I tested the water dispenser and still nothing. So I disconnected the line coming out of the tank going up into the door and then tried again. This time water was coming out of the line. So at that point I was fairly confident that the problem was a frozen line somewhere in the door. After leaving it unplugged for a while and also heating the door with a hair dryer, I connected the line again and got water dispensed.

Watched YouTube video

This was a great opportunity to clean the bottom 3 shelves. I unplugged the frig.,disconnected both water lines, unscrewed water tank, pulled water lines out, put new tank in and pushed new water lines in and connected them, and plugged frig. back in. I grabbed my glass to get a drink and feeling proud but no water. I thought about this for a while and came to the conclusion that the freezer was set to 9 and the water had frozen in the value in the door. I dropped the temp. in the freezer from 9 to 3 and after about 2 days the water worked just fine. I emptied the ice because it was clumped into one big piece. I heard the ice maker going to town all day long. I called for ice later and the motor that dispenses the ice was humming and no ice was dropping. I thought about it and could not come up with the answer so I called tech. at GE and he was no help. So I solved one problem and now I have another that I don't have an answer to. My last attempt is to remove the motor housing to see if gears are jammed or something else.

I took the ice drawer out and turned it upside down. Then removed two philips screws holding the drawer front on. Then with a small straight edge screwdriver pry out the sides to release the locking tabs and remove the auger and crusher assembly. Then on the end of the auger remove the e-clip, slide the auger out and remove the broken part of the crusher dispenser and replace with new. Easier than it sounds. Parts Select was great to deal with. Had my parts in two days.

Followed the video showing how it was done. Took me longer to go to the basement and shut the water off and on, than it did to replace the valve

Looked it up on You Tube and basically followed the very simple instructions. Two minor differences: 1) I took the old gasket off while the door was still attached to the fridge. And 2) because it was a side-by-side freezer/ fresh food, I didn't have to take off the freezer door at all and the fresh food door was only attached at the top with 2 screws covered by a hinge cap. So I undid the screws and lifted it off the lower pin. We put the door on a table handle down and slightly off the table edge. Inserting the v-shaped rubber part of the gasket into the groove was easy- pinching it together with my fingers with a little hammer tap at the corners. Reinstalled the door and voila. 27 minutes!
Most of my DIY projects take twice as long as expected. Much time is spent taking off the old part then not as easy as expected to replace the new part. This was a breeze!

The three bulbs would then remain on, so I loosened them to keep them off. I didn't know that the cooling system also would stop when the door was open, so for two days only the side freezer was operational. When I discovered that, I hot glued the switch button off, while I searched for a replacement part. The replacement part was an exact duplicate. A simple prying out of the old switch - using a screwdriver, and the reconnection of the two wires connectors to the new part, and clicking back in place ... done. Seriously, it took two minutes.

I think there were 3 philip screws to remove, take off the existing glide and replace with the new part. A very simple repair and saved about 175.00 if called in a professional, Thanks Part Select

The repair did not go exactly the way it was described in the YouTube video, but basically it was similar. After unplugging the power cord, emptying the freezer, removing the shelves and the ice reservoir, I removed the ice maker assembly by unscrewing a Philips head screw and unplugging the power connector. The connector had little retaining tabs on each side that I pried open with a straight blade screwdriver. Then the ice maker lifted right out. Next I removed one screw holding the auger motor assembly, unplugged the power connector, and lifted out the assembly. This where things got difficult. After flailing around a bit, I removed the panel on the back wall of the freezer below the evaporator fan assembly, exposing the evaporator coil. I saw that the fan assembly was attached with two screws at the top and two screws at the bottom. The top screws were easily removed, but when I removed the bottom screws, which were situated in very tight quarters, I DROPPED BOTH SCREWS DOWN BEHIND THE EVAPORATOR COIL. Be prepared with a magnetic nutdriver so this doesn't happen to you. I could not retrieve the lost screws, but fortunately it appears that the top screws hold the assembly securely enough. The assembly was loose, but it was still attached by a power cord that I could not disconnect. I removed the tracks on the side walls for the ice bucket, and then I could maneuver the fan motor assembly just enough that I could reach over the top of it, grab and pull off the old fan blade, and slide the new fan blade onto the shaft. Reassembly was straightforward, replacing each part (except two lost screws) in reverse order to disassembly. After getting everything put back in and plugging in the power cord, I was amazed at how quiet it ran.

The problem was both the valve and a frozen slug of water in the supply line located inside the door. After replacing the valve, I turned the freezer to a setting of 1 and in about 30 hours, water flowed out the tap.

Freezer section defroster heater was inoperative.
turned off the refrigerator by turning the right knob in top rear refrigerator to 0.

Used hose on a vacuum sweeper blower side to feed warm air into the bottom rear section. Removed the top plastic panel behind the ice maker to allow air flow to exit through the fan to defrost the freezer coils.

Placed a flat oven pan into the area beside the vacuum hose and sponged up the melted frost water. After 30 minutes, water ceased to drain.

Removed freezer shelves, and 5 screws on rear freezer wall. It took about 2 minutes to remove the heater & braw assembly at the bottom of the coils. 2 screws have to be removed and wires just clip off and back on again. Replaced the 2 screws.

Replace rear coil wall cover and turn on the refrigerator to 5 to 7 and replace cover and shelves.

Unplugged ref.,turnned water off at wall and drained, removed back cover on lower part of ref. then removed screw holding water valve,unplugged both wires from unit,pulled the 3 water lines off,1 I had to cut, would not release,got new water valve,push 3 water lines in place,attached the 2 wires in place and screwed unit back on ref.and replaced back cover on ref. Then I got a hair dryer and thawed all ice that had built up behind and under ice maker in freezer,cleaned that mess up,turned water back on plugged in ref. All good ,repaired problem,old water valve was bad.

I went to the internet and found parts select web site. Saw all of the possible fixes for my problem and read all of the other repair stories. My story actually became a journey that is still continuing. I first changed the water filter, but still no water at the dispenser. I next disconnected the coupling at the bottom of the freezer door that carries water to the dispenser and when the dispenser was depressed, water flowed at the coupling, but not at the dispenser. After reconnecting the coupling, I turned the freezer setting to 1 for 4-5 days, but still no water at the dispenser (possibly the line was frozen, but we had recently been away for a week and the water dispenser still supplied water at a freezer setting of 4). Now I am at the point of the journey into replacing parts one at a time to get water. First I ordered the dual water valve for the ice maker and water dispenser. I replaced this valve with instructions from Parts Select and still no water at dispenser. Next I ordered and replaced the switch at the dispenser lever and still no water. Next was the solenoid attached to the ice door, ordered, replaced and still no water at dispenser. I am now at the final part in this repair and that is the $132 circuit board. So I will be ordering this part soon and hopefully that will fix the issue.

ordered replacement part with the understanding that tubing to the water valve could be easily removed. The tubes were carefully removed with some difficulty, and when the new tubes were inserted one leaked. The tube seat was not snug. Therefore a new water valve was purchased. The installation was successful within about 20 minutes. If I were to do the job again, both the water resevoir and valve would be ordered together.

Shut water behind the refrigerator, unplugged the unit. Unscrewed the back tin panel and simply unscrewed the brace scew for the Double Outlet Water Valve. Disconnected the hoss - inspected the hosed for wear. Next detached the hoses and power source to the unit... reconnected both hoses & power source, plug the refrigator back in and inspected for any water leaks. Simple!