MSG20GWXDWW General Electric Refrigerator - Instructions

Replace the flapper and this solved it. The video provided was excellent and allowed me to do this repair myself.

The video to replace the flapper looks easy, howerer the first step is to remove thestic cover of the icemaker. In my refrigerator model (as oposed to teh one shown n teh video) teh coved if firmly attached and goes under the refrigerator external plate so I was never abel to take it oot (so step 1 failed).
I was able to replace the flapper TROUGH the whole whre te ice comes from! this took lots of patients and someone with small hands!

1. Use skewer to press plastic tabs under control panel, 2. Remove control panel and unplug solenoid, 3. Unscrew dispenser assembly and solenoid screws, 4. Press in tabs on lamp and remove assembly - unplug, 5. Replace lamp assembly, 6. Replace solenoid assembly and fasten screws, 7. Replace flapper. 8. Replace other parts in reverse order.

After removing the panels, and numerous screws, i was able to remove the part from the door. Using a ladder next to the door to support the part, I was able to peel off the heater wiring on the back of the part, and disconnect the wiring to allow for replacement of the parts. Just take your time, as things will come apart, but having support for the parts frees up both hands to do the wiring removals and eventual replacement. I estimated about an hour and a half to do the replacement.

First, I had to remove the face plate where the ice and water was dispensed remove 4 screws holding the electrical circuits, disconnect circuits ,remove 2 screws holding soleniod and one screw holdin crank assembly. repace parts and screws.

I used a block of wood to hold up the door. Then unbolted the lower hinge from the fridge. That is when I found out that it was fine and it was the upper half of the hinge that was broken (worn).
So I unbolted the upper hinge (mounted on the bottom of door) It uses the same part. So I installed the part on the upper half of the hinge.

I wish somebody would have told me that you need 2 of these for each hinge. The bottom one was in good shape, lucky for me.

There was what seemed to be a half chewed up washer under the refig. door. The door wasn't closing all the way. DING!! Something was wrong!!

I looked up your schematic for the refrig door and decided what piece might have broken. It was a good guess and the part showed up a few days later.

I wedged up the refrig door to take the tension off the lower bracket. Then, just took off the bracket and replaced the broken door closing cam.

Replaced dispenser flapper

Thanks to the stories on PartSelect my wife and I knew what to expect. The biggest hassle was sawing off the rivet that's on the hinge on the refrigerator (my wife volunteered for that job). When we got everything back together the door worked a lot better, but still wouldn't close without a little push. In frustration and running out of time, we put the stuff back inside the refrigerator door and that did the trick! The weight was enough to allow the door to close on its own.

completely removed door, then replaced worn-out cam on bottom of door-simple enough; then removed hinge from bottom of refrigerator; removing old cam required drilling out the rivet that fastened cam to hinge; secured new cam to hinge with small machine screw and nut. This procedure is relatively easy but does require minor mechanical ability and having a small drill and bit set. However, replacing the two cams totally fixed the problem.

Followed previous poster's steps. Replacement of door closing cams took 35 minutes. Make sure you buy 2 cams for each door.

Removed screws holding top door hinge. Lifted the door off bottom hinge. Unscrewed cam from bottom of door. Drilled out rivet holding the second cam in the bottom hinge. Replaced both cams using a flat headed bolt to hold the bottom cam. Dropped door into bottom hinge and replaced top hinge screws. Job done.

Make sure you buy two cams and have a bolt to replace the bottom rivet.

Not a difficult job as long as you have a drill !!!

I took the top over off the pivet bracket and used a nut driver to remove the screws on the pivet. Lifted the door off and put on some saw horsess. I revoved the pieces of the old cam on the door by taking out the screw and put the new cam back.
I then drilled out the rivet on the bracket on the door and removed the broken cam. replaced it with the new one and used a screw and nut to replace the rivet. Put the door back and works great now.

The old plastic door closer cam on bottom of the the door had broken. What was left of it was held on by a hex head screw. There was also a fiber spacer under the cam that was broken. I made a new one out of a piece of aluminum, but cardboard probably would have worked.

Forgot to mention you have to take the door off first--loosen the two screws on the top hinge and lift the door out of the bottom hinge.

I found the self-closing sometimes won't work well until there is some weight in the door.

I Supported the door with wood blocks. Then used a socket wrench to remove both parts of the lower hinge. I had purchased 2 of these plastic closers as recommended. One of them must be cut off with a Dremel Tool or small grinder. A small bolt and nut replaces the rivet that was cut off. Reinstall it just as it was removed. Job complete.
Parts were delivered on time, web site instructions were excellent. I highly recommend PartSelect.com