MSG20GWZBWW General Electric Refrigerator - Instructions

Why don't they just tell you that you have to buy 2 cams. I have now replaced the cams on both doors. The other door broke about 4 years ago. Fortunately the first time I read the user commetns or I would've bought just one. It is a quick easy fix. The longest step is drilling out and replacing the rivet. Everything else is done with a nut driver.

Removed refrigerator door and replaced bottom door pivot with the included mating cam and the door closing cam on the bottom of the door.

I didn't know that there were two mating cams and only ordered the door closing cam which I read online was the problem. It was the number one part on the part select list. The number two part was a kit including the door closing cam and the pivot with mating cam attached. It would have been helpful if there had been some notes that said check condition of both cams before ordering the part. So I have a spare door closing cam and paid an extra $19 including $8 shipping which negated a return.

The repair is easy - getting the right parts the first time is the trick.

Replaced the old cams with new ones, door works perfect now.

i'm glad I read this forum before ordering the part because you need two of the door cams. They're sandwiched together on the lower hinge.

I removed the top door hinge, lifted the door off from the lower hinge and layed it on the counter.

I then removed the lower hinge using a nut driver.
I had to grind the rivot head off that holds the door cam onto the hinge and use a nut & bolt to replace
the rivot.

1. I removed the top door hinge.
2. I removed the door and laid it flat.
3. I replaced the cam attached to the bottom of the door. This was very easy.
4. I removed the bottom door hinge and had to remove the brad that held the second cam. This went well as I was able to saw it with a hacksaw.
5. Replaced the second cam with a bolt and nut.
6. Replaced the door and top hinge.
7. Remember to order two cams when you do this repair.

I removed two screws at the top of the door, lifted the door off. I got lucky: the broken cam was the one on the door (easy to remove), not the one on the body of the refrigerator (tough to remove).
There is a shim which was also broken - no way to know that ahead of time. I bent a 5/8" lock washer flat and it served acceptably as a shim.
It would be helpful if PartSelect.com could include with its listing of the cam, the fact that (1) the shim will probably be needed, and (2) there's a very good chance that you'll need TWO of the cams as well.

removed top plate and raised the door off. I removed the L bracket from the fridge then noticed the part was rivited onto the L bracket. I cut the rivit and replaced the cam and used a small bolt and nut to sdecure it. Replaced the L bracket, the door, and the upper support. Only problem was the surprise rivit

I first removed all of the door contents. I then removed the door from its mountings by removing two screws at the bottom bracket. With the door lying on the floor I then removed the two screws holding the door cam assembly in place. I inserted the new door cam, then reversed the process replacing the four screws.

Thought I would only need one when I looked at the picture of the parts. Decided to order two just in case and after taking it apart both were broken. Needed two.
Took the top door bracket off and lifted the door off of the bottom bracket. Re-assembled cams, put a little white grease on all moving parts, placed the door into bottom bracket and installed top bracket. Adjusted top bracket to make door line up with edge of refrigerator and all is well.

1. Unplug the fridge
2. Removed the outer facing of the dispenser outside the freezer door. This is fairly easy, better with a tool (plastic scraper) that won't mar the finish.
3. Removed the plastic plate with labels -- water, ice, etc. This is done by sliding a small jewelers screwdriver into the slots on the left, middle and right in back of the plate. These are difficult to see without a flashlight.
4. Removed the four screws in the panel behind this plate.
5. Unpluged the large cable on the left side after the panel is freed.
5. Removed the rubber "dispenser" button. this just pulls off.
6. Remove the panel
7. Lift flapper up and remove. Clips hold this in.
8. Put new flapper in place.
9. Use reverse order to put back together.
Piece of cake. Ice maker no longer frosts up.!!!!

Remove screw at hinge cover, top of door.
Remove two screw/nuts at hinge and remove hinge while holding door in place.
Lift door off of lower hinge
remove two nut/screws at bottom of door and replace closing cam. Be sure the pivot pin hole in the cam is lined up with the hole in door.

Next drill out rivet holding cam to lower hinge on the refer. Install cam with a pan head screw and nut (to replace rivet). It will help if you remove the plastic grille cover at the bottom of the frige.

Set door back on the lower pin and shut so the the magnetic strip holds the door in place. Re-install the upper hinge loosely. Adjust the door for an even gap and tighten the screw/nuts. Re-install the cover.

A very easy fix.

First of all, It was Christmas and no extra money to pay a repairman.
i got on the computer and started looking for a parts breakdown for an older GE side by side.
I finally found it and located the part I thought we needed.
I looked at several parts dealers and yours had the best price.
anyway it arrived in just 2 days. My son helped me remove the door and we put the new part on and I just saved the cost of a service call.

Thank You

Door needed to be supported before hinge assembly was removed. After replacing broken cam doors aligned and doors closing properly.

Removed the door and loosened the bottom bracket and scraped the old cam off. Mounted new cam and tightned the bracket. Replaced door and it was a total sucess.

First called GE parts and they sent me the wrong one. PartsSelect sent me the correct part the FIRST time and was very helpful.