MSG20GWXAWW General Electric Refrigerator - Instructions

Turn off power
Remove operator faceplate by pullling out on outer lower corners
Disconnect wire connectors from circuit board
Remove four screws from dispenser and pull out dispenser assy
Replcae Door ASsembly
Put everything back in place
Power up
Job Done

Replaced dispenser flapper

First, I had to remove the face plate where the ice and water was dispensed remove 4 screws holding the electrical circuits, disconnect circuits ,remove 2 screws holding soleniod and one screw holdin crank assembly. repace parts and screws.

I used a block of wood to hold up the door. Then unbolted the lower hinge from the fridge. That is when I found out that it was fine and it was the upper half of the hinge that was broken (worn).
So I unbolted the upper hinge (mounted on the bottom of door) It uses the same part. So I installed the part on the upper half of the hinge.

I wish somebody would have told me that you need 2 of these for each hinge. The bottom one was in good shape, lucky for me.

There was what seemed to be a half chewed up washer under the refig. door. The door wasn't closing all the way. DING!! Something was wrong!!

I looked up your schematic for the refrig door and decided what piece might have broken. It was a good guess and the part showed up a few days later.

I wedged up the refrig door to take the tension off the lower bracket. Then, just took off the bracket and replaced the broken door closing cam.

After removing the panels, and numerous screws, i was able to remove the part from the door. Using a ladder next to the door to support the part, I was able to peel off the heater wiring on the back of the part, and disconnect the wiring to allow for replacement of the parts. Just take your time, as things will come apart, but having support for the parts frees up both hands to do the wiring removals and eventual replacement. I estimated about an hour and a half to do the replacement.

Thanks to the stories on PartSelect my wife and I knew what to expect. The biggest hassle was sawing off the rivet that's on the hinge on the refrigerator (my wife volunteered for that job). When we got everything back together the door worked a lot better, but still wouldn't close without a little push. In frustration and running out of time, we put the stuff back inside the refrigerator door and that did the trick! The weight was enough to allow the door to close on its own.

Removed ice dispenser trim from bottom-up and then removed control panel by gently pulling up from the bottom. Removed four screws holding dispenser chute and then two screws holing flapper assembly. Replaced gnarly old flapper with a new one and put all removed pieces back together.

1. I removed the top door hinge.
2. I removed the door and laid it flat.
3. I replaced the cam attached to the bottom of the door. This was very easy.
4. I removed the bottom door hinge and had to remove the brad that held the second cam. This went well as I was able to saw it with a hacksaw.
5. Replaced the second cam with a bolt and nut.
6. Replaced the door and top hinge.
7. Remember to order two cams when you do this repair.

I first removed all of the door contents. I then removed the door from its mountings by removing two screws at the bottom bracket. With the door lying on the floor I then removed the two screws holding the door cam assembly in place. I inserted the new door cam, then reversed the process replacing the four screws.

Removed screws holding top door hinge. Lifted the door off bottom hinge. Unscrewed cam from bottom of door. Drilled out rivet holding the second cam in the bottom hinge. Replaced both cams using a flat headed bolt to hold the bottom cam. Dropped door into bottom hinge and replaced top hinge screws. Job done.

Make sure you buy two cams and have a bolt to replace the bottom rivet.

Not a difficult job as long as you have a drill !!!

1. Unplug the fridge
2. Removed the outer facing of the dispenser outside the freezer door. This is fairly easy, better with a tool (plastic scraper) that won't mar the finish.
3. Removed the plastic plate with labels -- water, ice, etc. This is done by sliding a small jewelers screwdriver into the slots on the left, middle and right in back of the plate. These are difficult to see without a flashlight.
4. Removed the four screws in the panel behind this plate.
5. Unpluged the large cable on the left side after the panel is freed.
5. Removed the rubber "dispenser" button. this just pulls off.
6. Remove the panel
7. Lift flapper up and remove. Clips hold this in.
8. Put new flapper in place.
9. Use reverse order to put back together.
Piece of cake. Ice maker no longer frosts up.!!!!

Remove screw at hinge cover, top of door.
Remove two screw/nuts at hinge and remove hinge while holding door in place.
Lift door off of lower hinge
remove two nut/screws at bottom of door and replace closing cam. Be sure the pivot pin hole in the cam is lined up with the hole in door.

Next drill out rivet holding cam to lower hinge on the refer. Install cam with a pan head screw and nut (to replace rivet). It will help if you remove the plastic grille cover at the bottom of the frige.

Set door back on the lower pin and shut so the the magnetic strip holds the door in place. Re-install the upper hinge loosely. Adjust the door for an even gap and tighten the screw/nuts. Re-install the cover.

A very easy fix.

First of all, It was Christmas and no extra money to pay a repairman.
i got on the computer and started looking for a parts breakdown for an older GE side by side.
I finally found it and located the part I thought we needed.
I looked at several parts dealers and yours had the best price.
anyway it arrived in just 2 days. My son helped me remove the door and we put the new part on and I just saved the cost of a service call.

Thank You

Door needed to be supported before hinge assembly was removed. After replacing broken cam doors aligned and doors closing properly.