MSZ20BWZBWW General Electric Refrigerator - Instructions

Followed step-by-step instructions in previous post. Note that there are TWO approaches, both of which work.

Option 1) Order TWO cams (PS297995), drill out the rivet holding the frame's cam, and replace it with a nut and bolt. (See post on 07/19/09.)

Option 2) Order the entire hinge assembly (PS290199), which includes the door's cam and an assembled frame hinge and cam. (See post on 10/29/08.)

We opted for Option 1 which was pretty easy. Option 2 would be even easier and take less time but costs about $9 more.

Thanks to previous posters for excellent instructions!

I was amazed the part arrived the next day the installation was simple.

Buy ( 2 ) cams !!!! removed hinge cover and hinge on top of the door, ( 2 screws )...lift door off of the bottom hinge and lay door on the floor, remove broken cam on bottom of door with nut driver, ( 2 screws ) , install new cam..... remove the bottom hinge off of the front of the refrigerator with nut driver, (2 screws ).... saw rivit off and remove old cam, install new cam and secure with new bolt and nut,... reinstall hinge back on bottom front of refigerator.....replace door back onto the bottom hinge.....install top hinge back onto the top of the door....replace hinge cover......done !

We taped the door with 3 pieces of duct tape, then put boards under it. Used socket set to remove cam and then cut off rivet so we could just use a screw to keep in place. . . Just for your information, I ordered 2 cams, and was glad I did as I need 2 to make the repair. . . Didn't read about this online or on order recommendation. The cams go 1 up and 1 down thanks for the installation repair stories, it inspired us to "do it ourselves " and we saved about $75 to $100. 00

remove the 'pop-out " frame around the door recess, you pry the flexable seal from around the ice despenser, have someone hold the unit with the wiring, remove the one screw that holds the door recess, and replace the new one. reverse the procedure. remember to unplug thr frig. first

Easy to take apart just keep track of all your screws and parts most inportant of all are the 3 claw like and spacers that are inside the clear round part at the end of the ice bucket these pieces only turn in one direction if you put them on backwards or in the wrong order you will tear up your ice bucket so pay close attention when taking it apart and reassembling it. One think that might be helpful is to take some pictures of the ice bucket before disassembly something i wish i had done prior to taking it apart. Some people download instructions off the internet but i felt like i could do it with out help well good luck

Snapped off the plastic plate covering the dispenser. Removed the four screws holding the mechanism in place. Remove the electrical connections. Pull the mechanism out and up carefully pulling the dispenser pad out with all the mechanism in place. Look at the mechanism before removing any parts to get a mental image so that reassembly will be easy. Remove any electrical switch or circuit boards and remove old parts before submerging the mechanism in hot soapy water for clean-up. The Clean-up will take longer than the disassemble and reassembling. After completion the dispenser works as it should.

I followed the video instructions (very helpful) and used others comments for removing the control panel. For the latter I used a small allen wrench to carefully wedge the bottom two indents (look from below panel edge) slightly up and forward to release the panel. Next, after removing the four screws, the assembly (housing shield) removed fairly easily. I then had full access to the flapper and removed this carefully with the pliers so as not to damage the piece it was attached to (Dispenser Door Recess Crank?). The rubber outer flange on the otherwise plastic flapper was very irregular for approx. 1/4 of the circumference and thus did not seal. So far it's been one week and no more frost build up or frozen water dispenser line.

Replaced flapper, which was in surprisingly good condition. Major part of repair was removing a lot of mold incurred from long term seepage of room air into the ice channel. In the process of the repair, I discovered that the solenoid to the right of the flapper was hanging up badly. I removed it and cleaned both the plunger and the interior cone of the solenoid with alcohol. This removed quite a bit of rust and some mold. Reinstalled solenoid, replaced flapper and it works just fine. May need to replace solenoid if problem recurs. Certainly worth $37.00!

Took the paper clip, pressed in through the holes on the bottom of the ice dispenser panel. Removed the four screws. Loosened the panel and removed the wires. replaced the flapper door. Then reversed the process. Your video was VERY helpful except for the paper clip. Had to get that off another web site.

Watched the video from your site and followed instructions, extremely easy after that.

Took the hinge of the top and lifted door of the bottom. Replaced cams and reinstalled

I watched the video on the webpage and did as he did. it was quick and easy. didn't realize the importance of this little part until it broke

Ther was a video on how to repalce this part on your web site. Describing what tools were needed saved me running back and forth to my tool box. I followed the directions given in the video and repair was completed in 1/2 hour. That included meremoving then cleaning and replacing the sheves in the door. And by the way, the part was shipped the same day I ordered it and arrived on my doorstep noon the following day.

I followed the video instructions. They were clear and consise. I removed the trim ring and controls. Them removed the housing and flapper. I did notice a small burr in the plastic chute and foam insulation. I trimmed this off with a utility in hopes this burr caused the flapper to warp. This is the 2nd time the flapper has been replaced in 1.5 yrs. The repair was really easy thanks to the video.