GSS20DBPCCC General Electric Refrigerator - Instructions

The repair did not go exactly the way it was described in the YouTube video, but basically it was similar. After unplugging the power cord, emptying the freezer, removing the shelves and the ice reservoir, I removed the ice maker assembly by unscrewing a Philips head screw and unplugging the power connector. The connector had little retaining tabs on each side that I pried open with a straight blade screwdriver. Then the ice maker lifted right out. Next I removed one screw holding the auger motor assembly, unplugged the power connector, and lifted out the assembly. This where things got difficult. After flailing around a bit, I removed the panel on the back wall of the freezer below the evaporator fan assembly, exposing the evaporator coil. I saw that the fan assembly was attached with two screws at the top and two screws at the bottom. The top screws were easily removed, but when I removed the bottom screws, which were situated in very tight quarters, I DROPPED BOTH SCREWS DOWN BEHIND THE EVAPORATOR COIL. Be prepared with a magnetic nutdriver so this doesn't happen to you. I could not retrieve the lost screws, but fortunately it appears that the top screws hold the assembly securely enough. The assembly was loose, but it was still attached by a power cord that I could not disconnect. I removed the tracks on the side walls for the ice bucket, and then I could maneuver the fan motor assembly just enough that I could reach over the top of it, grab and pull off the old fan blade, and slide the new fan blade onto the shaft. Reassembly was straightforward, replacing each part (except two lost screws) in reverse order to disassembly. After getting everything put back in and plugging in the power cord, I was amazed at how quiet it ran.

Got the part from you and I might add it came in about 3 days maybe 2 (wow).Got on the internet on how to utube and the sight had a video on how to that was awesome. So with you clear intruction on the part number and speedy service the whinng noise is a thing of the past.

Removed the back cover over the control board, and made sure that the board was the same. It didn't look exactly the same, but figured that it was the same, just updated. Took out the board, moved the wires to the new board and reinstalled. Plugged it in and it came on, so I reinstalled the cover. Seems to be working to this day.

removed 2 - 1/4" screws and 2 phillip screws to take off the evap cover, then 2 phillip srews to take out the defrost heater assembly, replaced and put everything back together. no problem.
I GOT THE PART SO FAST THAT I WAS SURPRISED TO SEE IT THERE!

Great Service! Received the part the NEXT DAY!

We originally called a service technician. He came the next day and said the mother board was no good. He order a new one and replaced it a week later. Total part & labor cost: $185.00 (Remember we're without a working refrigerator the whole time the part is on order)
Two days later the freezer is doing the same thing. We call the tech again and he seems confused and says it could be the heating element, he'll order one at no charge and replace it for us free. He never comes back with the part and does not answer our 2 dozen phone calls. I checked the element myself and saw that the tube had been scorched, like a burnt out light bulb. Searched for parts on internet and found this great site. "Partselect.com"
REPAIR:
Refrigerator had been unplugged for a few days to defrost ice build up in freezer. First, I removed the shelves from freezer compartment, removed the back panel and removed screws holding heater element in place, I unplugged the two electrical leads and plugged in new part. AS EASY AS THAT !!!!! I reinstalled the screws to hold the element, installed the back panel and replaced the freezer shelves. I plugged the refrigerator back in and within hours the freezer started making ice again. It's been about 3 weeks and we have not had a problem since.
Fantastic Service and instructions and Inexpensive !!!! I will use this site again, if needed, and will recommemd to anyone who needs parts.

Unplugged unit.. Removed control board cover.. Removed all plugs from control board then removed board its self.. Replaced in reverse order.. Unit is working as new..

I ordered two switches, replaced both with a knife in 10 minutes. Interior light works, thanks.

Turned the power of to the fridge took the food out of the freezer put in the fridge took out all the shelves and took off the panel to get to the coils. I used a hair dryer and a shop vac to defrost the coils used the shop vac to suck up the water as the ice melted also put some paper towel in the drip tube so the water would not go to the drip pan. Took off old defrost heater which was a single heater the new on was a double heater fished out the blue wire from the left side of compartment and ran it down the right side plugged both wires into the heater mounted it into place and put everything back. Turned on fridge and it has been working fine ever since. Thanks for the last person that did this I read his review and it really was that easy
Thanks Jerry

I watched the video provided by PartSelect twice, then proceeded with the removal and installation. It took me 40 minutes from start to finish. Piece of Cake. Everything works fine now.

I bought the GE Refrigerator about 4 years ago for about $1500. The defrost Heater failed about one year ago. Then I called local repair guy, he replaced the Defrost Heater and charged me about $250. Now it happened again. I think we should try it to fix it by myself. I found the parts from partselect.com, it costs me $50 with 2-3 days shipping. After it replaced, it works fine again.

Note: Symtom: cannot make cool air, Frozen area with frost on the wall. Regeriator "leaking water" on floor since iced food started to melt...

Solution: open the cover of the wall inside of frozen zone, use hot water to defrost it gradually. removed the failed Defrost Heater and replaced it with new one.

Note: after you defrost the area inside of the wall, your refrigerator will work normally without the Defrost heater without any issue about week while you are waiting for the parts coming.

Diagnosis of symptoms was condenser fan not running, due to faulty main board.

First: removed the cover over the main board, which was too hot to touch. Bad design flaw, no ventilation for the board, which I believe made it fail. We got another year of service with the cover removed.

Second: after reading people's experiences here, ordered the board and popped it in. (Note: needed a pliers to compress each of the 4 plastic studs holding the board in.) Works like a champ.

Third: did NOT replace the cover. At our altitude the air can't conduct enough heat to prevent cooking the board. Need to allow circulation.

Removed cover plate on rear of unit - 3 screws

Removed connectors and ground wire

Removed board (use needle-nose pliers to compress plastic mountig posts)

Replaced board, inserted connectors, attached ground wire, put cover on

Everything worked properly

I must admit - I thought I'd attempt to do this repair and end up calling a service guy to finish it. I'm not mechanically inclined AT ALL but thought I'd give it a shot after reading others experiences. I'm glad I did. The fix was easy, but there was initial anxiety while reading the instructions that came with the part - as they mentioned the possible need to cut some wires. Fortunately that was not necessary..... Removed three screws from the rear plate to expose the part needing to be replaced. Remove the fittings from the old board (needed plyers to do that - be gentle), take the old board out by using needle nose pliers to squeeze the white plastic tabs and pull the board free. Reconnect fittings to new board and you are done. Works better now than ever - obviously the old board had an issue that GE should have recalled, as many others had the same problem.

I removed the board, unplugged all the sockets, took the new board, plugged in all the sockets, and replaced the new board into the refrigerator. I was to applaud this business. I was first able to diagnose the problem by finding this site, then one of the customers explained how to fix the problem ourselves. It save us at least $100. The $25 overnight shipping fee was well worth it. We could have lost $100's of dollars worth of food.

Ordered a new Main circuit Board. It arrived next day. Unplug the fridge to take away electrical power. Unscrewed the panel on the back of the fridge near the top. I then pulled the wire connectors off the circuit board. Gently pull the board off the plastic tabs. Push the new board onto the tabs. Reconnect the wire connectors. Screw the panel back on.