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MSG20GABCWW General Electric Refrigerator - Instructions

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All Instructions for the MSG20GABCWW

Customer:: Ken from Lexington, MO
Parts Used:: WR13X10020
Difficulty Level:: Easy
Total Repair Time:: 15 - 30 mins
Tools:: Nutdriver, Screw drivers, Socket set

freezer door would drop when opened bottom cam assy broken

shimed the door up to its proper level. removed plastic cam from bottom of door with a socket disconnected the water line fitting and clamp. with a nut driver removed the hinge assy from cabinet being careful i sled the hinge assy off the plastic water line being sure not to kink the line, sled the new hinge assy back on the water line and mounted the new hinge assy to the cabinet and connected the water line back up and turned on the water and checked for leaks, all went well. place the bottom grill cover back on.

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Customer:: Fin from Manning, SC
Parts Used:: WR13X10020
Difficulty Level:: Easy
Total Repair Time:: 15 - 30 mins
Tools:: Nutdriver, Screw drivers

door would not close properly

Followed directions in your video. Very helpful. Be certain to pay strict attention to how old part is removed. Had a little trouble replacing door on lower pin/hinge. Helps to have a little assistance. Good suggestion from another customer: get the kit.

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Customer:: Brian from Newcastle, ME
Parts Used:: WR13X10020
Difficulty Level:: Easy
Total Repair Time:: Less than 15 mins
Tools:: Nutdriver

Refrigerator door wouldn't close fully

This is a side by side freezer/refrigerator, nearly 30 years old. The repair was very quick and easy. 1. Remove two screws from top bracket. There is no cover for the top hinge on this older model. (2) Lift off door and set on kitchen table. (3) Remove two screws holding bottom door hinge. (4) remove two screws hold the cam and shims on the bottom of the door. (5) replace the broken cam on the door, and the bottom hinge assembly. (6) Replace the door on the bottom hinge. (7) Re-attach the top hinge screws, making sure the door is parallel to the freezer door. It took about 10 minutes to do all of the above. Best yet, I ordered the kit about 10am on a Monday, and the parts arrived, normal delivery, before noon the next day.PS- I used petroleum jelly to grease the hinge before replacing the door. The only tool I needed was a nutdriver.

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Customer:: hugh from grand prairie, TX
Parts Used:: WR13X10020, WR02X10140
Difficulty Level:: Really Easy
Total Repair Time:: Less than 15 mins
Tools:: Nutdriver, Screw drivers

bad hinge

like the video showed!

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Customer:: Bert from Fergus Falls, MN
Parts Used:: WR13X10020
Difficulty Level:: Easy
Total Repair Time:: Less than 15 mins
Tools:: Nutdriver, Socket set

the plastic cams wore out and broke

ordered new parts , came in 2 days and just made the repairs today and took only about 15 min total time all the parts fit right on and the only problem was holding the door and stting it on the lower rod, But my wife helped on the lower end. all in all it went great. Great servic and great parts. Bert Hoffman 79 years old

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Customer:: Marilyn from Flowood, MS
Parts Used:: WR71X10715
Difficulty Level:: Really Easy
Total Repair Time:: Less than 15 mins

needed an extra shelf

Part was received quickly and quickly installed-Thank you

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Customer:: Harris from Mobile, AL
Parts Used:: WR13X10020
Difficulty Level:: Really Easy
Total Repair Time:: Less than 15 mins
Tools:: Nutdriver, Screw drivers

Door different height and would not shut

I followed thevideo. It was very straight forward.

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Customer:: Fred from Laporte, IN
Parts Used:: WR13X10020
Difficulty Level:: Really Easy
Total Repair Time:: Less than 15 mins
Tools:: Screw drivers

Nylon Cam on bottom hinge was broken

Removed top hinge cover and screws. Lifted door off bottom hinge and replaced bottom hinge assembly.

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Customer:: Alan from Richmond, VA
Parts Used:: WR13X10020
Difficulty Level:: Easy
Total Repair Time:: Less than 15 mins
Tools:: Screw drivers, Wrench set

The refrigerator door wouldn't stay closed; it popped open when we tried to close it.

I followed the link to the how-to video that was provided on the parts-page, watched it and then followed the recommended steps. It couldn't have been easier -- and I'm not a "handyman." Thanks to PartSelect, I was able to diagnose the problem, find the part that was needed and figure out how to install it. I'm a grateful customer.

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Customer:: Bruce from Ore City, TX
Parts Used:: WR13X10020
Difficulty Level:: Really Easy
Total Repair Time:: Less than 15 mins
Tools:: Nutdriver, Screw drivers

Freezer side door would not remain closed

I did exactly as the video instructed. Removed the top hinge bracket. Removed the door. Replaced the parts on both the door and the freezer, taking care to save and re-install the shims. I put the door back in place and installed the top hinge. I also lubed the hinge pins with very light grease. The door now works perfectly.

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Customer:: MARK from WEST HENRIETTA, NY
Parts Used:: WR02X10140
Difficulty Level:: Really Easy
Total Repair Time:: Less than 15 mins
Tools:: Nutdriver

hinge cam riser was broke

-empty door of food - remove top hinge-open door and lift upward-remove lower hinge assembly-add new part to lower hinge assembly- put door back on lower hinge pivot- close door line up door parallel with other door- replace upper hinge

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Customer:: William from Moulton, TX
Parts Used:: WR13X10020
Difficulty Level:: Really Easy
Total Repair Time:: Less than 15 mins
Tools:: Screw drivers, Socket set

Hinge Worn And Cracked

Per you video. Without it I would have probably taken a lot longer that necessary. You will never know how much I appreciate your including the video. What customer service. Outstanding.

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Customer:: Don from Anaheim, CA
Parts Used:: WR02X10140
Difficulty Level:: Really Easy
Total Repair Time:: Less than 15 mins
Tools:: Screw drivers, Socket set

The door would not close from half way open automatically

First I watched the video and everything on that video was correct. I took off the hinge cap with a Philips screw driver on the top of the refrigerator. Then I took out two 5/16" screws with a socket wrench. Removed the hinge and the door lifted off. On the bottom of the door took out one screw and loosened the other one and replaced the Cam Riser. Put everything back together and it worked perfectly.

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Customer:: Gary from Severna Park, MD
Parts Used:: WR02X10140
Difficulty Level:: Really Easy
Total Repair Time:: Less than 15 mins
Tools:: Screw drivers, Socket set

door making noise when closing

I replaced the cam. The video was really helpful telling me the steps and the tools that would be needed ahead of time. Took about 5 minutes because of the video vs It would have taken me 30 - 40 minutes if I didn't.

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Customer:: Reba from Hartselle, AL
Parts Used:: WR13X10020
Difficulty Level:: Really Easy
Total Repair Time:: Less than 15 mins
Tools:: Screw drivers, Socket set, Wrench (Adjustable)

Hinge Pin sheared off

Removed the door, removed old hinge, aligned the new one. Replaced door, then adjusted the door so that it lined up correctly and had same size gape top and bottom between the double doors. Tightened up all bolts and screws and made sure door opened and closed properly. Watched the video that was available to show how to replace hinge correctly. This helped a lot.

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All Instructions for the MSG20GABCWW