YGY397LXUS04 Whirlpool Range - Instructions

I removed all the screws that held the trim and inner frame to the outside window unit first. Then, I removed a protective glass from over the two inner panes. Next after removing the frame that held the two inner glass panes together, I took the broken inner glass pane out and replaced it with the new one. Then basically I just retraced my steps and had the door put back together in about 45 minutes. You just need to pay close attention to your disassembly so that you are able to put the pieces back together quickly.

unplugged oven. removed 2 screws that hold the sensor in place, then removed the dozen or so screws that hold on the rear panel, unplugged sensor and fed wire through insulation. identified and installed correct harness adapter then fed new wire and connecter through insulation and connected to adapter. installed sensor retaining screws.plugged oven back in and tested function.no dice. unplugged oven once again. removed oven control panel and upon inspection of printed circuit board discovered 3 solder joints had failed. dang. resoldered failed joints and also sweetened up a few others that looked suspect. reinstalled controller, replaced all retaining hardware, and plugged in the oven. tah-dah!! works like a charm now. moral of the story is check the pc board first and save $50 for unneeded pats!!! or buy the controller from parts direct for $260ish. btw a roll of solder and soldering iron from an auto parts store cost around $10, learned to solder on you-tube $0. amazing all the home appliances yo can fix if you're not afraid to take a few screws out and poke around a bit. CHEERS!

unplug and plug in new

replacement was very easy, took 5 min

Pulled oven out unplugged the unit unplugged broiler unscrewed broiler from inside repeated the process backwards turned oven back on

Door was removed very easily. Outside trim pieces were removed. The rest came apart like a simple puzzle. Inside glass is very easily accessed. Upon assembling, time was well under an hour. Shipping was fantastic and I saved close to 200dollars between a service call and a repair.

Leveler screw in. Adjust to height of counter top since stove has lip that rest on counter top. Oven lens cover difficult to unscrew. Use rubber glove to get better grip!

First I called a repairman and left a message. That was 3 weeks ago. So, I 'googled' the error message and determined what part I thought I needed. Ordered the part on Wednesday evening and it was there when I got home from work on Friday. I unpacked the part, got a phillips screwdriver and then watched the repair video on your website. About 20 minutes later I pushed my stove back in place and the flashing said 'set time'. Then I checked both ovens, and have since used both, and everything works!!

Slide range out to access rear. Turn off circuit breaker and/or unplug stove. I did both. Removed four screws on top section on rear of range and CAREFULLY slid out the back plate. Disconnected all wires and plugs from old switch noting locations. Placed wires and plugs on new switch. Removed knob and then two screws from front of old switch. Carefully placed new switch in proper location and screwed in the two front screws. CAREFULLY place the back plate in proper location and reattach with four screws. Clean floor and cabinet sides while range is out. Plug in range and/or turn on circuit breaker. Test switch operation and verify Cooking Surface On light only lights when switches are on. Slide range back into place.

I switched the oven sensor easily enough, but it did not remedy the problem, so we are in the process of replacing the oven since it's about 20 yrs. old.

Spoke to your very helpful staff, who advised me that a likely problem was the oven sensor. I took a chance and ordered the part, which came promptly. Your service video for the part was most helpful in my decision to try the part. Installation was a breeze, but it was the oven controller board that had failed and not the oven sensor. That called for a service professional, who ultimately fixed the problem. Your service though, was excellent and I would highly recommend you to others.

Remove 6 screws fastening element to top of oven. Remove most of the screws from the back and pull away from oven. Use pliers and pull wires off of element connectors.Remove 2 screws fastening element to rear of oven. Install new element with fastening screws. Re-Install wires and fasten back of oven. Re-install the six screws to fasten element to top of oven.

Removed the ice brucket,
Removed the light shield by releasing one screw using a nutdriver.
Replacing the bulb and reinstalled the light shield.

Your web site is one of the best and most helpfull service sites I ever used. Just wish that in the future you will ship parts overseas.

Bought new hinges as that was the obvious problem.
Below is the removal, installation process for new hinges. Turns out in my case there was nothing wrong with the hinges. Problem was still there after installing new ones. I found that the metal in the door that butted against the hinges was fatigued causing looseness. I ended up compressing the metal back into shape with a hammer. Problem solved but money wasted on hinges.
If you replace hinges. Here is what I did.
1. Open door slightly to where it stops in broiler position.
2. Remove the door by pulling up.
3. Remove two screws in front of hinges that hold them in.
4. Pull range out a few inches for access the remove the side fillers that trim out the stove.
5. Reach in from the side and work hinges out.
5. Pop in new hinges and reattach the 2 front holding screws and the side trim screws.
You are done.

Hired a pro. Parts are difficult to get on a timely basis today , if at all. Screw up this repair by damaging the outer " black glass " and you buy a new stove. It took three weeks to get my replacement glass even though PS said the part was being sent within a day of the order. Even so , I am am happy to have gotten it , and will continue to use the company.