9117398911 Kenmore Range - Instructions

Not sure how common broken springs on Kenmore ranges or any other brand are, but both springs broke on my Kenmore oven door. When both springs break the door free falls to the open position which is dangerous. Replacement part number was unavailable so I found a spring the same length and diameter on the site. I then called Parts online and asked if they thought the replacement spring would work. They were quite helpful and said they said it should work. Upon arrive of the springs I pulled the bottom drawer under the oven totally out to gain access to the broken springs. The top of the spring connects to the door hinge and the bottom connects to the oven frame. Replaced bottom drawer. Total job took about 15 minutes.

The plastic holes on the clock control panel had broken off so the panel would not hold firmly in place - the new clock control buttons plastic panel that I ordered was easy to replace since I had the four screws that held it in place to the front panel of the oven - only surprise was the new panel had black buttons instead of silver ones, but they look great on the oven front. Thanks for having the part and fast delivery.

Real simple. Disengaged springs at the inside bottom, replaced hinges and reengaged springs.

After tilting the oven door out and sliding it up to remove it, I slid the storage drawer our completely from the range. After removing the spring that held the hinge assembly under tension, I removed 3 phillips head screws that held the existing assembly in place and removed it. After verifying the part you sent was an exact match, I reinstalled the new part, fastened the screws, attached the tension spring, installed the storage drawer, and then slid the oven door back in place on the brackets, completing the repair.

With multimeter checked resistance of oven sensor. Specs called for 1100 ohms. It was off by 27 ohms. The sensor from Part Select had exact wire connection as original. Then just matter of undoing old and reconnecting with new one.

One unsatisfactory event. I asked Part Select why my clock did not work or light up(timer works ok) . Answer was: sorry we have no time to help you. That soured the otherwise happy experience.

The bolts were below the base of the oven, and very difficult to remove and replace. The directions were not applicable to our unit. The good news was the igniter was correct, even though we had to adapt the bracket.

I took all of the oven racks out , then the bottom cover, over the element. I immediately saw the igniter coil was broken. I took the element out and disconnected the two wires. (I saw that the igniter coil was broken and knew that must be my problem. I got my manual out and found the part number and got on line and started shopping. I found part select, the price was fair and ordered it the same day. It was shipped out to me the same day I ordered it. Received it the next day and had the oven working again. Easy to order, great customer service, fast shipping department. Great job to all of you folks at Part Select. I would recommend PS to anyone that wants to save money and do it yourself. Go for it. tk middlebury IN.

1) Verified it was the broiler igniter that was damaged.
2) Removed the oven door, the lower pot storage drawer and the top range panel.
3) Turned off the gas supply in the top range area. Pulled the electrical plug-in out of the lower electrical panel (behind the lower drawer).
4) Used the nut driver to remove the two (2) 1/4" screws that held the igniter to the back wall of the oven. I later read in the Use & Care Guide that this is easier to do if the broiler burner cover is removed first.
5) I pulled the damaged igniter away from the back wall, expecting to expose wire connectors or splicing but was only able to get about 6" of the two (2) insulated wires before I could not pull them any further.
6) Therefore, I cut the wires and, without a proper wire stripper, cut about 3/8" of insulation away in order to make a splice between the wiring from the new igniter and the wiring coming out of the back of the oven. Big mistake ..... do not recommend this without using a proper wire stripper! I must have cut into the existing exposed oven wiring on one of the wires such that when I used the twist-on to make the splice, most of the wires (those wound together to form one wire) were damaged and broke away. Unfortuantely I did not find this out until everything was put back together and we (my wife and I) did the test. No results!
7) I took everything apart again and when I tried to pull the wiring back out from in behind the oven wall, one wire came out with the twist-on in tact and the other came out "with no wire attachment".
8) I now had to figure out how to get into the back of the oven to retrieve the "lost connecting wire". It is quite simple when you know what you are doing but no instructions (that I had) advised that the upper back light gauge metal panels could be easily removed to expose the wiring. This was eventually determined and the connections were both made again in a more positive manner.
9) We (my wife and I) put it all back together and this time it was fine ..... just had to be patient while the gas purged the air out of the broiler burner line.
10) Lessons learned: GE made it easy "once you knew how it could be done". I suspect GE feels that service type people should be doing these things but with a 120VAC (vs higher voltage electric type ovens) system why not provide the info for the "do-it-yourselfers" as well?

Removed the two screws that hold the oven bottom to expose the glow element. Also removed the lower draw to get to the connections. The job was only complicated by getting to the two bolts holding the glow plug to the oven frame. Getting them off and getting the new plug on was not easy with standard tools. There was not a lot of room to work the hex bolts and i wound up cutting the old unit out and attaching the bolts to the frame and cutting slots in the new unit so I could slot it in. That worked. The glow plug was the problem and the oven came right on.

Most trouble I had was removing the screws that were located under the bracket. I had to slip the oven door off first to give me more room. Very hard to get to these screws because of where they were located under the bracket. I had to twist and turn the old igniter to get to it. When finally removed, I replaced the old igniter with the new one using my own screws. I twisted the wires together, and replaced the baffles, the oven floor, and then the door. The oven fired up wonderfully! Thank you for your prompt service for getting me the part quickly and correctly.

First I took out the old Igniter and discovered the part I ordered did not come with any connectors, just bare wires. This is ok but I found myself searching the stores for the correct attatchments. It would be great if your web site gave the options to order these at the same time. This was my first repair of this kind so I had no idea what I was doing. I thought the part would arrive with what I needed to install it. The hardest part was getting the bolts off the under side of the Igniter. The space if very tight and at an angle that a regular took doesn't really fit. What took so long was taking the bolts off by hand. Im a single woman who likes to try to fix things first on my own. My 18 yr. old daughter was in there with me the whole time learning and finally it was her smaller fingers that were able to get the bolts into the new part. We only finger tightened the part because no tools would fit at the curved angle. I love your web site and the ease of finding the part I needed. Its the stove manufacture who made this project difficult by how they place the screws. I will use them for all my part needs in the future.

They turned out to be 1/4 inch hex head screws. Only after soaking with penetrating oil could we budge them. There must be a special tool to loosen them on the back side where there is no room to get a socket on them and since they are in the heated part of the oven they are almost welded in. We were successful, but could only get one screw back in. So never use your oven with the door left open as I did if you do not want to repeat what happened to me.

Remove the front door-lifted off(no tools) removed the floor of the oven (2 standard nuts at the rear). nut driver to remove the igniter. Took longest to untwist and retwist wires & dropped screws. reassembled and tested...worked perfice. this is the 4th time I've used Parts Select and It's great....Thanks and keep up the good work!

Removed the bottom plate inside the stove by removing two back screws. The burner was exposed. roved a total of three screws on gas burner to remove the entire assembly. Removed two screws from the old igniter and then put new one on. Save the old connectors because they have unique connectors. Cut old wire and strip 3/8 inch of wire cover off. Using the supplied wire nuts. Caution use only supplied wire nuts because they are meant for heat. connect old wire to new wire of the new igniter. Reverse order of screws that you did for the job. That is it

- removed the oven unit from the wall
- removed the aluminum backplate to expose the wiring
- Removed both glass wire nuts and disconnected the heating element\
- From the front, I removed both retainer screws and pulled the element wires through.
- In reverse order I reinsalled the new wires and screwed on the heating element.
-I reattached the electrical wiring and rear pane.
- I re-installed the unit into the wall.