JES9900BCS21 Jenn-Air Range - Instructions

Spoke to your very helpful staff, who advised me that a likely problem was the oven sensor. I took a chance and ordered the part, which came promptly. Your service video for the part was most helpful in my decision to try the part. Installation was a breeze, but it was the oven controller board that had failed and not the oven sensor. That called for a service professional, who ultimately fixed the problem. Your service though, was excellent and I would highly recommend you to others.

I switched the oven sensor easily enough, but it did not remedy the problem, so we are in the process of replacing the oven since it's about 20 yrs. old.

Element was sent by buyer, As they recommended, when model of stove given to them. It was upper right rear. When element came. First took off old element. ...Match both element , new element did not look exactly the same, small variation. It did not come on.. I moved old element from left side to right side . Old element worked on both side .. tried new element on left side also.. still didn't work.. so I called right away and explained.. new element did not work.. not defective, but, just wasn't the right one.. I had a specialist came and check it out also. I was told wrong element.

Followed clear instructions provided with stove top.

Hired a pro. Parts are difficult to get on a timely basis today , if at all. Screw up this repair by damaging the outer " black glass " and you buy a new stove. It took three weeks to get my replacement glass even though PS said the part was being sent within a day of the order. Even so , I am am happy to have gotten it , and will continue to use the company.

First I called a repairman and left a message. That was 3 weeks ago. So, I 'googled' the error message and determined what part I thought I needed. Ordered the part on Wednesday evening and it was there when I got home from work on Friday. I unpacked the part, got a phillips screwdriver and then watched the repair video on your website. About 20 minutes later I pushed my stove back in place and the flashing said 'set time'. Then I checked both ovens, and have since used both, and everything works!!

The sensor is mounted in the top right side of the oven.An extra long screw driver helps to avoid damage to the sensor when replacing it.The connectors were the opposite to the old sensor and I did not see that there were adapter cables included. It might help to connect or tie these together as I only expected the sensor and did not look for adapters.I had cut the wires and used wire nuts when I found the adapters.The repairs works fine.
Mike

Took screws out of the back on the side the sensor was on, unplugged it & took out the two screws on the inside of the oven to release the sensor. Put new sensor in place with the two screws & used one of the adapters to plug in the new sensor. Put screws back in the back panel & turned on the oven which unfortunately is still 50 degrees low. Need a new clock with computer which is out of stock & unavailable. I was an electrician for 25 years so didn't experience any problems. It was a cheap thing to try.

SHUT OFF POWER AT BREAKER BOX! Remove oven door, use nut driver to remove two screws holding old element to back of oven. Pull forward to get wires into oven, remove wire clips from old part and re-attach to new element using pliers. Re-attach to back of oven, replace door. Turn on power and heat oven to burn off coating on new element. Not at all difficult, except for wire clips are at angle to wire, making re-attachment a bit difficult to do. DO NOT LOSE WIRES INTO BACK AS THEY WOULD BE VERY DIFFICULT TO RESCUE IN A JENN-AIR SLIDE IN UNIT LIKE OURS.

looked on internet on how to remove top. an easy fix after watching video

Remove Vent Cover, Remove Old Filter, Replace With New Filter, Replace Vent Cover, Repair Complete

lift out old filter, wash, put in new filter.

Turned off breakers to oven. Removed two screws that held oven in cabinet. Removed oven door by opening slightly and pulling up on door. Pulled oven out 1/3 of way. Took out four screws on top of control panel. Took oven light switch off by unscrewing holding ring. Removed temp knob on right by pulling. Removed start / stop knob same way.Removed glass straight out. Removed four screws that held elecrtonic clock conrtol board. Unpluged three wire plug from right side and the nine wire plug from the left side. Worked board out at and angle. Went backwards to connect and replace board, screws and door.Slid oven back in and tested oven after turning breakers back on, worked like new.

I received my glass panel realy quick from Part Select. It was an eansy job to install the new pane.
It took less than an hour. Thanks for Your prompt service.

Got a bent metal coathook to temporarily release the oven door, removed the screws from the old probe, inserted the new one, and hooked it up, using the one of the plug adapters provided. Problem solved! The oven door latch was now disengaged, the oven would now accept temperature inputs, and the rear cooling fan (which wouldn't shut off) now turned off. That's a lot of things working better for less than $50!