RGB845BEC2WH Hotpoint Range - Instructions

Replaced old burner element with new, easy

replaced the burner Grate. worked perfect.

Could not have been simpler. Burner head dropped into place and was held in place by gravity. Not possible for part to go in incorrectly.

This repair is just straight forward switching out the parts. The new part was constructed slightly different in regards the placement of the four connecting tabs but they are marked pretty clearly. The issue I had was after everything was put back together. I turned on the oven and the preheated indicator beep and light immediately came on. . . Before the oven ever turned on the igniter. I thought perhaps I'd installed the large, white connector on the circuit board backwards and unplugged it (w/o unplugging the power). It only goes on one way. I plugged it back in, tried it again and viola, it works perfectly now. One other note: the old oven control knob would not fit the new shaft, so I had to get a new knob. The old control shaft was plastic and twice the diameter of the new, metal one.

No repair needed, just replaced parts. But the real story is that I ordered 6 parts and they came in 2 days. Five came correctly - one was wrong. One five minute phone call and the correct part came two days later. Never had such speed in delivery. And person I spoke with to correct the order was excellent. What a place to do business! Recommend it highly.

The repair was very easy. It did require a very small torx driver (I can't remember the size off hand.) and a 1/4" nut driver.

unscrew desconect power and replace it

I opened cook top without disassemble cook top and broke the left front tube.
After I received left front tube and disassemble cook top to install and found right front tube also not good condition.
I ordered right front tube and installed both tube. I recommend order both front tubes to save shipping.
The tubes were easy to install but little bit hard to remove old Electrode for disassemble cook top and to line up cook top and holder orifice screw hole for assemble.

The parts were easy to locate on the website, reasonably priced, and arrived in two days. The installation was simple and the parts fit exactly as they should.

called appliance repairman. He found problem and ordered new part. After 2 months waiting for part to get there, my husband got on internet and calld your number, and ordered what was needed. Now for the great thing. Within 4 working days we received what we thought we needed. but we had ordered the wrong part number. Got back on internet, went right to your web site, found the part that we did need, a flame spreader instead of the Deflector. called your service number, talked to a very nice person, again, told her what we did and ordered the correct part. Another great thing, we got that part the very next day. I returned the wrong part that same day. We then had our son install it and now we have a very nice working oven. Though out this very long ordeal, we talked to the applicance service people and got the same answer. The part has been ordered and it should be here next week. When we found your web site and called for the part, I called the appliance service and told them we had ordered the part ourselves and I would be happy to give her this information. THE VERY NEXT DAY she called us to tell us the part had fially arrived and they could come out the next day. Told them sorry but it as already taken care of. The very next time we need some part for any appliance we will call you first. Thank you for your very nice service people and the fast way that this all took place.