RGB745BEH5WH Hotpoint Range - Instructions

Removed grates, lifted old drip pan, cleaned well and put new drip pans in. Simple and looks SO MUCH better!

Replaced all four

Customer service was above excellent! Parts delivered quickly!

The range was in very good condition but the end caps had yellowed from hot temperatures. The missing broiler pan and one oven rack were an easy fix as was the end caps. I had a problem in getting the correct parts (end caps) because I did not order correctly. It was totally my fault. The customer service person was wonderful to work with. He helped me order the correct part and sent the return label and instructions that made it easy to return the un-needed parts.

The repair was just to exchange however, I am still shocked with the delivery. I ordered one day and they were delivered one day later. I was amazed.

I ordered the oven rack on a Tuesday and received it the very next day - was wowed at the service.

Very easy to remove grates, burner cover and remove old burner head. Very simple process, but surprised that there was no efficient way to clean carbon deposits from my old burner. Burner video instructions on line insured I installed the new burner head correctly (actually, pretty hard to get wrong), and burner worked correctly immediately. Will likely replace other burners in time as the new one is so "silvery" colored compared to my other burners.

just slipped it in

unplug power and turn off gas/// had to remove all star screws on top/remove ign wire from each burnner/now remove stove top/ adj wrench and remove nuts from the front nobs and relace with new front orifice tubes NOTE: Front orifice tube is the leftside. Front orifice HOLDER is the right side. put back top, open front to put hand in to make adjustments to ign wires close top and reinstall star screws and using finger to hold and make adjustments on top now turn power and gas on. I use soapwater to test for leaks/ leo gubin

nothing to it.

Lifted both pieces off and placed the new ones on,turned on the burner and it worked as it should.

Remove light bail, glass cover held by two nut screws. Pull socket, removed clips in back, replaced wire connectors, placed new socket in, then glass cover and bail. Wire connected in back, cover plate replaced.

Removed grill grates, gas distributors, etc. (just lift off). Used star screwdriver to remove screws (3 per burner for SML, 2 for power burner). Lift off stainless cover, which also lifts off the white sparkers I was replacing. Pull them off the wires (didn't need pliers, others said they did). Replace (make sure it is all the way on) and reverse your steps. White sparkers electrodes seemed loose when I put them back on, but tightened up when I fully secured the top back on. Make sure the wires aren't pinched underneath when you put the top back on. Recommended: If you've got one that isn't working, go ahead and replace all 3 (power burner is different) because the part is so cheap you may as well just do it now.

I removed the two nuts that secure the rear orifice tubes. This allowed me to lift the range top to access the broken tubes. Once lifted I removed the nuts that held the broken orifice tubes. I then connected the new orifice tubes. I removed the three(star)screws that fasten the orifice brackets under the range top. Doing this allowed me to connect the new tubes without having to maneuver them at all. I then lowered the top just enough to reattach the brackets. After securing the rear tubes I snapped the range top back into place. Just remember, if you use propane for cooking then you must remove the brass orifices from the old tubes and place them in the new ones. If you don't do this then your flame will not burn properly. Simply unscrew them from the old tubing and put them in the new tubing.

called appliance repairman. He found problem and ordered new part. After 2 months waiting for part to get there, my husband got on internet and calld your number, and ordered what was needed. Now for the great thing. Within 4 working days we received what we thought we needed. but we had ordered the wrong part number. Got back on internet, went right to your web site, found the part that we did need, a flame spreader instead of the Deflector. called your service number, talked to a very nice person, again, told her what we did and ordered the correct part. Another great thing, we got that part the very next day. I returned the wrong part that same day. We then had our son install it and now we have a very nice working oven. Though out this very long ordeal, we talked to the applicance service people and got the same answer. The part has been ordered and it should be here next week. When we found your web site and called for the part, I called the appliance service and told them we had ordered the part ourselves and I would be happy to give her this information. THE VERY NEXT DAY she called us to tell us the part had fially arrived and they could come out the next day. Told them sorry but it as already taken care of. The very next time we need some part for any appliance we will call you first. Thank you for your very nice service people and the fast way that this all took place.