KSM97TZ0 Whirlpool Mixer - Instructions

No nstallation required, simply attach.
Your website was the only one that made sense. I am blind and follow the instructions with a screen reader. I had no difficulty. It was much easier than this questionaire.

I followed the video provided online. The model shown was not exactly the same as mine, but very close. The step-wise progression demonstrated on the video helped a lot. I had to double check the video a couple of times which added to the work time....I could probably do it again without the video in under 1 hour. As shown in the video, I laid out an old towel across two pieces of 2x4 which helped keep the mixer head in a position that was easy to work on and also prevented scratches.

simply put it together, .

Replacing the base retaining bracket(what KitchenAid calls the screw cap) solved the problem immediately. The entire replacement effort took no more than a minute requiring removing 3 screws, discarding the old base, putting in the new one, and putting the screws back in. PartSelect was very easy to do business with. They shipped the part the day I ordered it and it arrived as scheduled. Can't be easier than that.

Replaced it with a new part. No installation or repair to maching was necessary

and I thought replacing the hinge pin would fix it, I used an awl to push out the old pin then used the new pin to push the old one all the way out. That did not fix the problem. Went to a store to look over a new one and saw that the screw under the head at the hinge point on the new machines was not screwed in tight. Turns out that screw is the "bumper" for the head against the neck, so the head is held back by the screw. FIXED

Placed pin in the hole...some wiggling had to be done for a tight fit. Installation complete!

I was very happy with the customer services department and the support I received in identifying the part I needed for the repair. I received an email confirming my order with all details. I do wish you had a more cost effective shipping alternative, like Priority mail.
The repair went well and the mixer is back in business, for making those Chocolate Chip Cookie and brownies if you know what I mean.

Thank you
Ron Ashby

The knob was attached to the new lever. I began to disassemble the mixer case so that I could replace the lever. However, it soon became apparent that this would be a major project involving many components and potential problems in getting the unit back together. Since all I wanted was to replace the knob, I simply knocked it off the new lever and forced it onto the old one. It is hard for me to understand why Kitchenaid would not make just the knob available.

Repair was easy. Remove the seal ring with a flat blade screwdriver and drive out retaining pin. Pry out lower unit using two screwdrivers, one on each side. Once apart, use spring clip pliers to remove snap ring. Pull out shaft and replace. Clean and lubricate as you reassemble in reverse. Google the model number to get detailed instructions.

Order part through parts select. it only took 3 days to receive part. The mixer was very easy to take apart and to replace the gear. it was back together in about 20 min. The video from kitchen aid to repair the unit is awsome. Thanks

I replaced the brushes. I didn't realize that I've put one of them wrong. Reminder for next time the brushes have to touch the rotor of the motor. It took me a little bit to understand but the brushes can go in and not touch the rotor. It works very quietly now. Thank you PartSelect for your infos and knowledge.

watched instruction video (from Part Select), the demonstration was close enough to enable me to repair the mixer. Newer mixers are disassembled differently.

Unscrewed 3 Philips screws. Pried out the old screw cap. It had been there for 25 years and had flour, egg, etc. build up over the years. Did use a needle nose plier to lift it out. Put in the new one. Needed a rubber mallet to snug it down. Design has changed slightly over the years. Put the 3 screws back in and as they say in England, "you have an uncle named Bob."

The plastic worm gear was stripped,I took it apart first then cleaned out all the old grease so when the new part came it together like a charm.