5KPM5BER4 KitchenAid Mixer - Instructions

followed the emailed instructions from your company
worked perfectly
thanks

Called original Kitchen Aid and advised had been sold and to look for Kitched Aid on web. Found site, went to appliance diagram and obtained part number and ordered. When parts came in just unscrewed and replaced new feet.

I removed the decorative band that covers the seam by removing 1 screw. I then removed the top portion of mixer by removing 4 square head screws. You will then see the gear housing in the front of the mixer. Remove the 4 screws holding that on. There are no spring that are going to pop out and you never know where they went, but be careful because there is a lot of grease and a gear that it just laying in there on the right side. You will see the stainless shaft with a couple on gear cogs on it. Remove the retaing spring from the shaft and pull the top gear off, it may be a little snug. You will then see the dowel pin, mine was sheared off but I could see where it was. Be sure to remove the broken pieces. Use the punch to knock out the remaining pin. Replace with new pin making sure it is evenly exposed on both side of the shaft. Replace the top gear, then the retaining spring, the the gear housing cover, then the mixer top cover and finally the decorative band. Be sure to unplug before you start. These mixers are expensive and expensive to have someone fix them. I ordered 2 pins because shipping is a little high and the pin is cheap. I fixed this for $17.00 total and have a spare pin.

dissassembled mixer and replaced gear

After stalling the mixer while mixing dough I found that the motor still functioned but the blade didn't move. I basically took the mixer into my shop along with a digital camera to record any complicated disassembly procedure I might have to deal with for reassembly and proceeded to disassemble the mixer. Once apart, I cleaned the mixer parts, removed the broken worm gear and bracket, and got online for someone that carried the replacement piece. PartSelect sent the replacement within 3 days and now it works great again.

I removed the base and stand from the motor, easily found the problem,went online and found the part very quickly. I ordered my part, and ordered it. # days later I had the part in hand, replaced it, and now my mixer works like new.

Dear Customer Service,

I just would like to express my gratitude for your wonderful service. I received my part for my Kitchen aide mixer on time as promised. The part fit perfectly. Thanks you PartSelect for being there.
What a Great Site!

A Happy Customer!

I followed the video provided online. The model shown was not exactly the same as mine, but very close. The step-wise progression demonstrated on the video helped a lot. I had to double check the video a couple of times which added to the work time....I could probably do it again without the video in under 1 hour. As shown in the video, I laid out an old towel across two pieces of 2x4 which helped keep the mixer head in a position that was easy to work on and also prevented scratches.

I did not do the repair myself, however, I contacted a suggested service company which in turn was a company I had used before when I had problems with my JenAir microwave. Excellent service, prompt and very professional. Thank you JenAir for your assistance in providing promptly the parts needed to complete this job.

it just screw in.

Simply placed it in the slot and pounded until firmly in with a soft mallet. Thanks to your site I was able to find the piece easily and very inexpensively. Thank you so much. I would die if I couldn't fix this machine.

I removed the mixer from the stand and replaced the bowl lift arm by removing a cotter pin and reconnected the arm to the crank inserting the pin roll and tapping it into place with a small hammer. It took all of five minutes to complete.

removed the top of the mixer from the stand. I left the broken piece in place until the new part arrived so I would know exactly how the part fit in. I used the punch & hammer to remove the pin then removed the part with needle nose pliers. I put on the new part, checked to see that it worked and reinstalled the top of the mixer to the base. It was really easy.

I tried to use the broken mixer paddle for almost a year before I checked out the part broken on line. I easily found the part, and it arrived within a week--and fit perfectly! Thank you for making it so easy to do on line!

Initially removed carbon brushes then inserted the new carbon brushes. The motor still did not turn on. Then I removed the brushes again, used a flashlight to look in the hole where the carbon brushes are installed. I noticed that there was a square notch on one side of the hole. I then reinstalled the carbon brushes, ensuring that the beveled side of the carbon brush was installed so it lines up with the square notch. This allows the carbon brushes to touch the motor. I turned the unit on and it worked.