9KSM5CBER1 KitchenAid Mixer - Instructions

I followed the video provided online. The model shown was not exactly the same as mine, but very close. The step-wise progression demonstrated on the video helped a lot. I had to double check the video a couple of times which added to the work time....I could probably do it again without the video in under 1 hour. As shown in the video, I laid out an old towel across two pieces of 2x4 which helped keep the mixer head in a position that was easy to work on and also prevented scratches.

Simply placed it in the slot and pounded until firmly in with a soft mallet. Thanks to your site I was able to find the piece easily and very inexpensively. Thank you so much. I would die if I couldn't fix this machine.

I removed the mixer from the stand and replaced the bowl lift arm by removing a cotter pin and reconnected the arm to the crank inserting the pin roll and tapping it into place with a small hammer. It took all of five minutes to complete.

it just screw in.

I did not do the repair myself, however, I contacted a suggested service company which in turn was a company I had used before when I had problems with my JenAir microwave. Excellent service, prompt and very professional. Thank you JenAir for your assistance in providing promptly the parts needed to complete this job.

it was a kitchen aid dough mixer, had to take the top portion off and replace the assembly with a new one that holds the teflon gear. You can purchace the gear only and it becomes less expensive, but at the time I didn't take the chance cause the greese was there and didn't want to take a chance. Its a simple repair by removing some cotter pins and phillips head screws.

Repair was easy. Remove the seal ring with a flat blade screwdriver and drive out retaining pin. Pry out lower unit using two screwdrivers, one on each side. Once apart, use spring clip pliers to remove snap ring. Pull out shaft and replace. Clean and lubricate as you reassemble in reverse. Google the model number to get detailed instructions.

Opened beater , removed grease , took bearing off , removed alignment pins ,pulled shaft and pinion out , replaced parts , lubricated with new grease , assembled the whole drive . do not like the plastic gear or the clearance once assembled has a lot of slop for this type of drive .

I was very happy with the customer services department and the support I received in identifying the part I needed for the repair. I received an email confirming my order with all details. I do wish you had a more cost effective shipping alternative, like Priority mail.
The repair went well and the mixer is back in business, for making those Chocolate Chip Cookie and brownies if you know what I mean.

Thank you
Ron Ashby

The knob was attached to the new lever. I began to disassemble the mixer case so that I could replace the lever. However, it soon became apparent that this would be a major project involving many components and potential problems in getting the unit back together. Since all I wanted was to replace the knob, I simply knocked it off the new lever and forced it onto the old one. It is hard for me to understand why Kitchenaid would not make just the knob available.

watched instruction video (from Part Select), the demonstration was close enough to enable me to repair the mixer. Newer mixers are disassembled differently.

The issue ended up being this little plastic clip. The repair took me about 20 mins alone to make. However, I realized how dirty the mixer was and spent another 30 - 40 mins detailing it.

I how the video for replacing the worm gear on your website. It help me a lot. I followed step by step instruction display on video. It was great help.

I removed the screws on the back and base of the mixer. Took off the retaining ring and screws holding the mixer beater bar. Tapped out the retaining pin using an allen wrench and hammer. Carefully as not to scratch the unit. Removed the old grease, the screws holding in the worn worm gear. Replaced the gear, re-greased and reassembled the unit. To line up the retaining pin I used a very small allen wrench to get through the hole as it needed to set down all the way. Then when I wiggled it down it lined up the hole for the retaining pin. I tapped the pin back in place with the hammer and a larger allen wrench. Replaced the screws, lightly greased the gears. I had taken the "brushes" out earlier and learned that they go in a certain way. I also learned that the screw at the back by the wires, by adjusting it tighter or looser controls the speed lever. If your mixer won't work on low speed the screw has to be adjusted!

Task went EZ,I have two with bad transmission and with fixing them I found out the grease in case housing was bad like wax. So I'm going to check out my third mixer and replace old grease in that one. your part scrimatics are great thanks.