SMH9187W (XAC) Samsung Microwave - Instructions
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- Customer:
- David from BENTON CITY, WA
- Parts Used:
- DE97-00368A
- Difficulty Level:
- Very Difficult
- Total Repair Time:
- Less than 15 mins
Can't Install Broken Parts
This is the second time that I received the same part broken because of poor packaging at the factory. When I spoke with customer service after the first one arrived in pieces I suggested that they advise the shipping department to change how they ship delicate parts. Nothing changed. Same result.
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- Customer:
- JOSEPH from ARVADA, CO
- Parts Used:
- DE97-00368A
- Difficulty Level:
- Very Difficult
- Total Repair Time:
- More than 2 hours
CANNOT INTALL A BROKEN PART
I ORDERED THIS PART AND IT CAME SEVERAL DAYS LATER AND IT WAS BROKEN. I SENT IT BACK WITH A BIG NOT SAYING A REPLACEMENT PART MUST BE IN A BOX FOR SHIPPING. THE SECOND PART CAME, NO BOX, AND IT WAS BROKEN. SO AFTER THREE WEEKS PLUS IT IS IMPOSSIBLE TO DO ANY INSTALLATION. I THINK THE SHIPPING DEPARTMENT IS BROKEN AND NEEDS SOME HELP.
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- Customer:
- Mark from Morganton, NC
- Parts Used:
- DE67-00179A
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
turntable wouldn't turn
Removed the turntable and changed the coupler. Replaced the turntable.
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- Customer:
- SANDRA from GLENDO, WY
- Parts Used:
- DE64-00760A
- Difficulty Level:
- Really Easy
- Total Repair Time:
- 15 - 30 mins
- Tools:
- Screw drivers
microwave door
We did not use the part, the spring fell off inside the door. We kept the part just in case
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- Customer:
- Gerry from North Wilkesboro, NC
- Parts Used:
- DE67-00179A
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
Cracked coupler.
Pulled out the old and inserted the new/replacement.
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- Customer:
- Dave from ROCHESTER, MN
- Parts Used:
- DE64-00760A
- Difficulty Level:
- Very Easy
- Total Repair Time:
- Less than 15 mins
- Tools:
- Screw drivers
The plastic door key (latch) broke where the spring attaches.
I took off the inner plastic frame of the door, removed the broken part, hooked the spring up to the new latch and replaced it into the proper alignment holes, and works perfectly. It was less than a 5 minute repair.
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- Customer:
- Valerie from Rock Springs, WY
- Parts Used:
- DE74-00023A
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
Cooking tray shattered
My daughter was trying to run the microwave timer and ended up nuking the cooking tray, which shattered. First web place I found wanted 55$ for this tray and this site sold it for 19.99. It shipped super quickly. I am very pleased with this company!
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- Customer:
- David from Bloomfield, CT
- Parts Used:
- DE67-00179A
- Difficulty Level:
- Really Easy
- Total Repair Time:
- Less than 15 mins
Turntable not turning
Pulled off the old coupler (stem was broken), pushed on the new one... Voila!
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- Customer:
- Steve from Hampshire, IL
- Parts Used:
- DE91-70063D, 2501-001035
- Difficulty Level:
- A Bit Difficult
- Total Repair Time:
- 30 - 60 mins
- Tools:
- Pliers, Screw drivers
Microwave would trip ac breaker
It was a over the range microwave It had to be removed off the wall. Once down I removed the bottom plate and then removed the touch control panel. Per the instructions in the user manual tested the transformer it was ok. Next tested the capacitor it tested bad and also the diode tested bad. The parts were ordered from you. The parts installed easily. Reassembled the microwave and tested. Unit no longed tripped the AC breaker and worked heating some water. Installed the unit back above the range.
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