JEM31LWCL04 General Electric Microwave - Instructions

Everything worked on the display light inside worked but when you closed the door and set time it would start counting down but not heating nor would the turntable turn. Started reading troubleshooting chart and first thing I did was removed the cover and checked door switches and found primary door switch wasn't working so I ordered a new one installed it and it worked. Anyone doing this has to be very careful because of the stored energy in the capacitor is strong enough to kill.
My micro is only 2 years old so I was hoping it wasn't anything major.

I REMOVED THE TOP PANEL OF THE MICR0WAVE AND THEN REMOVED ONE SCREW TO REMOVE THE CONTROL PANEL. rEMOVED OLD SWITCH. SNAPPED IN NEW SWITCH AND CONNECTED WIRE. REPLACED CONTROL PANEL AND UPPER PANEL.

DISCONNECT THE POWER CORD and discharge the capacitor
Leave unplugged overnight
Remove vent grille by removing the 2 philips screws
Remove the LED panel by removing 1 phillips screw
Disconnect all connectors that plug into back of the LED board completely
Remove the wires from the switches (3) at the inside edge of the microwave door
Gently remove each switch housing and test all three switches for continuity
Carefully replace non-functioning switches and reassemble the panel
GOOD LUCK

I found an exploded view diagram of of my microwave model which was very helpful. You need only remove outside metal skin by removing 4 screws on either side and 4 more on the back. Remove 4 plastic hole plugs from the top mounting inserts. Gently pull sides out and lift up and back to remove outer skin. The fuse is located on the back right corner behind the control panel. You access from the side. The fuse is under the spreader bar. Lift fuse up gently to remove.

P.S. It was the MSP Capaciter and or the interlock switch, snap apart 21A (19) failure that actually caused the ceramic fuse to blow.

First I had to accept the fact that the unit was designed to keep non-professional people from doing any repairs. The switch was installed in such a manner that I had to break the mounting to remove the switch, then drill a hole in the mounting to secure the new switch in place.

Unscrewed the control panel (2 screws), lift up and let hang, with a plan screwdriver open bracket holding the switch, unplug 2 wires, replace with new switch, plug in the 2 wires, push switch back into bracket. Then slide on the control panel, put the 2 screws back. Easy fix.

Part just snapped into place and wires were reattached.

unplugged power
removed main black cover.
located part WB24X10047 and replaced

With this model, you must remove the outer covering. Don't try to access the display unit from the front like I've seen in some other GE microwave videos. After removing the outer covering, the switches are easy to replace. They are very visible and easy to get to without taking any other parts off. You will see the door switches just behind the display board. Remove the switch and then remove the connecting wires to ensure you don't inadvertently brake a wire. You will need a tamper resistant star bit to remove 3 or 4 screws from the back panel. All other screws are philips head. I went ahead and replaced both switches (yes...there are two of them) and works like a charm. I saved an $800 microwave for less than $60 and know what to do if it happens again. Appears to be a common problem on this model. Thanks for others making a post...It saved me time and money reading others remarks. Good luck!

remov cover to check voltage and found problem at the interlock switch ohm the switch and found it was open replace both switches it work fine now

Ordered new support (price was less than Postage) Ordered for Microwave, should have ordered for Convection Microwave. Filed side SS to fit part ordered, after much filing got the new part (wrong) into the side panel. Looks great, wrong color but should be OK/

Because of it's age and my memory of it's wall installation problems, I was extremely happy to find the parts. Merely popped the old "fried " support bracket out, snapped it the two replacement brackets and I was back in business with a "new" spark free appliance. Thanks ever so much! Smooth, "no brainer" installation! Extremely pleased with results!

This support hook was a bit different and we hope it will not melt when it is on bake cycle. Had to put the hook in place

Installing a glass tray is no big deal, but finding it and at a price that didn't make me choke was a trick! I did that with you guys and I really appreciate it! Customer Service was amazing as well. The first shipment took quite a hit and the tray was broken. My response from you about my problem was quick.....and on a Saturday. I had another tray by Tuesday! Thanks!

There is no repair story to share, I simply replaced the tray. However, I was very impressed with the speed that the tray arrived. I placed the order in the afternoon and the next day it was at my door waiting. This was the fastest delivery that I have ever experienced - at no extra charge. Also, the price of the tray was about $30 cheaper than ordering from Sears.