JES831WB002 General Electric Microwave - Instructions

Turned out the issue was easily solved by replacing a single, inexpensive fuse.

First off, UNPLUG THE MICROWAVE.

The fuse is located under the plastic grill at the top of the microwave. It's held on by two screws. Once you've removed the screws and taken off the plastic grill, you go to the right side of the microwave and remove another screw that holds a small metal grill in place. Removing the small metal grill is probably the toughest part of this repair. You kind of have to rock it back and forth a bit to get it to release. Once that's off, you can get to the fuse. I removed the burnt out one with a pair of needle nose pliers. I also put a small piece of cardboard under the fuse when I did this so I didn't accidentally drop it into the innards of the microwave. I did the same thing when I replaced the new fuse. I then plugged the appliance back in and made sure it worked. Once that was confirmed, I replaced both grills.

The unbelievable happened. Our glass carousel cooking tray developed a crack. Each day the crack got longer. I ordered a new one on Tuesday and it arrived the next morning just before the cracked one completely cracked. I have never experienced such fast service. I highly recommend PartSelect and their helpful service.

replaced the plate

I ordered the part and when I recieved it, I saw that I had orderd the wrong size. I called and customer service was very friendly and helped me to get the correct part. they sent the new part out and even though it was christmas hollidays I recieved it the day after Christmas. Great Company

I went on line and tped in GE your web site came up. It didn't even take 5 minutes to order the part. The best part was I ordered it on Sunday and when I got home from work that Tuesday it was at my front door. I will certainly use your company again.
Thank You

Opened the box and put the new tray in the micro wave. Drank a beer and made microwave popcorn. The End!

i had to replace the cooking tray after 9 yrs as i dropped it and broke it. i ordered the new tray in feb and rec'd it right away. the new tray mysteriously burst one day in the microwave after a few weeks. i spoke w someone at partselect and they replaced it right away. wonderful customer service. thank you.

put cooking tray in place

We were so happy to be able to order a replacement glass microwave tray after I broke ours during cleaning. In this throw-away world we live in, we assumed we would just have to buy a new microwave but ours was only two years old so we really didn't want to do that. We found the same microwave at the store but it had gone up in price quite a bit. Ordering this plate as a replacement part just made financial sense, and it was so easy to order. It arrived very quickly and we were extremely pleased with the whole experience.

Replaced High Voltage Diode. Very carfully due to the extream danger of a electrical shock.

found fuse blown and heat damage to TCO sensor.

Removed microwave from enclosure and removed cover, hoping it was as simple as a blown fuse. Found extremely helpful diagnostic sheet thoughtfully provided by manufacturer in an envelope affixed to top of cavity. Fuse was fine, but tracing the power feed into the machine revealed that the oven cavity thermostat was open--no continuity across it, and the diagnostic sheet indicated that it was non-resettable. Verified the issue by temporarily by-passing the blown thermostat to ascertain that the front panel display got power. It took longer to get the screws for the cover and enclosure back on than it did to replace the thermostat, once I received the replacement part. Microwave works just fine now, thanks!

The old fuse is perfectly good. The new ones arrived within a day.

1. turned off electricity -- unplugged the unit 2. removed 3 screws on top of top vent, removed vent screen then I located the little white cylindrical fuse and popped it out with a table knife. Then I popped in the new fuse. Replaced the vent screen and screws -- plugged in the appliance and it is working again.

Fortunately, my brother-in-law suggested it might be the "cut out" switch. After unplugging the microwave, I opened it up and identified one of two cut outs and removed the wires from each side of the cut out. To test if that was the problem, I connected the two wires together, bypassing the cut out. When I plugged the unit back into the wall socket, the lights came back on, and i ran the microwave for a few seconds. It verified that this was the problem. I ordered the part and when it arrived, I removed it with a philips screw driver and replaced it with the new one. I replaced the screw, buttoned the unit back up, plugged it in, and saved a few hundred bucks on a replacement microwave, and as important, saved our landfills and planet a tiny but.