KEMS377DAL6 KitchenAid Microwave Oven Combo - Instructions

I used a Google search to show how to access the area behind the front panel. There was a folded paper copy with a schematic and wiring diagram in that space.Then I used a multi-meter to determine which of the THREE micro-switches was causing the problem. I called your help line and ordered a replacement switch. The switch was delayed in transit so your agent credited me with the cost of shipping.

When the part arrived, it had three terminals instead of two as shown in the on-line picture but that did not cause any difficulty in using it. It took about 20 minutes to remove and replace the old switch.

All seems to be working well now.

Finding which of the THREE switches was the problem was the most difficult part of the repair. All three "clicked" but the defective one did not click as easily. It needed to be depressed more than the door latch can would provide. Old age?

Removed four trim pieces; removed four wood screws holding oven in cabinet housing; slid oven out (weighs about 150 lbs and takes two people and a bench to rest oven on. Oven will pull all the way out but not much further because of the electric cord.); Removed back sheet metal cover (bunch of small metal screws); removed wires from bad unit, unscrewed the bad unit and screwed in the replacement unit.

The instructions from another customer was helpful. I concur with another comment I read while researching this proceedure. What Idio-- would design a microwave that required pulling the unit from the wall and removing the top panel just to access. It is good idea to unplug the transformer and capacitor wires before proceeding. I also googled a schematic to see the parts layout. Remember not to touch the bulb with your fingers. Use a cloth or paper towel.

Oven stopped heating after attempting a self cleaning cycle. Problem turned out to be failed thermal fuse component. This is an easy repair and well worth the attempt given the replacement cost of the oven.

First step was to locate and shut off the two circuit breakers supplying power to the oven. Then I locked the panel to ensure someone didnt re-engage the breakers while I was working on the unit. (Lock out / Tag out).

Second step was sliding the oven out of the cabinet - this unit is located below a cooking top and was just the perfect height to allow a furniture dolly to be used to support the oven as I slid it out.

The unit is 'hard wired' (i.e. no power plug) so it can only be pulled out so far from the cabinet, but there was sufficient reach to allow access to and removal of the sheet metal cover at the rear of the oven to expose the thermal fuse and the read wiring. I proceeded with care, assuming the power was still on and once the terminals of the thermal fuse were exposed I performed a voltage measurement to ground on each side of the fuse to ensure power was in fact off.

Then I used an insulated pliers to gently remove the wire harness at each side of the fuse, and once the wires were removed I performed a continuity check of the suspect fuse, and confirmed it was an open circuit (i.e. failed).

Removal of two more screws allowed the fuse to be removed and the new fuse was installed, reversing the procedure.

This was followed by replacement of the rear sheet metal and finally sliding the oven back into its place in the cabinet using the furniture dolly. This is a single oven but still very heavy and has some sharp sheet metal edges likely to cause cuts if not handled with care so the dolly and a second set of hands (and good gloves) are nice to have.

Finally, after inspecting the oven door gasket and other air vents around the outside of the oven to identify suspect causes of the overheating event that tripped the fuse, the air vents above and below and within the door were cleared of dust-bunnies and other debris that had collected, possibly causing interference with the air flow that cools the area in between the oven and the cabinet. This blockage may have been the root cause of the fuse failure - i.e. the air did get too hot back there and had the fuse not tripped it would have been dangerous. The door gasket looked fine although its also an easy replacement and does not require oven removal.

The new part fit perfectly - it was a different design than the original part that shipped with the oven but appears to function perfectly so no complaints. The trip temperature is identical to the OEM part based upon the nomenclature on the back of the OEM and the replacement fuse part.

Unlocked the power panel and turned on the two breakers to the oven, set the clock and checked operation and its functioning great now.

Have not run a self cleaning operation since the repair but that is the next step and now that those door vents are clear I suspect that the fuse wont trip again.

Lesson Learned: Check those vents for obstructions.

Similar oven selling at discount because its the end of the model year is now priced at over $1100. Fixed our unit for $50 and the added cost of a $20 furniture dolly that I already wanted to buy.

Give this repair a try its a piece of cake and well worth the effort.

I have a rental and the tenant called. She said that she had a repair man out to fix the oven but he couldn't~that it needed to be replaced as he could not get parts.I contacted your company via phone and the person was so helpful~he asked the problem, looked up the model and advised me on this!It works like a brand new oven!Thanks you

easily IDed parts; ordered, here 3 days later. very convenient. no hassle. no wasted time going from place to place or calling everyone in yellow pages.

I just placed the tray in and was done. The kicker is that i cannot use my microwave without the tray. so i was without my microwave for 2 weeks before i called parts select. they were quick and fast.

I paid for an online advice service (Just answer)after failing to remove the hinges. The advice was not remotely helpful and I have asked for my deposit back.

Here are the steps:

Remove the door: Place the two tiny studs taken from the tongues of the new hinges in the same holes in the old door.
Holding the door just open, lift up and out to remove the door from the oven.

Lay the door on its inside surface, then remove 2 Phillips head screws from both the top and bottom edges of the door to release the front glass assembly. The hinges can now be seen.

Turn the door over and remove four Phillips heads screws to release the hinges, replace with new hinges.

Replace the two small studs in the hinge tongues and replace the door reversing the removal process. Remove and save the two studs (handy if you ever want to clean the glass on the inside)

Used a Phillips head screw driver to remove cover that was covering the over bottom 1/3 of the installed gasket. I then used flathead screwdriver to help remove gasket from the "pins" that were in the gasket that held it to the oven. Installed new gasket inserting pins into the oven. Then I installed cover over bottom 1/3 of gasket. Overall process was very easy

First we had to take the oven door off, which proved a bit tricky. There was a release pin which was hard to find and release. Then we had to unscrew the screws and take the glass and inside of the door off to access the spring hinges. Replacing the hinges was pretty easy, as was reassembling the door. The door snapped back into place and voila! the door stayed shut.

The website and diagram of my oven helped me know exactly what was wrong and where to locate the problem. I simply removed the oven door and the trim, pulled the oven out of the wall. After removing the back panel I located the part and put in the new part. Then reversed the procedure.

This is the third time that the bulb went out.It took two Sears service technitions to remove the entire appliance out of the cabinet. The entire top has to be removed and the insolation has to be pulled back to get to the electrical wire. I am waiting for an appointment to get Sears to do it again. The door springs have broken and you have to make sure the door is closed before walking away. It has a heavy glass and the weight is pretty heavy. Robert.

Removed the door and laid it flat with the cracked glass facing up. applied duct tape to the broken glass to help hold it together. Removed the screws from the frame holding the glass. lifted the frame off,removed the broken glass and replaced it with the new piece. replaced the frame. and put the door back on the oven.

Removed all terminals and block mounting screws. Repaired one burnt terminal and reassembled. Replacement part was an exact fit and reassembly whnet very well.

removed door from oven using hinge locking pins supplied with oven when bought (two small screwdrivers might also work). Put door face down on a towel, removed two screw s on top and on bottom edge, removed back of door, then removed the two screws on eac side holding the old hinge springs. installed new hinge spings and replaced the door. no problems and used the opportunity to clean the door glass.