79571042010 Kenmore Freezer

Turn off power, remove upper and lower drawers (may need to open upper refrigerator doors to remove large freezer bin,) remove drawer supports (upper and lower), remove rear freezer panel (trick is to loosen 4 screws on fan bumpout to get the panel to come free from the freezer side wall), test thermistor with multimeter (should have cont ... Read more inuity or near zero resistance across 2 orange fuse wires) before cutting zip ties, cut zip ties holding Thermistor in place, remove old Thermistor, install new Thermistor, install new zip ties, replace rear freezer panel, install upper and lower drawer supports, install drawers, turn on power, should be fixed if error code doesn't return after 6 hours.

This couldn't have been easier. Two tiny screws in the front needed unscrewed, and then two plastic clips in the middle just had to be popped lose. Finally, you unplugged the power cord. Then, you just needed to reverse the process by plugging the new ice maker in, popping the clips in place, and screwing the two holes back in and turning ... Read more the whole thing on. Voila! Perfect ice cubes again. And for only a little over $100.

When I sent an email about this and asked for a replacement, I was told I would need to send it back. I wrote back and reiterated that the glass was shattered and did they really want me to send it back. I again said just send me the replacement. Instead I got a response that sending it back was not necessary but that I would receive a re ... Read more fund and would need to reorder the part again. The part was $47.91 when I first purchased it. Now to reorder it is $54.98. I saved it in my shopping cart so I can shop around before purchasing this again. I am disgusted that I need to go through this again and now at a higher price. I have more parts to order but am reconsidering do so.