JDB9800CWS3 Whirlpool Dishwasher - Instructions

Per suggestions from other reviews, I looked for You Tube videos for replacing this part. The video I used was completely necessary, but moved way too fast, so required lots of stopping, rewinding and starting again. But I managed to get the old rack adjuster removed and the new one installed without too much trouble.
Then I tried installing it in the pull-out rail. The front connector on the new adjuster would not fit into the appropriate slot. Initially I thought maybe the part was defective, but determined that the dimensions were as accurate as my eye and tape measure could evaluate. Finally, I settled on the expedient of filing away at least 1/16" from one edge of the slot so that the connector would drop into place.
Not sure why this discrepancy existed but the problem appears to be resolved.

Turned the dishwasher in its side. Used the video step by step. This is why we purchased from this site

Take out the upper dishwasher rack. Place the adjuster towards the back of the upper each place attachment clips to secure adjuster and the adjuster clips to the back of the housing. Check to back sure adjuster move up and down and click back into place. Your installation is complete. Good luck!

Unscrewed mounting screws, pulled dishwasher out halfway, replaced arms, 4 screws each side .....very simple 30 min tops. Parts perfect and quick delivery!

I followed the video and even though my dishwasher was slightly different from the one shown, everything worked well. I was lucky that I had enough clearance to pull the dishwasher away from the countertop far enough to make the repair, without having to remove any dishwasher wiring below. I replaced both side tracks, even though only the left side was broken.

PartSelect intentionally shipped obsolete part that could not possibly fit a dishwasher. The part looked to be a rectangle door seal for a freezer/ref. You make it impossible to return the part. I find it interesting that you sent the correct install video and wrong part.
Suggestion: After you print a shipping label take a picture of the part and shipping label before it is boxed. The customer should not have to send you a picture of the wrong part and the serial number of the appliance for a refund. You did not need the serial number to ship it.

I will never use your company again William Dewberry

It was wrong part. Visual in diagram does not clearly show what needs to be replaced. Old part just broke so we do not know what needs fixing.

Remove power source, then remove old power cord.Run new power cord through existing opening ang attach to existing power box on bottom o f dishwasher. Install electrical leads and device ground. Reinstall cabinet bottom. Check out operation by running a cycle. All ok!

followed directions, a kid could have done it,

Easy. Part just snapped in and took all of about a minute. Now the top rack doe snot slide back and forth.

Pushed to be into place

Pulled the dishwasher out and took the two door balance links off and put the new ones on and attached to the spring. It was very quick and easy

Removed the bottom cover plates.
Removed the screws holding in the dishwasher.
Removed old single moving roller and replaced with newly designed double rollers.
Installed link(string).
Replaced other side rollers and link.
Reinstalled dishwaser.

First I turned off the water and power to the dishwasher.I removed the two screws on the front bottom cover plate, removed the plate. Removed the two nuts and bolts holding the dishwasher in place between the cabinets. Then I pulled the dishwasher out about 6 to 7 inches so I could see the spring, pulley and rope connections. Then I saw the rope on the right side of the door bottom had pulled through the connector. I ordered the part and next day delivery was great.(excellent service). The repair kit comes with both sides parts but I only needed one(for now). I reconnected spring to rope connector and threaded through pulley and to the door and job was done. A little difficult stretching spring so I put a long piece of wire to hold spring tight while connecting to rope but I worked out great. My husband said "great job, honey". I saved a $150 repairman bill....now I might go shopping (ha ha) Kim

Pulled dishwasher from under the counter and replaced the plastic part with the new part and attached the new cord to the door spring and to the replacement plastic part. replaced the dishwasher under the counter and replaced the kick plate. All Done.