DU940QWDZ3 Whirlpool Dishwasher - Instructions

The old spring on the detergent dispenser box door failed and the dispenser door would not pop open at the right time in the wash cycle.

Ordering the new spring was easy on the website. Need dishwasher model number, stock number and serial number.

Hint - Order at least 2 springs! They are not expensive.

I followed the instructions in the video. I could get the spring on the spindle correctly but could not get the two spring prongs to catch to create spring tension on the door without using a thin knife blade to carefully push each prong to where it caught on the dispenser door.

I needed to slide the prongs slowly and carefully to get them to catch on the door. This distorted the spring. That's why you really need two springs. I then used needle nose pliers to pull the latching part of the spring to catch on the inner door. That distorts the spring, too.

So you really need two springs. One spring to learn how to do it and a second one to replace the one you distorted as you learned.

Take care

Removed broken tin row. Replaced with new tine row. Tokk less than 1 minute.

First, I checked the ripped box for damage to the dishrack. Fortunately, there was none. Then I looked for the instruction booklet. Unfortunately, there was none. And the parts bag was ripped and I did not know what was supposed to be in it. So, I rechecked the photo of the dishrack on the website and found that either parts were missing or the dishrack was different than illistrated. After a few moments of thought, I realized the latter was the case. I then figured I would have to use some deep thought to do the installation since neither the missing instruction booklet nor the unzoomable photo would help. So, I pulled out the tall thin thingamabob from the old dishrack and put it in the new one though it did not secure as tightly. Then I put the wheel units on just like the old one. What I could not immediately figure out was where the collapsible rack row was mounted. I eventually realized that the rod went into a hole in the wheel units and the latch mounted above one unit. I still have no idea where the two other tan clips go. Though the dishrack is different and thus requires different science to fill it, it appears to do the job.

Thanks for asking.

By the way, it was not blue.

Unscrewed the nozzle cap, screwed in the new nozzle cap. What a snap! Sure beats a $75.00 service call and a parts bill that would be double what I paid!

Very easy repair. I gently removed the rubber seal at the top of the tub. here I found the 2 holes to screw the new plate into place. Put the seal back over the hole and job done. Thanks for all the help from the very supportive staff. Yes, a woman did this repair. Dishwasher working like brand new!

At first I thought I needed a new bottom rack for my dishwasher. Out of curiosity, I watched the installation video and realized that the Tine Row installed separately and that was the only part I needed. I am appreciative of being able to access that video and the money I saved. Installation took seconds to complete.

WATCHED THE VIDEO FOR 2 MINUTES. REPLACED THE 3 PARTS IN LESS THAN A MINUTE. THANKS FOR THE VIDEOS.

I ordered a dishwasher soap dispenser "lid assembly". When it arrived, it was not an assembly at all but only a lid. I had to reorder a pin and spring, When i finally had every thing, it was an easy repair.

There was no tools involved the part popped right into place. I received the part within two days from the date placed. It was great.

Pulled the old gasket out with needle nose pliers, cleaned the slot for the gasket, installed the new gasket, needed no tools. This repair took 5 min.

I bought the kit because it had other parts that I thought I needed.

Turned off water and electrical. Removed kickplate at bottom of dishwasher. Unhooked water line, electrical plug and unscrewed valve from frame, noting proper position of valve for new install. The only delay we had was removing the old water line fitting from old valve. We needed the old fitting for the new valve. We solved the problem by soaking valve in boiling hot water to help loosen the connection. Install of new valve was reverse of the removal process. My son did the work and saved me approximately $200 for a service call. I also want to say that ordering the part from your company was less expensive than if I had ordered it locally and gone to pick it up! Your website is extremely helpful, user friendly, and I am recommending it to all my friends when they need to repair an appliance. Thank you!

It was a piece of cake, just slapped together and slid it into place!

After turning off the water to the dishwasher, I used the adjustable wrench to remove the incoming water line. Then removed the electrical feed to the water valve. Lastly I removed the rubber hose on the outlet of the valve (after compressing the retaining clip) before removing the one screw that held the valve to the lower frame of the dishwasher. Once the new part arrived, it was simply a matter of reversing the above procedure to install the new part. Took under 15 mins.

Luckily the local repair company gave me your email address after they said the silverware basket was no longer available.

I checked your website and luckily you had the wonderful picture as well as the grid which showed the size of the basket as well as the distance between the holes used to attach the basket on the door. I only had to measure my basket's width and height and more importantly the space between the holes. The one you showed was identical in size and style to my current one.

The only time it took was to take the measurement, place the order on your site, open the package when it came and slide it in to place!
How great! I sure didn't want to get a new dishwasher when this one works just fine. Great price and great service. Many thanks,
Marlene Cummins
Williamsburg, VA