GU960SCGB0 Whirlpool Dishwasher - Instructions

Removed the plugs in the slides, removed the rack, slid the new rack in and replaced the plugs.

Pulled the old gasket out with needle nose pliers, cleaned the slot for the gasket, installed the new gasket, needed no tools. This repair took 5 min.

I ordered a dishwasher soap dispenser "lid assembly". When it arrived, it was not an assembly at all but only a lid. I had to reorder a pin and spring, When i finally had every thing, it was an easy repair.

I went back to the web site to make sure I'd ordered the right part.?? looked at the diagram and then watched your little video.?? He had the part hooked opposite of what was shown. (The arm wouldn't rotate) So I turned it arround. While he was still??. It took me less that 5 min and the dishwasher is working Great.????

Note I did not have a model number just the manufacturer and name on unit. The website was still able to find the part. Impressive!
Easy installation. I recommend you also get the sprayarm seal. Be careful to insure the nut is seated securely before screwing in the nut. Highly recommend the video. Good company.

I had already removed the old parts so when the new parts arrived, I just attached the water inlet tube holder and put the nut on the top of the sprayer assembly and it was good to go!!!! I ordered the parts one day before 3:00 and they were delivered the next day!!!! Unbelievable service!!!! Thanks and I am a very satisfied customer!!!!

Julie Welty

The old gasket around the door pulled out easily but was pretty nasty. While cleaning the channel out, kept finding more gunk that had built up. I decided to go ahead and take off the Inner Door. Used Torx driver to take off the screws. Found a tremendous amount of gunk built up. Was well worth taking the extra time to clean it all out. Replaced the Inner Door and put new gasket in channel. No more leaking!

Luckily the local repair company gave me your email address after they said the silverware basket was no longer available.

I checked your website and luckily you had the wonderful picture as well as the grid which showed the size of the basket as well as the distance between the holes used to attach the basket on the door. I only had to measure my basket's width and height and more importantly the space between the holes. The one you showed was identical in size and style to my current one.

The only time it took was to take the measurement, place the order on your site, open the package when it came and slide it in to place!
How great! I sure didn't want to get a new dishwasher when this one works just fine. Great price and great service. Many thanks,
Marlene Cummins
Williamsburg, VA

New gasket did not fix problem. Cleaned air vent cover for steam to exit. Gasket not the problem but new one looks good. thank you

Researched parts - 10 minutes - - - Ordered parts - 5 minutes - - - Waited for parts - 14 DAYS! - - - Installed parts - 5 minutes

Easy fix. It’s a screw on by hand piece.

Removed seal from door with flat head screwdriver, replaced with new seal. Actually took longer to get out of the box rather than to fix!

Removed piece of nut that remained and screwed in new one by hand

The lower dish rack rolls directly out of the dishwasher without problem - there is no permanent attachment. The new rack comes as a kit, which includes the 4 required dish rack wheels (Part # 6 in the diagram). One part (only) from the original dish rack needs to be removed and re-installed on the new rack - the upper spray arm tower (Part #5 in the diagram). That is easily removed from the original rack with a 1/8 counterclockwise turn, to disengage the 'feet', and installed on the new rack with a 1/8 clockwise turn. The kit is designed to allow for use on multiple models, so there are 'extra' parts left over, after it is used for the DU8500XX-2 dishwasher. These can be discarded.

required NO tools,

just unscrew the large thumb screw, and replace the washer arm bearing!

problem solved like that!

maybe a 5 min job. part was a perfect match.