MDB8969SDM2 Maytag Dishwasher - Instructions

I opened the package took out the replacement part and installed it with no tools. Easy, done in 10 minutes.

My wife hired a local repairman when the right side spring cable broke (I was out of town). He took two hours to fix it (and two appointments). The door would then pop open when running. He came back and replaced the latch. Problems persisted. I then ordered new hinges and replaced both in half hour or so. Would recommend doing all of these repairs yourself. None of these repairs are that hard and definitely not worth paying hundreds to do it. Trickiest part is pulling the dishwasher out from the counter without impacting the electrical or water connections. Disconnecting the power is important on all repairs. When you take the screws out of the door to get to the hinges, make sure you have a helper just to hold the door up while removing the last few screws. The left side hinge was really bent (when the right side spring cable broke) - caused the door to be out of square and thus would not effectively close. This was obvious after a 5 minute search on this this and other repair sites. Process that I used: 1. remove screws from both sides holding dishwasher into counter (may have screws into countertop as well). 2. turn off power, 3. pull out dishwasher far enough to see hinges and springs (careful of connections), 4. remove front door screws, 5. take off front panel, 6. remove spring cables (pull cable taut and remove "hook" from hinge)., 7. unscrew two screws holding hinge to door, 8. bend metal fingers around hinge pin to be able to remove hinge., 9. attach hinge in opposite path. 10. repeat on other side (if necessary), 11. reconnect things in opposite order...test door prior to reattaching door panel. Make sure you level the unit with the adjustable feet. Make sure screws in sides of cabinet aren't too tight as it can take the unit out of square pretty easily...

simply line up the new pin with the rectangular slot in the kick panel and metal panel behind, slide the pin in and turn it with a flat blade screw driver.
NOTE: the original pin was black. A black replacement part cost $29 plus shipping! A knock-off pin was only $6 plus shipping. I got the cheap one and colored it with a black Sharpee marker before installation.

Took off the old wheels and placed them on the new rack - fast and easy if you watch the video.

pushed the new retainers in the holes and we are set to go

Pulled washer out far enough to put 2x4’s under front feet. Removed front panel, I clipped wire connector and unplugged it. Pushed plastic locking lever in and twisted unit counterclockwise. Wiped inner rim and reversed above procedure to assemble.

removed kick panel with screwdriver, 90 degree turn of screw. Put towel under drain pump. Disconnect drain hose by loosening spring clip with pliers to provide access to pump. released spring clip on old motor while turning counterclockwise to separate pump from drain reservoir. inspect drain reservoir from inside machine to remove any foreign objects. Installed new pump by indexing attachment flanges to notches in reservoir and turning pump clockwise until locking tab makes audible click. reattach drain hose insuring hose is contacting "stop" ribs on drain hose pipe. Run wash cycle on machine to insure there are no leaks. Re-attached kick panel.

pulled the dishwasher out (took the most time-1 hour) and 30 min. to install new door balance kit and springs. Replace both sides while the unit was out.

Initial inspection of the issue and research suggested the door latch was malfunctioning / broken. I bought the part and expressed it home. The installation involved removing the door screws on the inside of the door, separating the front and back panels, unplugging the door latch, removing it from its niche and popping in the new one. Reverse the take apart and it was done. Very simple swap. Hardest part was juggling the two halves of the door and preventing the door for trying to close in the process as the bulk of the weight is in the outside half of the door.

The new part did not fix the issue. The door strike was the next part that could be broken / malfunctioning. I ordered that part as well and replaced it. In the process of replacing it I found that the original door strike had been installed upside down. I am guessing it was installed at just the right pitch, or maybe even bent at the manufacturing facility, so that it latched. No idea how it managed two years like that. I installed the new one correctly and the door latches perfectly. Both parts I removed from the unit I will retain if my new parts should fail in the future.

unplug, disconnect water, remove all screws holding the machine in the cabinet. slide out the machine to access the 4 bolts hold the rail. Have a prop to hold basket in place as you remove old rail> Plastic clips front and back, hold the basket to the rail. Be careful not to break, not include with the replacement rail. If you are not handy with tools and no insight...hire it done

Removed broken tin row. Replaced with new tine row. Tokk less than 1 minute.

These wheel assembly that came on the lower rack of my dishwasher were junk! They started falling off within 6 months. I put them back on to the point that the pin in the center of the wheels would no long stay in place, thus the frustrating situation of the wheels falling off often.

Assembly was easy peasy!

My husband did the repair. It was very easy. He basically just popped off the old wheels and popped on the new ones.

I had a common issue on many dishwashers, the final drain cycle was not draining but the pump was trying to turn. Also, the drain pipe was clean. This issue caused a burning smell, like a circuit board heating up. Half plastic smell, half electrical. I bought a replacement pump, followed the pump replacement video instructions from PartsSelect, and it was replaced in under 15 minutes without any tools.

Ordered a new pump (after a online diagnosis). Followed the instruction video on the website...also took the time to replace the discharge hose due to residue buildup...tested dishwasher (one cycle). Slide dishwasher back into opening....DONE. Works perfectly. THANKS