GSD4911X00SS General Electric Dishwasher - Instructions

The wheel kit came with axel's to support them. They snapped in place in seconds. No instructions provided, but installing method was obvious.

over time the upper rack axles broke so the rack would just come out of the rollers. I ordered the parts from here and had to youtube how to get the stops out so I didn't have to unscrew the metal guides out making an easy job into a hard one. all you have to do is with a flat head screw driver is slightly bend the plastic end part of the stop which is in the metal guide that stops the wheels from coming out of the guides. once you bend out the plastic end you then turn the stop to get it out of the metal guides. if you youtube it its very easy. just be easy when you bend the plastic piece because I can see it breaking. I didn't break mine so the job was very very easy and took all of about 5 to 10 minutes to complete the entire job. I love this site it had real life info to help out when you need to do a job and trouble shoot your appliance.

Removed the lower rack. Took off the old wheels. Put the axles on the new wheels which took a little manpower, but became easier once you did a couple (there are 8 wheels). Then snapped the new wheels on the rack which was really simple. The new design is much improved to the old one. The wheels glide better, then they ever did. We're sorry we didn't think of this repair years ago and the cost was a fraction of the cost of a new dishwasher.

Put on a new cap.

Ordered the new motor/pump here at parts select and with the easy directions I replaced in no time flat. Saved me $300.00 for a replacement.

I used Partselect.com to bring up my model #. Partselect.com provided complete breakdown of the part and where it was located. It was very easy following the diagrams provided.

Determined not to call a repairman for such a simple problem, I watched your extremely helpful video. The ordered parts came right away and all it took was a screw driver and 30 minutes to take off and replace four rollers. So easy, this 75 year-old grandma could do it!

Pulled washer out about 6" without disconnecting any hoses. This way i could use both hands from the left side & front after i took the kick plate off.

Quick and easy!! I am not a good repair person, but this was about as easy as it gets. Take off the old put on the new. Make sure that you have it equal on both side of door before you put your gasket in. Just so you dont have to do it twice.

Each replacement wheel came in two parts: the wheel itself and the clip which had to be pushed through the center hole in the wheel in order to attach each wheel to the carriage that holds dishes. I had difficulty assembling the clips and wheels until I ran the clips under hot water to soften them. This made it possible to assemble the wheels and attach them to the dish carriage. I would have preferred the wheels to have come assembled, particularly given the price of each one.

After reading about this problem on an appliance repair forum, I learned that it is usually caused by a faulty piston valve. The valve is located under the rear screen filter and can be removed with your fingers. The parts arrived very quickly and we saved $$$ by not having to pay for a service tech visit and "mark-up" on the replacement parts.

I first made a bad assumption that the leaking dishwasher was from the gasket. I replaced the gasket and it still leaked. To find the leak, I took the body off of the dishwasher and ran it to find the leak. It was from the solonoid connection. I took photos of the leaking motor unit and very easily replaced the new motor unit by matching the placement from the photos. The hardest part is tipping the dishwasher on its side and mopping up the water.
It was very easy. All you need is a nut driver and a Phillips screwdriver. Even an over-domesticated, non- tool user can do it.

The repair was as simple as it could be. The real story is being able to find and replace the missing wheels. Your website makes it real simple to find the proper parts, order them and receive them in a few days. Your parts person; Jason was very nice to send me a little note concerning my order. I appreciate that personal touch. I will be a regular customer with that kind of service. Well done/Good Job.
Bill

My suggestion is to replace all four rollers at the same time since they are all the same age. Fortunately, four rollers come in each pack you order. You need to remove the end cap on borh metal rack rods which takes a little doing. You cannot just pull the caps off. You need to twist the end cap to free up the little catch at the rear of the end cap. Once the end caps are off, just pull of the old rollers and install the new ones, replace the end caps and you're done.

installed new rollers per diagram then installed side ends into sides. Couldn`t have been easier. Dishwasher is like new now.