GSD3920C04BB General Electric Dishwasher - Instructions

I watched several YouTube videos on how to make the repair. It looked very easy but sometimes professionals, because they've done it before, don't point out small tips that would help a DIY homeowner. The latch goes easily into the inner door slot but there's nothing to hold it there. The videos show the inner and outer door being closed together without showing that you have to hold the latch in place while bringing the outer door up to meet the inner door. Any movement of the inner door makes the latch fall out. So I would say it took me 5 times longer to do this repair than it would if I was doing it again.

The video was extremely helpful. Removing the tabs was easy. However, we struggled with the re-insertion. They did not "snap" back in as easily as seen on video. We ended up using a pair of pliers to push pieces into slot. We did not use very much pressure for fear of breaking the plastic. However, after many tries, we were successful & it works perfectly. Perhaps a close-up of the "snapping in" part might help future installers.

Unscrewed old one and installed the new one.

Put on a new cap.

Looked up possible causes on your website. Website stated that more than 50% of time the cause was the piston and nut assembly. Removed the piston and nut assembly in bottom of unit behind screen on rear wall and saw that the gasket seal was completely gone . Ordered the part. took less than 10 minutes to install. Tested the unit and it drained completely. Thank you as i was looking at a more difficult repair if the pump had to be replaced.Repair cost less than $20.00.Before changing piston and nut assembly I cleaned the strainer and sump. disconnected drain hose and checked for blockage . i than checked your website that listed the piston assembly as the culprit more than 50% of the time. Thanks again

The dishwasher was in a rental so I didn't want to spend the money for a new one. The part was expensive compared to a new (cheap) dishwasher. The order was shipped promptly and arrived when I expected even though it was Christmas time. The part fit perfectly and everything is back in place.

We ordered our motor and pump assembly. When it arrived we followed the instructions that came with it. We had no problem with the instructions. We found it to be really easy. I was very happy since this happened 4 days before Thanksgiving. Thanks for the easy instructions, my husband got my dishwasher repaired in plenty of time for our Thanksgiving family get together.

remove water connection; shut off circuit breaker ; follow the suplied directions; reassemble washer . job done - leak gone. Wife happy.

My husband said it was easy. But the gasket didn't solve the problem. So we had to order another part. We had to order the little black stoppers that go in the hinge area. Still leaked so my husband took them back out and cleaned the area. Then put some kind of sealant in and replaced the black robber things. So far that worked.

Once realized needed to open the wheel rail a little to remove wheel stop, it wasn't too difficult. Took about 20 minutes. Part came in a couple of days and was the correct part. Was disappointed that a similiar part, looked the same on the web site costing about $54.00 plus shipping, ended up costing about $100.00. Contacted customer service, said I needed to contact the factory. Seems like they should have researched the problem, Andy Duer

Removed screws on the drain pump filter screens at the back of the dishwasher, unscrewed the check valve, screwed in the replacement unit, and re-affixed the filter screens.

I lived with the drain problem for 6 months and reviewed on line trouble shooting which all pointed me to a pump or solenoid valve problem. I pulled the unit and disassembled everything before noticing that the rubber washer/stopper at the top of the check valve had erroded away and was not preventing water from pumping back into the cabinet when the drain pump kicked on. Always check the condition of this check valve first if you dishwasher is not draining properly. It was so easy once I found the bad part.

We ordered the pump kit by model number and it was a perfect match.(It was on our door step in 2 days with normal shipping!) Three bolts and a couple of electrical connections later and the pump was off The install was just as easy. The instructions were very easy to follow.It's great to find a company these days that knows what it is doing and does exactly what it says it will do.
Kudos and thanks!

First of all this site is awesome. So helpful in diagnosing and ordering the part. I highly recommend!

So, the solenoid was melted and needed to be replaced. If you're looking from the front of the dishwasher it's on the left side and it has 2 screws and a c ring. I couldn't get the c ring back on, but the piece stays on without it. Works fine now.

Order the part through you guys and also ask to see if there could be something else wrong. I got an e-mail back the first buisiness day and you sent me the part that day also. I installed the coil and it's be running good ever since. Thanks for your speedy service and technical support.

First I removed the two screws that hold the solinoid in place,then I removed the e clip and unpluged the wire and pulled out the plastic lever with the solinoid and springs. To install Solinoid:First I bolted on the bracket ,then I hooked in the spring in the plastic lever and installed lever on shaft then I hooked in the long spring to the bracket small hole in the bottum then I installed the e clip next I pluged in the wire.Then I tried the Washer .Averthing works fine.