GSD3360R20SS General Electric Dishwasher - Instructions

Removing the slide end caps was a little tricky. Key was to tilt and twist the end cap and slide out. Putting them back in was equally as tricky, but reversing the process helped. Sliding the new track in place was simple. Total repair took about 6 or 7 minutes.. Part was ordered on a Monday morning and delivered the following day using standard shipping. Outstanding service.

it was super easy and the part came in days. it was super quick

took off the end clip, pulled the old wheel off and unclipped the bracket from the rack, then clipped the new assembly on...Simple!

did it by hand, carefully flair out the plastic piece only enough to slide it into the metal rail.

My husband said it was easy. But the gasket didn't solve the problem. So we had to order another part. We had to order the little black stoppers that go in the hinge area. Still leaked so my husband took them back out and cleaned the area. Then put some kind of sealant in and replaced the black robber things. So far that worked.

The hardest part is removing the plastic stop on the end of the two slides that support the roller rack. My unit was very old and I was afraid the plastic was brittle. Fortunately, the plastic could still be bent without breaking. You need to physically bend the plastic stops to remove. They came out easily, but you do need to apply some force.

Replacing the rollers was simple. Replacing the stops was easy once you understand how to pry them out. I would recommend trying to remove the stops with your hand only at first. You are less likely to damage the plastic.

Squeeze the new link to the cable hook with pliers while locking the vise grip to the cable for easier handling. Then, using the vise grip on the cable, hook the other end of the link to the dishwasher door hook

With coin, to remove the end cap from the front inside of the rail, insert the edge of the coin into the side of the end cap and push the coin to the rear while rotating the end cap to the inside of the tray until it comes free. Don't force. Pepeat for other rail. Repeat to reinstall end caps. You can can now slide out the the tray. Use long nose pliers to remove old rollers and insert new roller(s) on same prong. Do all 4. Reinsert tray and end caps.

Removed 3/4" rear wheels from old damaged rack and installed them on new rack. Works fine now. For the price paid for this replacement rack, wide wheels should be included as part of the replacement package.

Followed the very excellent instructions provided on website by Hotpoint/GE

I took the inside of door off to install both gasket and gasket insert. Much easier this way. Also it’s much easier to fish locking handle through the door if you extend the handle half way and put through opening when raising the door.

I watched the convenient video and saved an old machine that I've grown to love. Plus I didn't have to pay a repair service or have to buy a new machine.
Thanks GE,
T. Dunn

Watched the video and swapped out the parts when they came. One of the arms that one of the rollers attached to was rusted and swollen had to remove the plastic coating and sand in order to get a good roller fit. Went super easy

Pulled out the top tray fully, popped off the end caps. Removed the tray and placed it on the cabinet top. Popped off the old rollers and snapped on the new rollers. Replaced the tray into the dishwasher, Popped the end caps back on and I was done.

Removed all 8 wheels and inserted the new one after inserting the axles into each wheel. Replacement wheels had a much better connection to the bottom rack and do not anticipate any problems in the future.