Pump Assembly

Hi Joe, Thank you for your question. According to the Bissell website, if there is no spray to the floor, remove the handle and reattach it to make sure that there are no gaps. Make sure the tank lid is properly attached to the bottom. With the tank removed, make sure the knobs that secure the front nozzle are locked sideways at the 3 o'clock and 9 o'clock positions. Check the bottom of the water tank to make sure it has a red auto-load gasket attached and facing outwards. The collar should tighten around the insert, if not, push past the gasket and then tighten. With the handle reclined set the tank on the base. The cap and insert need to connect into the inlet on the base. You will also need to check the spray tips. When checking the spray tips, unplug the machine and remove the water tank and front nozzle. Run warm water through the small black filter inlet screen(s) on the underside of the nozzle, cleanshot models will have 2, the other models will have one. If water is not flowing through the black spray tips remove them by pinching the tabs and pulling up, soak them in warm water and scrub them with an old toothbrush to unclog. If you try these steps and the cleaner still does not work, you will need to have the cleaner serviced. We hope this helps! If you have any questions, please let us know.