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Product Description
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Works with the following brands:Majestic, Vermont, Monessen
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Works with the following products:Fireplace & Insert, Heating Stove
- Works with the following brands:
- Majestic, Vermont, Monessen
- Works with the following products
- Fireplace & Insert, Heating Stove
Questions and Answers
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Ylonnda
December 15, 2022
What does it mean when you get a E5 error on a electric fireplace

Hello Ylonnda, thank you for the great question. E5 is usually a problem with the ventilation or fan not working on your fireplace. This can be an issue due to the voltage of the fireplace. However, it can just as easily be a problem with the fan being unable to spin because something is stuck in it or blocking the airflow. To be safe, unplug your fireplace. Now, check to make sure that there is nothing blocking the fan. Make sure there is nothing leaning against it that shouldn’t be there, or something stuck inside that has stopped it from spinning. If nothing was blocking it, you will want to do a full power cycle. Leave it unplugged for a couple of minutes. Then plug it back in and turn it on to see if the problem has corrected itself. Similar to a computer, some electric fireplaces can restart critical operations after the machine has been turned off and on again. We hope that helps!
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Matthew P - January 31, 2022
Verified Purchase
Phenomenal part that fits well.
Speedy delivery as well
Model Compatibility
This part works with the following models:
Fix Number: FIX10408797
Manufacturer Part Number: 10001297
Manufacturer Part Number: 10001297
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Mail-In Recycling Rebate
Some of the parts we sell are eligible for mail-in rebates since we can recycle them. We will display any applicable rebates in your shopping cart. To redeem your rebate, contact Customer Service after you have received your part.