WTW7000DW4 Whirlpool Washer

Hello Karyn, thank you for contacting us. There are a few possible reasons why your clothes might still be wet after the wash cycle is complete, but there is a lot of water left in the drum. Some possible causes include: 1. The drain hose is clogged. If the drain hose is clogged, it can prevent the water from draining out of the machine properly and can cause wetting of clothes during the spin. Check the drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over the drain opening. Lower the drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from the drain hose. Also, check the drain pump, part number FIX11738156, and make sure it is working. 2. The spin cycle is not working properly. If the spin cycle is not working correctly, the clothes may not be able to remove as much water as they normally would during the spin cycle. We would recommend using a high-speed spin. 3. The load is too large. If you are trying to wash a large load of clothes, it may be more difficult for the machine to spin the water out of the clothes. 4. The machine is out of balance. If the clothes are not evenly distributed inside the drum, the machine may not be able to spin properly and the clothes may not be able to remove as much water. We would recommend checking the suspension, part number FIX12347544. Customer service is available 7 days a week if you require assistance placing an order. Thanks again for reaching out!

Hello Tina, Thank you for your inquiry. We show that it would turn clockwise or to the right. We also would recommend checking the suspension rods. Good luck with your repair.