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Cindy
July 26, 2022
After trying to disable control lock about 1000 times, the control lock will not go off. Could it b stuck and how to unstick it. Thanks
For model number WM3050CW
Hello Cindy, Thank you for your inquiry. Often the most common cause of this issue is either water left in the machine or it's not draining correctly, a faulty door lock or an issue with the control board. First try unplugging the washer for about 10 minutes to see if that resets the locking mechanism. Try running a spin/drain cycle or select the no spin cycle to activate the drain only function on your washer to see if it fully drains the water and allows the door to unlock. You can also try manually unplugging the drain hoses from the back or lower front behind the panel while the machine is unplugged and use a large pan to allow any excess water to drain away. If that does not resolve the issue, we would recommend checking the following parts with a multimeter to resolve your issue: the door switch, the pressure switch, the drain pump, the drain hoses, and the control board. We hope this helps and if you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
The child lock will not go off, tried replacing ebr85194701 and still does not turn off
For model number WM3050CW
Hi Cindy,
Thank you for your question. To remove the child lock from the washer, press and hold the child lock button for 3-5 seconds. This will disable the child lock function. If you have any questions, please let us know. We are open 7 days a week. We look forward to hearing from you!
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Removed the top of the washer by removing the 4 back screws and 2 small brackets. Then I removed the front panel, this was actually the hardest part, 2 screws and 8 tabs that you pop out carefully from the top of the panel. I only disconnected the power button and was able to rest the panel on top of the washer. The rest of the washer cam
... Read moree apart quickly just moving down the front of the washer and removing the door, latch, tub gasket, drain cover. Removing the pump was just a mater of disconnecting the drain hoses, and one clip under the drain assembly. 3 screws attach the drain to assembly to the pump and only 2 wires that are clearly marked. Reassembly is just going back through in reverse order of disassenbly. The best thing about this is that it all comes apart with a standard phillips screwdriver.
I first tested the motor per the service manual. I checked the resistance between the terminals of the 3 pin connector. It's supposed to be 5-15 ohms. The motor checked out so I replaced the main electrical board. It turns out that wasn't the problem. After a brief web search I found out that the hall sensor (which is attached to the
... Read more motor stator) was the likely cause of the failure. I replaced that and everything works great now. And now I have a spare main board in case that ever fails. I also want to mention that I took the time to remove the dispenser box (where the water comes in and is directed to the different cleaning products) and cleaned it with a very strong bleach solution. It got rid of the mildew and funky smell. It seems that the fabric softener caused a lot of mildew to form inside the dispenser directly above the fabric softener tray. The bleach took care of that. This is probably something that should be done routinely to keep the mildew from forming.
There is a magnet at the bottom of the door which allows the door to be held ajar when the washer is not in use to allow the tub and gaskets to dry. A tab on the plastic housing which retains the magnet broke which allowed the housing to pull free of the door and stick itself to the machine preventing the door to close. Easy fix to replac
... Read moree the magnet was $18. Instructions were included in the box. Part number on the drawing was A165. PS3618292 Magnetic Door Plunger
