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Tom Hoffman
February 16, 2026
water dripping into tub after it is off
For model number gtw680bsj5ws
Hi Tom, thank you for reaching out. We would suggest checking the water inlet valve, part number FIX12171559. Over time, the valve's internal solenoids or rubber seals can wear out, become damaged, or get stuck by debris, allowing water to seep through even when the machine is powered off. Replacing it might fix the issue. We hope this solves your problem!
All lights come on, however when you hit start, the washer won't start.
For model number GTW680BSJ5WS
Hello Cynthia, thank you for reaching out. If your washer is not starting, we suggest that you check the lid switch assembly, control board, and lid lock striker, as these could be the culprits. Please reach out to customer service if you need help placing an order, anyone will be happy to assist you. We hope that helps.
Washer began making a loud clicking noise, attemps to fill with water, stops and makes more noise. Prior to this it was making some noise then not fully draining. Bad pump?
For model number GTW680BSJ5WS
Hi Charles, thank you for reaching out. Based on the description you have provided, we would recommend checking the water inlet valve first. If it is fine, the issue is most probably with the drain pump, part number FIX12723115. You may need to replace it to fix the issue. We hope that helps!
Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps
... Read morefrom pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
Removed the control panel back plate cover. Removed the 3 screws that held the water control valve in place. I then unplugged each solenoid one at a time and plugged it into the new control valve. Once all wires were transferred, I pulled the old valve up and put the new valve on. Then reinstalled the screws that held it down and reinstal
... Read moreled the cover plate. Very simple job !
