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2 questions answered by our experts.
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Steve
December 26, 2024
Two questions. My wife pulled the cycle selector knob. There doesn't appear to be any markings to make sure it is installed back in the correct location.
Also, on some cycles, the agitator barely moves. On others it works fine. Is that an electronic control issue?
For model number GTW465ASN3WW
Hi Steve,
Thank you for your question. There is a D-shaped opening on the back of the knob. You will need to line it up with the shaft that sticks out from the control panel and push it on. If the washer is not agitating, we recommend checking the agitator, the drive belt, and the mode shifter. We hope this helps!
Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps
... Read morefrom pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
I thought it was the control board from the onset, but 'Online experts" said it was more likely the mode shifter or the lid lock. I ordered one of each, did not correct problem. Ordered the control board that was designated for this unit, it did not correct problem. Defective? Was send replacememnt, did not fix problem. Twice? Phone conve
... Read morersation with parts person, and after a little digging, it was NOT the correct board, correct board was not available. Returned all parts, refunds all around. Ordered correct board from another site, installed, programed, SUCCESS! Total repair time/installation-less than 15 minutes. Getting the correct part 30 days.